Best of Success Podcast Show

Roofing contractors and business owners are also dealing with increased demands when it comes to design specifications. “Systems are getting so complex,” Cotney explained. “If you didn’t install something correctly, then it’s on you. But it shouldn’t be your responsibility to meet certain performance requirements.” He said to have early conversations with customers and when it comes to the contrac...

Art Unlimited CEO Anna Anderson shares practical, no-cost steps contractors can take right now to prepare their marketing for AI-driven search and the rapidly emerging “business-to-agent” economy.

As decision-makers turn to AI instead of Google, contractors must rethink their websites and trust signals to stay visible and competitive.

Immigration enforcement has shifted from a looming concern to an immediate threat for construction contractors, with I-9 audits and ICE actions already underway. In this urgent discussion, Jill Bloom and legal expert Trent Cotney stress that proactive, consistent I-9 compliance and documented good-faith efforts are now essential to avoiding serious penalties and protecting construction businesses...

As accounts receivable rise and backlogs ease, roofing contractors can’t afford to let collections drift. In this episode, Trent Cotney shares practical ways to get paid faster: vet customers before signing, set clear expectations, track AR weekly, and follow a consistent contact plan that escalates from reminders to demand letters. He also explains why incentive-based collections can outperform h...

In an exciting conversation with Roofing Contractor’s Group Publisher Jill Bloom, Legal Insights Expert Trent Cotney breaks down the recent surge in I-9 audits targeting roofing contractors and shares essential guidance for reducing risk.

In this “Dear Anna” episode, Art Unlimited CEO Anna Anderson explores how contractors should approach using video in their marketing and advertising strategies to give them the edge against their competition.

Contractors should prioritize carefully evaluating software agreements, preparing for the operational and emotional impacts of business acquisitions, and strengthening fundamentals like cash flow and accounts receivable to navigate a shifting market. Trent Cotney emphasizes that proactive planning, realistic expectations, and strategic decision-making are essential for long-term stability and succ...

Steve Slepcevic was already on the ground in Jamaica when Hurricane Melissa blasted the Caribbean island in late October. His background in disaster response and roofing proved invaluable. Within days, he established communications for emergency services, installing Starlink systems for the mayor’s office, police, and fire departments. His crew helped locate a site in Black River where Samaritan’s...

Roofing contractors and business owners already dealing with increased immigration enforcement and its impact on the roofing workforce may have more policies to navigate. A recent shake-up at the Immigration and Customs Enforcement (ICE) ordered by the White House could mean even stronger enforcement in some areas. “Internally, I don’t think they’re happy with some of the (deportation) numbers tha...

A key theme throughout the discussion was innovation—particularly in artificial intelligence. SRS has already deployed AI tools to streamline ordering, anticipate customer needs, and improve efficiency. With The Home Depot’s resources, those capabilities are set to expand dramatically, freeing employees from repetitive tasks and enabling faster, more creative service. Looking ahead, both leaders p...

With the price of everything rising, it’s more important than ever for roofing contractors to gain new customers. But winning them over should be more than simply locking in a new project. Art Unlimited CEO Anna Anderson explains how roofing contractors can convert customers into lifelong clients with tips from the book "Never Lose a Customer Again."

Thea Dudley, CEO of Pocket Protectors, and Ryan Ayers, CEO and co-founder of Suppli, join RC to discuss the latest changes to credit card interchange fees. The association fees for Visa business-to-business transactions just went up and there’s speculation that others will, too. That could impact roofing contractors and others that rely on credit card payments to keep companies moving. “It's hard...

Policymakers and the courts have disagreed for years on the fairness and enforcement of the Occupational Safety and Health Administration’s (OSHA) use of the multi-employer doctrine when it comes to safety violations found on a jobsite. Now, advocates for the construction and roofing trades are pushing for a series of statutory reforms that allow prime contractors on a site to help subcontractors...

We spotlight METALCON’s partnership with the Military Warriors Support Foundation to launch the Eagles Landing Veteran Retreat, a healing space for combat-wounded veterans and Gold Star families.

Data from software company itel shows most roofs are repairable, raising the question: should contractors prioritize repair work over replacements? We explore the question with Paul Disney, chief product and technology officer at itel.

The Insulation Contractors Association of America is gearing up for its annual convention and trade show this October in Orlando, Fla. ICAA Executive Director Michael Kwart detailed what attendees can expect from the four-day program.

Roofing contractors need to control costs on the rooftop -- even the costs that can’t be seen until the job is well underway. That includes any wildlife, pests or other nuisances that can create safety hazards and stall projects. “Especially with older homes and older roofs, you really have no idea what’s under there, and it can be harboring all kinds of things,” said RC Legal Insights Expert Tren...

Legal Insights expert Trent Cotney recently has received a lot of calls regarding workmanship warranties and manufactured material warranties from the field. He joined the RC Best of Success Podcast Show to break down some of the key features roofing contractors need to have in their contractors when it comes to workmanship and material warranties. He also explained that working with manufacturers...

Amparo Sancen, founder of Latinos en Roofing and CEO of Sancen Contracting, shared critical insights about the most costly tax mistakes plaguing contractors—and how to avoid them.

La temporada de impuestos puede ser la peor pesadilla de un contratista, pero no tiene por qué serlo. En un reciente podcast de Best of Success, Amparo Sancen, fundadora de Latinos en Roofing y directora ejecutiva de Sancen Contracting, compartió ideas clave sobre los errores fiscales más costosos que afectan a los contratistas—y cómo evitarlos.

Hear what incoming WSRCA President Stan Robinson’s looking forward to at WRE 2025, Sept. 28-30, and the challenges ahead for roofing contractors.

In a candid conversation with Roofing Contractor Group Publisher Jill Bloom, finance expert Thea Dudley explains the ins and outs of credit card surcharging, common mistakes contractors make, and how to communicate the changes without alienating customers.

RCLegal Insights expert Trent Cotneyrecently joined us to discuss the Department of Labor's expansion of self-audit processes, particularly focusing on OSHA's voluntary compliance programs. He explained that while self-audits can lead to citations if not handled properly, they offer opportunities for businesses to improve safety and compliance proactively. OSHA is also boosting its OnSite Consulta...

Thea Dudley will lead a four-hour METALCON workshop, Blueprint for Back Office Success, on October 21 in Las Vegas, teaching contractors how to strengthen credit, collections, and cash flow management. With a hands-on approach, Dudley and her co-instructors will help participants build practical policies and overcome common roadblocks like invoicing delays and reluctance to ask for payment.