Body Bangin'

Lombard Equipment recommends you ask about the service after the sale when looking to buy equipment. When you purchase equipment from Lombard their very own reps come to your shop to do your training and will provide loans equipment if something ever needs servicing! Visit their website: https://lombardequipment.com Big Chris of Big Chris Collision in Aiken, SC was an attendee at the SE Collision...

We are kicking off the SE Collision Conference series of daily podcasts coming from Richmond, Virginia and I want to give a shout out to Lombard Equipment - the BEST equipment company on the East Coast providing extraordinary customer service, training and support! Visit them here: https://lombardequipment.com/ Mike Anderson, of Collision Advice, spoke on the topic "Be Extraordinary!" an...

Andrew Batenhorst is the collision center manager at Pacific BMW in Glendale, CA where they just won the BMW shop of the year award! Out of 272 shops they ranked #1!! Andrew is all about the process in his shop and the results speak for themselves.  He talks about what changes he's implemented in his shop that has made such incredible changes such as: The Value of Process to allow them to be...

Danny Gredinberg is an industry veteran and you've probably seen him around! On today's podcast, Danny shares with us what the DEG is (Database Enhancement Gateway) and the powerful uses it provides to help you get paid for what you are doing. The DEG is a FREE resource for the industry which improves the accuracy of the estimating systems.  50% of the online inquiries make changes to th...

Freeman Collision Center in Santa Rosa, California won the award of Lexus Shop of the Year for 2022 and today we are talking with collision center director, Jesse Parks. Jesse shares with us what he feels allowed his team to win this year, how his mindset has shifted since attending the Discover Leadership Training with Mike Jones and the things that he's passionate about in his shop. Jesse i...

Steve Olson of Louisville Collision Center in Louisville, KY is BACK on the podcast! He was killing it a year ago in 2021 and now they have taken things to a whole new level and in 2022 they added 5 new techs and increased their net profit by 65%. Yes, you read that right. Now they are geared up to blow the top off in 2023. Steve talks about how to maximize each RO, how he grows his people, bonus...

Chris M. King of Status Flow is my personal performance coach. He's an author, a keynote speaker, he works with the Navy Seals and so much more! As someone that has helped me unlock areas of my life and after hearing the incredible feedback from the first time he was on the podcast I wanted him to back on come on and share some things with you that are transformational! Once something becomes...

Michael Bradshaw of K&M Collision in Hickory, NC received the 2022 BodyShop Business Executive of the Year Award for a single location! As a shop that is now working a 4-day work week they are doing things differently and seeing incredible results both in profit and in morale! Michael and his team have built an amazing culture and he gives us some examples of things they are doing to instill t...

Glue Pulling might not be taking over the world but it's definitely changing the game and as shop owners, managers, techs, etc - we owe it to ourselves to be informed about the incredible things on the market that can help us do a safer, better repair! Danny Hacker is on the show today and as a veteran of the industry and shop owner as well as working for KECO, Danny is so knowledgeable about...

Jerald Stiele is an owner of 3 body shops in Minnesota - two Collision Center 1 shops & Hopkins Auto Body 1. They have 8 OEM Certifications/Recommendations and are a DRP for a couple of insurance companies AND he says it's possible to do so WHILE repairing the vehicle properly (according to OE recommendations). He is frustrated by the generalization that shops can't be a DRP shop AND...

If you've never seen Billy Walkowiak's posts on social media then you are missing out! Billy is a major advocate of the consumers and I like to think of people like him as the super-heroes in our industry. You should see the wins he is able to get for our consumers! As a veteran of the collision industry, he owns Collision Safety Consultants where he specializes in appraisal clause, tota...

Gold Coast Auto Body in Chicago, Illinois decided years back that the insurance company DRP model was not in line with what they wanted for their shop or their customers. After dropping all of their DRPs they worked for years on developing and honing their repair process to best help their customers and make things as seamless as possible within the shop. Listen in as Drew Plischke, the Director o...

