Jay Goninen

Beyond the Wrench

Leisure EN ↓ 341 episodes

How can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket and dealerships more attractive to younger generations? Each week, Jay Goninen, Co-Founder & President of WrenchWay, will sit down with shop owners, technicians, instructors, and professionals in the automotive and diesel industries to have them share their stories and insights. We’ll dive deep into what’s going on in shops and dealerships and what we can do to help drive the industry forward. The Beyond the Wrench Podcast is powered by WrenchWay.

Be sure to visit the podcast's website and support the creator: wrenchway.com

Author

Jay Goninen

Episodes

How Employee Recognition Can Make or Break Your Shop ft. Anna Straus, Sparck 27.07.2021 48:39

Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts! Does your shop recognize employees for their work? According to a recent WrenchWay Insiders polls, 78% of shops are failing to recognize employees. Employee recognition sounds like it is easy to manage. When in reality, most shops recognition strategies aren’t effective. Simply re...

Bridging the Gap Between Schools & Industry ft. George Arrants, ASE Education Foundation 21.07.2021 45:23

Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts! This week, we’re excited to bring George Arrants, Vice President, ASE Education Foundation, onto the podcast. We cover a variety of topics, including: Why students are losing interest in the industry, the struggles of being a new technician, the importance of a successful mentorsh...

Leadership in Repair Shops ft. Chuck Searles, Automotive Management Institute 07.07.2021 1:01:12

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! What does great leadership look like in a shop? Where can we find helpful management and leadership training? How do you measure the ROI of management training? This week, we chat with Chuck Searles, President of Automotive Management Institut...

Technician Training — Separating the Best Shops From the Rest ft. Jill Trotta, RepairPal 30.06.2021 58:21

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week, we welcome Jill Trotta, Vice President/GM, Industry, Sales, and Certification at RepairPal to the podcast. We talk about how the best-in-class shops are providing their technicians with regular training to ensure they’re staying up-...

Measuring the Success of Your Service Center ft. Jamie Powers, Smart Automotive 23.06.2021 47:39

On this week's episode, we talked with Jamie Powers about the importance of key performance indicators, tips for communicating with employees, how to manage accountability during a technician shortage, and understanding the fixed operations role. Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts! About Our Host: Jay Goninen...

Why Technicians are Leaving the Industry ft. Matt Fanslow, Bob Higgins, & Lunden Herndon 16.06.2021 1:17:04

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On this week’s episode, we talk with three former technicians about what struggles they experienced working as techs, why they think techs are leaving the industry, and actions shops can take to boost technician retention. About Our Host: Jay...

Diversity, Equity, and Inclusion (DEI) in Shops | Cheryl Thompson, CADIA 09.06.2021 1:00:52

Subscribe & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts! In this week’s episode, we talk with Cheryl Thompson, CEO & Founder of Center for Automotive Diversity, Inclusion and Advancement. We discuss the meaning of diversity, equity, and inclusion (DEI), why it’s important for our industry to embrace DEI, and what needs to change...

Recruiting Military Veterans in the Shop | TC Olsen, LKQ 02.06.2021 55:55

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re excited to be back after a short break! In this week’s episode, we’re talking with TC Olsen, Director Talent Acquisition, LKQ, about recruiting military veterans and how to manage military veterans once you have them in the shop. Hope yo...

Supporting Women in the Automotive Industry | Tiffany Scherado, Amazing Women in Automotive 27.04.2021 35:59

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we welcome Tiffany Scherado to the podcast. Tiffany is the Facilitator for the new Amazing Women in Automotive group, and she brings some fantastic insight to the podcast on how we, as an industry, can better support women in automotive...

Successful Community Effort to Impact Tech Shortage | Sue Dickson, Closs Tire & Auto & Jack Wilson, Lake County Tech Campus 13.04.2021 58:44

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode, we’re talking with Sue Dickson, Owner & Operator of Closs Tire & Auto, and Jack Wilson, Auto Service Instructor at Lake County Tech Campus, to learn about how their local community has worked together to successfull...

Sitting Down with Jim Mathis, Owner & CEO, WyoTech 06.04.2021 1:01:33

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On this week’s episode, we have an intimate discussion with Jim Mathis, Owner & CEO of WyoTech, about his history and how he came to lead WyoTech. About Our Host: Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.7...

Technician Recruitment | Steve Hamre, Lithia Motors 29.03.2021 54:24

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Steve Hamre, National Technician Recruiting Manager for Lithia Motors, joins us for an engaging conversation about the value in technician career development, attracting more young people to skilled trades, and resumes tips for technicians. Ab...

