Jay Goninen

Beyond the Wrench

Leisure EN ↓ 324 episodes

How can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket and dealerships more attractive to younger generations? Each week, Jay Goninen, Co-Founder & President of WrenchWay, will sit down with shop owners, technicians, instructors, and professionals in the automotive and diesel industries to have them share their stories and insights. We’ll dive deep into what’s going on in shops and dealerships and what we can do to help drive the industry forward. The Beyond the Wrench Podcast is powered by WrenchWay.

Author

Jay Goninen

Episodes

How to Create a Career Path For Your Technicians | Jim Bennett, Automotive Training Institute & CarMasters Automotive 16.02.2021 51:31

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! It’s becoming increasingly important for shop owners and managers to have a clear path for career growth in order to recruit and retain technicians. But, what does having a clear career path look like and how do you even get started? We’re tac...

Building & Growing a Mobile Repair Business | Joel Milne, RepairSmith 09.02.2021 44:48

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! There are many unique challenges to building and growing a mobile repair business. This week on Beyond the Wrench, we chat with Joel Milne, CEO of RepairSmith, about how RepairSmith came to be, and what unique challenges they face running a mo...

The Mobile Diagnostics Career | Tanner Brandt, Auto Diag Clinic 02.02.2021 53:34

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re excited to welcome Tanner Brandt back to the podcast. Today, our discussion centers around mobile diagnostics. Tanner gives us the 411 on what mobile diagnostics is, what goes into being a great mobile diagnostician, and where he sees th...

Addressing Challenges in the Shop with Technology | Tim Cifelli, BOLT ON TECHNOLOGY 26.01.2021 50:54

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we welcome Tim Cifelli, Marketing Director at BOLT ON TECHNOLOGY, to the podcast. In the episode, we discuss some of the challenges shop owners are facing today and how technology can not only solve many of the issues they’re experienci...

How to Build Value & Prepare to Sell Your Shop or Dealership | Rick Perrin, B2B CFO 19.01.2021 56:23

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode, we’re talking with Rick Perrin, Partner, B2B CFO, about how a shop owner can exit business successfully and profitably. We cover a number of topics, including: how a shop owner can prepare to sell their business, how valuat...

Building the Foundation to Attract Young People to the Industry | Timmy Martin, Red Oak Independent School District 12.01.2021 1:05:30

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Welcome to another episode of Beyond the Wrench. This week, we’re talking with Timmy Martin. Timmy is an Automotive Technology Instructor at Red Oak Independent School District. Timmy is passionate about educating young students about how the...

Fixed Ops: What We Learned in 2020 & What to Expect in 2021, Ed Roberts & Tully Williams 05.01.2021 1:03:27

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re kicking off the new year with a bang! We’ve brought back two of our most popular podcast guests of 2020 — Ed Roberts and Tully Williams. In this episode, we discuss what we learned in fixed operations in 2020 and what we expect to see in...

The Missing Step to Successfully Recruiting Technicians | Mark Wilson, WrenchWay 15.12.2020 51:00

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! For the final episode of 2020, we’re talking with Mark Wilson, CEO of WrenchWay & Find A Wrench. We discuss the importance of understanding the process a technician goes through from the time they are made aware of a job opening to the tim...

What Technicians Looks For in a Shop | Damon Agostino, Sixth Street Automotive 08.12.2020 1:02:10

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re bringing Damon Agostino onto the podcast today. Damon is a Technician at Sixth Street Automotive in Macclenny, Florida. On this episode, Damon gives us his perspective into what technicians look for in a shop, including: how management c...

Solution-Based Approach to Tools | Scott Saxton, Sonic Tools 01.12.2020 53:56

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we’re welcoming Scott Saxton to the show. Scott is the Director of Sales - North America for Sonic Tools. This week, we’re talking about all things tools-related, including the dealership/shop-owned tools model, asset management, financi...

Going to Bat For Your Technicians | Jeff Daniel, Maple Hill Auto Group 17.11.2020 51:20

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Great technicians are in high demand… which is exactly why shops and dealerships need to focus on retaining the technicians they have more than ever. This week, we welcome Jeff Daniel, Service Director at Maple Hill Auto Group, to the show. We...

