Behind The Scenes with Sonda

Welcome back to Behind the Scenes ! In this brief episode, Sonda is flying solo to highlight the upcoming changes to telehealth in 2025. If you're working in healthcare, you know how quickly guidelines and codes can evolve. Today, Sonda gives a quick overview of what to expect in 2025, including new telehealth codes and how they might impact your practice.  Join in to hear more on:  CMS (Cent...

Welcome to this episode of Behind The Scenes ! Today, Sonda sits down with Julie Miller, a seasoned healthcare professional with a deep background in revenue cycle management, coding, and compliance auditing. Julie’s journey began in accounts receivable at a large FQHC, where she crafted strategies that boosted efficiency across 50 clinics. She later played a transformative role at a small acute c...

Welcome to Behind The Scenes! In this episode, Sonda takes the mic solo to share her valuable insights on leadership from her perspective as a health care entrepreneur. Drawing from her extensive experience in the industry, she offers practical wisdom and actionable advice for business owners—whether you're just starting out or looking to elevate your existing practice. Sonda discusses key st...

Welcome to this episode of Behind The Scenes! In this episode, Sonda sits down with Leslie Boles, Co-Owner and President of Revu Healthcare. With over 15 years of expertise in healthcare coding, auditing, and compliance, Leslie brings a wealth of knowledge to the discussion. Together, Sonda and Leslie delve into their shared experiences as entrepreneurs in the healthcare industry. They explore the...

Welcome back to Behind The Scenes! In this episode, Sonda shares her insights from the recent John Maxwell Conference. While the healthcare industry typically focuses on consulting, coding, documentation, and compliance, Sonda highlights a different perspective. Inspired by her experiences at the conference, she dives into the significance of personal growth and its relevance in the world of healt...

Welcome to this special episode of Behind The Scenes! In this landmark episode, Sonda celebrates the 1-year anniversary of the podcast. Over the past year, Behind The Scenes has been committed to empowering healthcare providers and health entrepreneurs with invaluable insights and advice. As she reflects on this milestone, Sonda takes a moment to look back on the podcast's journey—its purpose...

Welcome back to Behind the Scenes! In this episode, Sonda is flying solo once again to tackle a critical topic: cybersecurity. Whether you're running a large corporation, a small business, or simply navigating the digital world as an individual, cybersecurity is something we all need to be mindful of. Drawing from her own recent experience, Sonda delves into the importance of being aware and...

Welcome back to Behind the Scenes ! In this episode, Sonda goes solo to explore a critical topic: the significance of accurate diagnosis codes. With years of experience, Sonda understands the impact that using incorrect medical codes can have. Although some healthcare providers may use inaccurate codes to secure reimbursement, this practice can have far-reaching consequences. Through personal stor...

In this episode of Behind The Scenes, Sonda chats with Alan Tillinghast, CEO of Cantata Health Solutions. Alan leads the company's growth in providing behavioral health and human services software. His extensive experience in senior leadership roles gives him a unique perspective on the challenges of implementing and adopting new technology to enhance patient care and efficiency. Together, So...

Welcome back to Behind The Scenes! In this solo episode, Sonda delves into the concept of behavioral health integration. She addresses the challenges that both patients and providers encounter in the healthcare system. Sonda explains what integration means, its benefits, and the role it plays in improving overall health outcomes. Join her for an insightful discussion on the importance of embracing...

In this episode of Behind The Scenes, Sonda talks with Gary Humble, the founder and President of G&M Consulting. With over 40 years in behavioral health and managed care, Gary's expertise spans organizations like the Cleveland Clinic’s Center for Behavioral Health. Since founding G&M Consulting in 1998, he has supported private practices and providers across many states. Together, Son...

In this solo episode of Behind The Scenes, Sonda sheds light on the world of psychotherapy audits. With audits on the rise in the industry, she breaks down everything you need to know—from understanding the procedures to knowing what auditors are looking for. Sonda shares her personal insights to help listeners feel confident and prepared. Whether you're a seasoned pro or just starting out, t...