Developing Your Career as a Technician | Josh Masser, Vinny’s Towing and Recovery 23.03.2021 1:12:46

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re diving into technician career development with Josh Masser, Service Manager, Vinny’s Towing and Recovery. Josh shares his experience as a technician and working his way through the industry, and we discuss a variety of topics, including:...

How Dealerships Can Attract More Service Customers Online | Russell Hill, FixedOPS Marketing 16.03.2021 54:45

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we’re excited to welcome Russell Hill to the podcast. Russell is the Managing Partner at FixedOPS Marketing, which helps dealerships market their fixed ops departments. In this episode, we discuss how dealerships can improve their websi...

Advances in the Automotive Industry & Technician Training | Carolyn Coquillette, ShopWare 09.03.2021 58:59

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! This week, we welcome Carolyn Coquillette to the podcast. Carolyn is the Founder & CEO of Shop-Ware, and the Owner of Luscious Garage which specializes in hybrid repairs. Listen in as we discuss advances in the automotive industry and tech...

What It’s Like to Be a Mobile Technician | Andrew Sneed, RepairSmith 02.03.2021 49:38

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Ever wonder what a day in the life of a mobile technician looks like? On this week’s episode, we’re talking with Andrew Sneed, Lead Technician for RepairSmith. Andrew tells us all about what it’s like to be a mobile technician, including benef...

How to Evaluate Credit Card Processors | Carly Roiniotis, Wind River Financial 23.02.2021 49:12

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today we’re talking with Carly Roiniotis from Wind River Financial about a very important topic for all shop owners and managers: evaluating credit card processors. In this episode, we discuss different types of providers, what to look for in...

How to Create a Career Path For Your Technicians | Jim Bennett, Automotive Training Institute & CarMasters Automotive 16.02.2021 51:31

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! It’s becoming increasingly important for shop owners and managers to have a clear path for career growth in order to recruit and retain technicians. But, what does having a clear career path look like and how do you even get started? We’re tac...

Building & Growing a Mobile Repair Business | Joel Milne, RepairSmith 09.02.2021 44:48

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! There are many unique challenges to building and growing a mobile repair business. This week on Beyond the Wrench, we chat with Joel Milne, CEO of RepairSmith, about how RepairSmith came to be, and what unique challenges they face running a mo...

The Mobile Diagnostics Career | Tanner Brandt, Auto Diag Clinic 02.02.2021 53:34

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re excited to welcome Tanner Brandt back to the podcast. Today, our discussion centers around mobile diagnostics. Tanner gives us the 411 on what mobile diagnostics is, what goes into being a great mobile diagnostician, and where he sees th...

Addressing Challenges in the Shop with Technology | Tim Cifelli, BOLT ON TECHNOLOGY 26.01.2021 50:54

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Today, we welcome Tim Cifelli, Marketing Director at BOLT ON TECHNOLOGY, to the podcast. In the episode, we discuss some of the challenges shop owners are facing today and how technology can not only solve many of the issues they’re experienci...

How to Build Value & Prepare to Sell Your Shop or Dealership | Rick Perrin, B2B CFO 19.01.2021 56:23

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! On today’s episode, we’re talking with Rick Perrin, Partner, B2B CFO, about how a shop owner can exit business successfully and profitably. We cover a number of topics, including: how a shop owner can prepare to sell their business, how valuat...

Building the Foundation to Attract Young People to the Industry | Timmy Martin, Red Oak Independent School District 12.01.2021 1:05:30

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! Welcome to another episode of Beyond the Wrench. This week, we’re talking with Timmy Martin. Timmy is an Automotive Technology Instructor at Red Oak Independent School District. Timmy is passionate about educating young students about how the...

Fixed Ops: What We Learned in 2020 & What to Expect in 2021, Ed Roberts & Tully Williams 05.01.2021 1:03:27

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! We’re kicking off the new year with a bang! We’ve brought back two of our most popular podcast guests of 2020 — Ed Roberts and Tully Williams. In this episode, we discuss what we learned in fixed operations in 2020 and what we expect to see in...

The Missing Step to Successfully Recruiting Technicians | Mark Wilson, WrenchWay 15.12.2020 51:00

Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts! For the final episode of 2020, we’re talking with Mark Wilson, CEO of WrenchWay & Find A Wrench. We discuss the importance of understanding the process a technician goes through from the time they are made aware of a job opening to the tim...