Boost Conversations – The Conversational AI & CX Podcast

Most companies deploying voice AI are leaving significant value on the table. The technology has matured – but the approach hasn't. In this session, boost.ai Co-Founder and CCO Henry Vaage Iversen and Kane Simms explore why voice AI is finally reaching mainstream deployment across banks, insurers, telcos, and other regulated industries – and what separates the teams getting it right from those sti...

Many organizations have deployed Voice AI but are struggling with performance, adoption, and ROI. The challenge is rarely the technology; it’s the operational system surrounding it. In this session, boost.ai and Metric Sherpa examine why Voice AI underperforms when layered onto fragmented routing, unclear ownership, and weak feedback loops. We will discuss why traditional IVR and early voice model...

In this episode, Samantha Rosendorff (VP of Global Pre-Sales, boost.ai ) joins Kane Simms (CEO, VUX World) to dismantle the most common misconceptions about Voice AI. They provide a blueprint for how to design, deploy, and scale Voice AI that actually works, moving beyond the hype to deliver enterprise-grade efficiency. Key Takeaways: The Voice Value Gap: Why most organizations miss the mark with...

Accuracy is only the beginning. To build truly effective AI Agents, organizations must establish a clear standard for what quality looks like in practice and how to maintain it as they scale. In this episode, boost.ai's Simeon Kristofferson (Customer Education Manager) and Shiv Chibber (Customer Engagement Manager) sit down to provide a practical mental model for assessing AI agent behavior. They...

In this episode, Shiv Chibber (Customer Engagement Manager, boost.ai) sits down with Kane Simms (Founder & CEO, VUX World) to discuss the strategic importance of Designing Conversational AI That Sounds Like Your Brand . They move past surface-level "personality" to explore how technical guardrails and consistent identity drive customer trust and ROI . Key Takeaways: The Identity Crisis: Why ge...

The era of AI experimentation is over. To capture the projected $80B in labor savings in 2026 , enterprises must pivot from “proof of concept” to responsible, large-scale deployment . In this inaugural episode, Shiv Chibber sits down with boost.ai ’s Clay Cardozo (VP of Product Development) and Nick Mitchell (CRO) to discuss the market realities of scaling AI. Key Takeaways: -The Scaling Gap: Why...