As shop owners we think we are providing 5-star customer experience yet data shows that only a small percentage of our customers think the same thing! Where's the disconnect? As one of the most popular keynote speakers for her talks on 5-star customer experience and, more specifically, the female experience - Katie Mares talks with us about how men and women are wired and how we can grow our...

As a shop owner of Best Body Shop in Wichita, Texas, Clay Hoberecht is running his shop unlike most shops out there and having great success! As a client of Barrett Smith (episode #53) Clay was so frustrated with the industry as a whole and was begging to have different and do different.  The main desire for him was to be able to do a safe and proper repair and be compensated appropriately which -...

Jamie McKinney is the author of "Speak Up, Sister", is a motivational speaker and leadership coach! She grew up in the collision industry starting at PPG and found that her path as a female could help both women and men, alike, step up and feel empowered. "If you avoid the fear of striking out - that's when you get to hit the homerun". As her first job out of college, Jami...

Barrett Smith of Auto Damage Exerts (ADE) is a popular contributor to BodyShop Business as he speaks very openly and, oftentimes, controversial about insurance companies. Having been born into family that owned a shop then working for insurance as an adjuster to having his own shop helped him learn and create a process to help his own shop flourish. He now brings shops on as clients and teaches th...

Walt has been having success getting insurance to pay for the full "estimate" or as he calls it - the "invoice" so we dive in to how he's doing it! His 2 main takeaways are: 1 - Run your body shop like any business 2 - Get your customer involved After hearing about some of Walt's successes with insurance payouts I asked him to come on the podcast to share what he is d...

Did you know that about 93% of shops have NOT claimed money that is owed to them as part of the CARES Act Stimulus that was enacted to help businesses that suffered because of Covid-19? Well, I hadn't either! Ray Roth of Stout (a full service financial firm ) shares with us what it takes to qualify for this Employee Retention Credit (ERC). Shops can get up to $26,000 back PER EMPLOYEE! Yes, y...

This is a re-launch of episode #10 since it applies very nicely to what I'm hearing at all of the shops I work with. Everyone is dealing with a lot of pressure in so many ways in our industry. Mike Townley, owner of Telesis Collision Center, talks about a very outside-the-box idea we did in our days at Valley Motor Center, dealing with industry pressures and knowing different personality type...

I'm seeing a lot of talk on the social media chat boards talking about shops adding a surcharge on top of credit card transactions. So, basically, if you run your guest's credit card they automatically pay x dollars on top of that charge to offset the fees you get charged as the shop owner. There are also ways you can save money when taking credit cards that you might not even know about...

There were SO many great takeaways during the SE Collision Conference and Kyle Bradshaw, the CCA President and Fixed Ops Director of K&M Collision, wraps up this series. Kyle talks about the value of being a part of any association PLUS he talks about THE hot topic at the conference - WAIVERS! Should you or shouldn't you? Or more like...will you or won't you? Connect with Kyle Bradsh...

Creating a clear path and being a great leader aren't just things that we know how to do! As a leadership development specialist and life coach, Bruce Schronce talks with us about how he helps his clients be clear in their goals and identify what the gaps are in their current leadership style. Part of that is knowing what to say "yes" to so they know what to say "no" to. O...

David Willett of Spark Underwriters spoke at the SE Collision Conference and speaks at events around the country. Today we dive into his talk about the 5 main ways we, as shops, can sustain success. David also speaks on the importance of getting into a niche where there isn't a lot of competition and how imperative it is to get to know at least 3 things about each employee so we can effective...

In a post-Covid environment how should we be talking and dealing with our consumers? Instead of telling our customers what WE think they want to know or WE think they need to know, Kristen shares ways to listen to what the customer needs and how to communicate with them to meet them where they are at using key conversational skills. She also shares with us some key points from her few days at the...

All shops have to purchase equipment at some point in time and there are things to think about before you invest that "Quan". (Jerry Maguire shout out if you've never heard that term.) Kevin, the owner of Lombard Equipment, has over 45 years in collision equipment and brings a lot of knowledge to the table along with Dave! They are in over 1,000 shops per month! Although you may be...