In this episode of Behind The Scenes, Sonda is joined by her close friend, Damaris Ramirez, a seasoned consultant from New Jersey with over 25 years of experience in health and wellness. Together, they delve into the significance of building a support system to navigate life's numerous challenges, from career growth to home life. Sharing personal stories, they highlight the importance of acco...

Welcome to Behind The Scenes! In this solo episode, Sonda delves into the world of progress notes. As medical practices shift towards digitalization Sonda unpacks the world of electronic medical records (EMRs) and their evolving role in healthcare. Sharing her own EMR experiences, she offers firsthand insights and invaluable perspectives that can resonate with professionals and patients alike. Joi...

In this episode of Behind The Scenes, Sonda is joined by Nicole Ward and Allison Smith, two inspiring women navigating the world of medical coding. Nicole has had a diverse journey, spanning from healthcare roles to owning a salon business, all of which have led to her pursuit of excellence in medical billing and coding. Allison is a dedicated new coder transitioning from childcare to medical codi...

In this week's episode of Behind The Scenes, Sonda is joined by Becky Upchurch, a dedicated mindset coach empowering busy women to prioritize self-care and their goals by mastering the art of saying no without fear or guilt. Women often face numerous expectations that can make saying no challenging. Sonda and Becky delve deeper into this issue, sharing their personal experiences with setting...

In today's episode of Behind The Scenes, Sonda is joined by Terry Fletcher, a seasoned Healthcare Coding & Reimbursement Consultant, Educator, and Auditor, and Christine Hall, owner of Sterling Global Solutions and an expert in delivering education on all things healthcare. Together, the trio offers nearly a century of combined expertise in the healthcare sector. Terry, Christine, and Son...

In this episode of Behind The Scenes, in honor of Women's History Month Sonda is joined by Jessica Cuffia-Corlette, a mother of two teenage daughters with over 20 years of consulting experience in the finance industry. Sonda and Jessica speak on their respective careers and the insights gained through their experiences. The duo has meaningful conversations about the value of learning from fai...

In this episode of Behind The Scenes, Sonda is joined by Tiffany Young, Billing Manager at Coding Advantage. This episode dives into what goes on “behind the curtain” of a billing company. Tiffany speaks of her personal experience in the billing world, and chats with Sonda about the day-to-day management of client billing. In this episode, Sonda and Tiffany discuss: • Managing team members in a ma...

In this solo episode of Behind The Scenes, Sonda gives insight into the detrimental effects of stress and fatigue. This episode explores the challenges that entrepreneurs face as a result of burnout, as well as the physical health complications that burnout can cause. Sonda speaks of her personal experience hiring an assistant, and how investments like that one can help entrepreneurs to “burn on”...

In this solo episode of Behind The Scenes, Sonda gives an overview of why you need a compliance plan for Medicare/Medicaid enrollment. This episode dives into the risks associated with operating a business without a compliance plan in place. Sonda describes the implications of healthcare relationships that seem harmless but could implicate the provider when compliance isn’t top of mind. In this ep...

In this episode of Behind The Scenes, Sonda is joined by Shelly Baer and Christie Armstrong. The group discusses the therapists’ interpretation of how difficult it can be to maneuver and navigate the insurance space and how this can be turned into making a larger impact. The trio has meaningful conversations about unique guidelines that are in place for different insurance carriers, as well as abo...

Welcome to our first episode of 2024! In this solo episode of Behind The Scenes, Sonda dives into the changes to behavioral health for 2024. She shares that marriage and family therapists will now be able to get contracted with Medicare. Sonda explains that with some of the changes at hand, individuals may be confused as to whether or not they qualify. She talks about who is considered to be a men...

In this solo episode of Behind The Scenes, Sonda dives into the challenges of payer ghosting. She explores the portals, processes, and protocols that contribute to the payer ghosting problem. She talks about the importance of looking at your billing partner and ensuring that everyone works on your claims in a way that is supportive and won’t take a denial at face value. In this episode, Sonda disc...

In this episode of Behind The Scenes, Sonda is joined by Rachel Woodward to discuss behavioral health billing. Rachel is the CEO of Datapro Billing, based out of Southern California. She is passionate about serving this industry and has found great purpose in helping providers. The pair focus on the differences between east coast and west coast practices and services.  Join the women as they talk...