Recruiting, Retaining, & Developing Technicians | Brian Sump, Avalon Motorsports 10.11.2020 47:46

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we welcome Brian Sump, Owner of Avalon Motorsports, who was recently named Shop Owner of the Year by AAPEX. In today’s episode we’re diving into recruiting, retaining, and developing technicians in your shop. About Our Host: Jay Goninen...

WrenchWay Insiders: New Mobile App for Technicians | Mark Wilson, WrenchWay 27.10.2020 24:53

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! There’s a new mobile app that was just released called WrenchWay Insiders. The app gives technicians, service advisors/managers, and industry professionals a place to voice their opinions on different issues in the industry (and rewards them f...

A Technician’s View of Issues in the Automotive Industry | Josh Tebben, Ryan Auto Mall 20.10.2020 56:11

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On this week’s episode, we welcome Josh Tebben. Josh is an Automotive Technician at Ryan Auto Mall. Josh has a lot of experience working both as a heavy equipment and automotive tech for both independent shops and dealerships. We talk through...

Thinking Outside the Box to Generate Interest in the Trucking Industry | Ray Clark, Truck Country 13.10.2020 48:53

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re back fresh off of TechMission 2020, and we’ve invited one of our industry roundtable panelists to continue the conversation here on the podcast. Ray Clark is the Training & Development Manager at Truck Country, and Ray has a lot of g...

Attracting High School Students to the Industry | Ben Zimmerman, Verona Area High School 06.10.2020 43:34

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we welcome Ben Zimmerman, Technology Education Teacher at Verona Area High School in Wisconsin. We’re talking about how shops and dealerships can help attract more young students to the industry by supporting their local high schools. W...

Service Advisors & Technicians: Getting Them on the Same Page | Tom Dorsey, Auto Vitals 29.09.2020 48:09

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! There’s no shortage of laughs in this week’s episode with Tom Dorsey, VP of Digital Shop Evangelism at Auto Vitals. Join us as we dive into the relationship dynamics between technicians and service advisors. About Our Host: Jay Goninen Co-Foun...

Culture in the Shop | Shannon Withington & Deacon Bonick, Toyota of North America 22.09.2020 48:18

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’re diving into shop culture in dealerships, and we’ve got not one, but TWO great guests from Toyota North America to offer their insights on this topic from both a business and a technical perspective. Listen in to learn how aligning...

Expanding Your Shop’s Online Presence | Marion Miller, JASPER Websites 15.09.2020 52:10

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’re excited to welcome Marion Miller to the show! Marion is the President of Complete Marketing Resources & JASPER Websites. In this episode we dive into how shops can grow their business, cut their marketing costs, and make more...

Developing Leadership in the Service Department | Mike Vogel, ASMC 08.09.2020 45:08

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode we’re talking with Mike Vogel, President of ASMC - Automotive Service Retention and Service Manager Coaching. Today’s topic is all about leadership in service departments. We talk about the importance of focusing on people,...

Warranty Repayment Rates From the OEM Perspective | Squire Pettis, Alfa Romeo 01.09.2020 58:46

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We recently put out a poll on whether or not warranty repayment rates for technicians are fair for an episode of WrenchWay Weekly. We generated a lot of conversation around the topic, so we wanted to extend the discussion on this week’s episod...

Putting Techs First in Your Service Department | Jason Harris, Digital Dealership Solutions 25.08.2020 57:02

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week, we’re chatting with Jason Harris, President of Digital Dealership Solutions. Jason has worked his way through every single position at a dealership to learn the business inside and out, and now runs an automotive marketing agency. O...

What Young Techs Should Know About Working in the Diesel Industry | Matt Heacox, Diesel Forward 18.08.2020 47:41

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! What makes the diesel industry attractive to up-and-coming technicians? What should they know before getting into the industry? We have Matt Heacox with us today to share his perspective on these topics. Matt started out his career as a diesel...

Revolutionizing the Automotive Service Repair Industry | Alan Symmes, Revolution Automotive Services 11.08.2020 50:44

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode, we’re talking with Alan Symmes, Owner of Revolution Automotive Services in Norwood, Massachusetts. From growing up without a car to preparing to open his second shop, Alan has made it his mission to revolutionize the automo...

Getting Techs Into the Industry & Keeping Them There | David Rogers, Shop 4D 04.08.2020 1:01:44

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we welcome David Rogers to the podcast. David is an innovator in the aftermarket industry. His experience has allowed him to develop multiple businesses to help make life easier for shops. In this episode, we discuss the much needed para...