Beyond The Tip

Send us Fan Mail   In this episode of Beyond the Tip , we’re rallying behind the viral server who got written up after a party of six complained— and she cried about it on camera . We break down the reel, the emotional toll of service industry write-ups, and why “the customer is always right” is dead wrong. Join us as we spill the tea, share our own write-up horror stories, and remind the world: s...

Send us Fan Mail   In this episode of Beyond the Tip , Lashelle is back and we’re talking about the tiniest guests with the biggest energy: kids in restaurants . From the table where someone changed a diaper during dinner (yes, really), to the toddler tantrums louder than the espresso machine, we’ve seen it all. We swap stories about the children we secretly adore, the ones glued to their iPads, a...

Send us Fan Mail This week on Beyond the Tip , we’re calling out the call-outs—and yes, the tea is scalding . Special guest Lashelle joins us to dish on all things call-out culture: the drama, the guilt, the shady weekend disappearances, and the art of faking it without getting caught. We’re sharing our best (and worst) excuses, how to protect your mental health without losing your shifts, and exa...

Send us Fan Mail  This week on Beyond the Tip , we’re spilling ALL the tea about that never-ending source of drama: sidework . From the newbies who pretend not to know how to sweep (malicious ignorance, anyone?) to the seasoned pros who always somehow vanish when it’s time to do roll-ups, we’re calling it all out. We also investigate the biggest mystery of the shift: How does Lashelle finish her s...

Send us Fan Mail This week on Beyond the Tip , we’re diving into the subtle (and not-so-subtle) world of passive aggression in the restaurant industry. From fake-smiling guests who weaponize politeness to servers dishing out petty energy with a side of sarcasm, no one’s innocent here. Shea shares the story of a server’s passive-aggressive power move that totally backfired, Megan (as always) gets s...

Send us Fan Mail In this episode of Beyond the Tip, we’re serving up the raw truth about customer reviews—the good, the bad, and the ones that still keep us up at night. From the pressure to get that perfect Yelp mention to the awkward dance of asking for one, we break down what reviews really mean for servers. With Megan out sick, Shea and Mac are joined by special guest Madi (aka Junior Sass), w...

Send us Fan Mail  In this episode of Beyond the Tip , we're cleaning out the story fridge and serving up a smorgasbord of delicious randomness. From bizarre customer encounters to oddball co-worker moments, these are the tales that didn’t quite fit anywhere else—but were too juicy to toss. No theme, no structure—just pure, unfiltered server chaos. Consider it the restaurant industry’s version...

Send us Fan Mail Remember your first day on the floor? Yeah… we do too— unfortunately. In this episode of Beyond the Tip , we’re flashing back to those nerve-wracking, hilarious, and sometimes disastrous training days. We swap stories about our time training at the restaurant where we all met (shoutout to the chaos), and yes, we talk about dropping trays—plural. Whether you were thrown into a pack...

Send us Fan Mail  🍷💰 Every server knows that upselling can make or break a shift. In this episode, we break down the highs and lows of convincing customers to go for that extra appetizer, top-shelf liquor, or overpriced dessert. From the smooth talkers who can sell anything to the awkward fails that leave everyone cringing, we’re sharing our best (and worst) upselling stories. Plus, tips and tri...

Send us Fan Mail Ah, food allergies—the ultimate test of a server’s patience and detective skills. In this episode, Megan, Mac, and Shea break down the difference between real allergies and the conveniently selective dietary restrictions that disappear when dessert arrives. From life-or-death peanut allergies to customers who claim to be "deathly allergic" to dairy… but still order extra...

Send us Fan Mail Every restaurant has them—the sneaky, lurking servers who hover around the host stand, ready to pounce on an unsuspecting table the second it becomes available. In this episode, Megan, Mac, and Shea take a deep dive into the world of Table Sharks —those servers who use charm, strategy, and sometimes sheer audacity to snag the best (or just any ) table. From the subtle territorial...

Send us Fan Mail  Some customer requests are reasonable—extra ranch, no onions, dressing on the side. But then there are the other requests—the ones that make servers question reality. In this episode, Megan, Mac, and Shea dive into the most bizarre, impossible, and downright delusional special requests they’ve ever encountered. From customers demanding completely new menu items to the one who acc...

Send us Fan Mail A good manager can make or break a restaurant, and a bad one can make servers question all their life choices. In this episode, Megan, Mac, and Shea break down the different types of managers, from the chill, been-there-done-that pro to the power-tripping clipboard carrier. They’ll share stories of amazing bosses who had their backs, clueless managers who made their jobs harder, a...

Send us Fan Mail The holidays may be magical for customers, but for servers, they’re pure chaos. In this episode, Megan, Mac, and Shea unwrap the reality of working holiday shifts -think impossible reservations, entitled guests, and the dreaded office party from hell. They’ll share war stories, survival tips, and their love/hate relationship with the holiday season.

Send us Fan Mail Every server has horror stories, but what makes a customer the worst of the worst? In this episode, Megan, Mac, and Shea compare battle scars and debate what truly defines the worst customer ever. Is it the serial complainer who finds something wrong with every bite? The verbal tipper who sings your praises but leaves nothing on the bill? The table camper who won’t leave, or the s...

Send us Fan Mail Tipping: the ultimate love language of the service industry—or the biggest source of server heartbreak. In this episode, Megan, Mac, and Shea break down the highs and lows of gratuity, from the joy of a fat stack of cash to the soul-crushing pain of a $0 tip on a $200 bill. They’ll dive into tipping etiquette, cultural differences, and the unspoken rules every diner should know....