Velaris

Beyond the Close

Business EN ↓ 6 episodes

Beyond the Close brings you candid conversations with the brightest minds shaping the future of Customer Success and AI. Each episode dives into the strategies, systems, and stories that drive lasting customer relationships. Hosted by Velaris, the AI-native platform for post-sales success, this podcast is your front-row seat to how industry leaders are rethinking Customer Success for the modern era.

Author

Velaris

Episodes

The “Great Reset” of Customer Success: What CS Teams Need To Know About AI 20.11.2025 39:35

In our 5th episode of the Beyond The Close podcast, we’re talking with Dan Farley, a 4x VP of Customer Success and AI enthusiast, about the big changes that have rocked Customer Success over the last few years and what CS teams need to do to adapt. Join us in a conversation where we explore:👉 The weekly exercise every CSM must adopt to stay irreplaceable in the age of AI👉 The crucial AI mistake...

The “Great Reset” of Customer Success: What CS Teams Need To Know About AI 07.11.2025 39:35

In our next episode of the Beyond The Close podcast, we’re talking with Dan Farley , a 4x VP of Customer Success and AI enthusiast, about the big changes that have rocked Customer Success over the last few years and what CS teams need to do to adapt. Join us in a conversation where we explore: The weekly exercise every CSM must adopt to stay irreplaceable in the age of AI The crucial AI mistake ev...

The Next Chapter of CS: Global Scale, AI Signals & Human-in-the-Loop 26.09.2025 40:59

Running 40 accounts isn’t the same as running 200+. Kostadin Lilov (Head of CS @ Lokalise) shares the playbook for leading CS at global scale. In Episode 4 of Beyond the Close 🎙️ , hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we cover: 👉 Segmenting CS for scale: enterprise vs. 200+ accounts 👉 The 180-day retention forecast vs. renewal firefighting 👉 Where to automate — and where to...

Scaling Post-Sales with AI, Automation & Real Talk 23.09.2025 30:41

AI is rewriting the rules of Customer Success. Violaine Yziquel has lived it, and she’s here to share what works. In Episode 3 of Beyond the Close 🎙️ , hosted by Jose Fernandez Castaño (Co-founder @ Velaris), we dive into: How Fyxer cut response times from 8 hours to 20 minutes with AI The traits of standout CSMs today Why CS is shifting back to account management When to automate vs. when to stay...

Customer Success in the Age of AI: From Cost Center to Growth Driver 23.09.2025 55:22

What happens when one leader runs both Sales and CS? Daniel Farkas has done it , and he’s here to share what most leaders won’t say out loud. Episode 2 of Beyond the Close 🎙️ Daniel Farkas (ex-CRO at Staffbase, VP at Box) joins Jose Fernandez Castaño (Co-founder @ Velaris) to dive into the new AI-augmented operating model for GTM and CS, driving meaningful customer outcomes and business growth. Wh...

The Future of AI-Driven Customer Success & Go-To-Market Strategy 19.09.2025 44:22

AI is rewriting the GTM playbook. Post-sales is no longer just about ‘what happens after the deal’. It’s becoming the engine of growth. Are you ready? Introducing Beyond the Close: Episode 1 🎙️ In this episode, we sit down with Jose Fernandez Castaño (Co-founder @ Velaris), Tim Budden (Head of AI @ Velaris) and Michael T. (GTM & Ops leader) to dive into: How GTM roles are changing as a result...