Boots on the Ground

In this episode of Boots on the Ground, John breaks down a busy day in the field involving service calls, parts pickups, customer needs, and the challenge of keeping work moving while managing logistics on the road. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Hardware And Device Work • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Hardware And Device Work Published through PodBolt.

In this episode of Boots on the Ground, John shares a real-world field update from the road, covering the practical realities of IT support, service calls, customer needs, and the daily pressure of staying organized while moving between jobs. Topics Covered: • Field Service Operations • Parts Pickup And Logistics • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Hardware And Device Work Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Hardware And Device Work • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Hardware And Device Work Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Hardware And Device Work Published through PodBolt.

In this episode of Boots on the Ground, John breaks down a busy day in the field involving service calls, parts pickups, customer needs, and the challenge of keeping work moving while managing logistics on the road. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Hardware And Device Work • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John breaks down a busy day in the field involving service calls, parts pickups, customer needs, and the challenge of keeping work moving while managing logistics on the road. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Hardware And Device Work Published through PodBolt.

In this episode of Boots on the Ground, John breaks down a busy day in the field involving service calls, parts pickups, customer needs, and the challenge of keeping work moving while managing logistics on the road. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Hardware And Device Work Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Software Troubleshooting Published through PodBolt.

In this episode of Boots on the Ground, John reflects on a demanding day in the field, sharing what it looks like to handle service calls, customer expectations, logistics, and the mental load of real-world IT support. Topics Covered: • Field Service Operations • It Support Challenges • Parts Pickup And Logistics • Customer Communication • Hardware And Device Work Published through PodBolt.

In this episode of Boots on the Ground, we continue the Boots on the Ground field log with BOG003. Episode preview: what's up rebels welcome to another episode of boots on the ground I'm your host John Kutsavos and today is Thursday January 22nd, 2026 this is a very late entry it's 241 it has been a long day I've been running around like a chicken with its head cut off between call...

In this episode of Boots on the Ground, we continue the Boots on the Ground field log with BOG002. Episode preview: All right, Rebel's John coming back at you with another episode of Boots on the ground today is Wednesday January 21st, 2026 and Yesterday I was off, so that's why there was no recording yesterday Oh, that I am tired today Just because I was off this and you know I didn't...

Boots on the Ground — Friday, January 9, 2026. This is the end of a long, heavy week in the field. Five calls closed, a packed schedule, inventory problems, aging equipment, and the mental and emotional toll that comes with responsibility, pressure, and burnout. In this episode, I talk about: Working through exhaustion while still closing calls The disconnect between effort, pay, and rising cost o...

Boots on the Ground — Thursday, January 8, 2026. Today is a real, unfiltered field service workday in Toronto: parts depot pickup, stacked calls, on-the-road troubleshooting mindset, and the reality of trying to keep pace while staying professional and confidential. In this episode, I break down: How I think through the day before the first call even starts Why confidentiality matters (and what I...

Boots on the Ground — Wednesday, January 7, 2026. This episode documents a full, unfiltered field service workday: four calls closed, heavy logistics, traffic frustration, personal stress, and the constant pressure to stay productive even when your head isn’t fully in it. In this episode, I cover: How a slow, rough morning still turned into a productive workday Managing straightforward vs. aging e...

January 6, 2026 is one of those days where life and work collide—and there’s no clean separation . In this episode of Boots on the Ground , we document a full workday under pressure: backordered parts, repeat visits, warehouse runs, mounting calls, and the mental toll of carrying personal weight while still being expected to perform. This episode covers: What happens when personal stress leaks int...

January 5, 2026 is the first real test of the year—and it doesn’t care about your motivation. In this episode of Boots on the Ground , we document the first official workday of 2026 from the field: brutal winter conditions, slow roads, service calls that don’t go as planned, and the reality of still having to show up when everything is working against you. This episode covers: Why the first Monday...

January 2, 2026 is not about resolutions—it’s about systems . In this episode of Boots on the Ground , we strip away motivational fluff and talk about what actually carries momentum past January: operational resets, execution discipline, and real-world systems that survive friction . This is a field report on: Why goals fail without systems What most people get wrong in the first week of January H...

Boots on the Ground: The Tech Life – December 2, 2025 Today’s episode takes you through a long, exhausting, and brutally honest Tuesday on the road as John battles frozen roads, unpredictable Toronto traffic, broken replacement parts, rescheduled calls, and the mental grind of troubleshooting one device after another. From the early morning coffee to the late-day rush-hour madness, this episode pu...

Boots on the Ground: The Tech Life – December 1, 2025 In today’s raw, unfiltered episode, John takes you through a full day in the life of a mobile service technician in downtown Toronto — the kind of day where everything that can go wrong, does. From broken replacement parts that tank simple fixes, to Toronto’s Driving Miss Daisy traffic , to the chaotic juggling act of service calls, elderly par...