Behind the Ops

In this conversation, Jeff Kallil shares insights from his extensive experience in entrepreneurship, discussing the various companies he manages and the unique challenges each presents. He emphasizes the importance of a builder mindset, operational strategies tailored to different brands, and the necessity of testing and learning from failures. Jeff also highlights the significance of leadership c...

In this conversation, Allen Porter shares his entrepreneurial journey, detailing his experiences in real estate, senior housing, and the brewing industry. He discusses the importance of scalability, the challenges of managing multiple ventures, and offers valuable advice for aspiring entrepreneurs. Allen also touches on his innovative work in cannabinoid products, emphasizing the need for adaptabi...

In this conversation, Meredith Shay, Owner, President and CEO of InCord, discusses the unique operational dynamics of her safety netting manufacturing company. She highlights the importance of efficiency in a job shop environment, the evolution of roles within the company, and the critical nature of communication and safety in operations. Meredith also shares insights on fostering a culture of tru...

In this episode, Dr. Jacques Jospitre, psychiatrist and Co-Founder and CEO of SohoMD, shares how he built a modern mental health practice focused on delivering high-quality, affordable psychiatric care. Dr. Jospitre discusses his journey from physician and department director to entrepreneur and explains how SohoMD combines conventional psychiatry with integrative and functional medicine to addres...

In this episode, Rob Levine shares his inspiring journey from law enforcement to becoming a successful attorney and entrepreneur. He opens up about building and scaling multiple businesses, including his law firm and legal solutions companies, while creating a recognizable national brand. Rob dives deep into the importance of marketing, branding, and company culture in the legal industry. He discu...

In this conversation, Allan Young shares his entrepreneurial journey, starting from his childhood experiences to building successful businesses and franchises. He discusses the challenges and lessons learned in scaling operations, the importance of company culture, and the customer journey. Young emphasizes the need for innovation and adaptability in business, especially during rapid growth phases...

In this conversation, Bill Miller shares his journey from a Navy brat to a successful entrepreneur in the urgent care industry. He discusses the evolution of his business, emphasizing the importance of operationalizing the perfect patient experience, measuring customer satisfaction, and engaging employees. Bill reflects on the challenges of growth, the strategic decisions around capital investment...

In this conversation, Keith Helton shares his journey as a primary care physician and the evolution of his practice into a successful healthcare business. He discusses the importance of patient-centric care, innovative approaches to primary care, and the challenges of transitioning to a business model. Keith emphasizes the significance of building a strong team and culture, measuring success throu...

In this conversation, Ken Tracy, Founder of Impacting Tomorrow shares his journey from a corporate career to founding a successful healthcare staffing company. He discusses the importance of strategic planning, understanding the customer journey, and the need for flexibility in business processes. Ken emphasizes the significance of hiring for soft skills, investing in training, and learning from m...

In this conversation, Shannon Anderson, founder and CEO of GritHR Solutions, shares her journey in the HR consulting industry, discussing the challenges and successes of scaling her business. She emphasizes the importance of establishing repeatable processes, understanding the customer journey, and effectively communicating with clients. Shannon also highlights the significance of hiring individua...

In this conversation, Akash Goel, co-founder and CEO of Atica, discusses his journey from a business analyst to leading a tech-driven hospitality company. He shares insights on operational efficiency, the importance of metrics for success, and the challenges of scaling a business. Akash emphasizes the need for a diverse team and a strong company culture, as well as the significance of celebrating...

In this conversation, Jared, the CEO of Tire Agent, discusses the evolution of his company from its inception to becoming one of the largest tire retailers in the country. He shares insights on navigating operational challenges, the importance of key metrics, and the strategies for scaling operations effectively. Jared emphasizes the significance of delegation and trust in leadership, as well as t...

In this conversation, David Anderson discusses the evolution of his company, Field of Talent, from a project-based recruitment model to a more innovative recruitment as a service approach. He emphasizes the importance of being proactive in talent acquisition, the metrics used to measure success, and the consultative nature of recruiting. David shares insights on building repeatable processes, less...

In this conversation, Margarita shares her inspiring journey from Colombia to becoming a successful entrepreneur in the frozen food industry with her brand, MasPanadas. She discusses the challenges and triumphs of scaling her business, the importance of customer feedback, and the operational hurdles she faced while  transitioning from a home kitchen to a manufacturing facility. Margarita emphasize...

In this conversation, Patrick Dichter shares insights on his journey with Apple Tree, an accounting firm he acquired four years ago. He discusses strategies for growth, the importance of productizing services, and the operational models that support small businesses. Patrick emphasizes the significance of implementing frameworks like EOS for efficiency and highlights common challenges faced by sma...

In this conversation, Andrew Martino, founder of Ghost Truck Kitchen, shares insights into his innovative restaurant model that prioritizes quality over quantity in takeout and delivery. He discusses the operational strategies that have led to the company's growth, the importance of customer experience, and the challenges of entrepreneurship. Andrew emphasizes the significance of hiring passionate...

In this conversation, Dr. Sera Lavelle shares her journey from being a clinical psychologist to co-founding an app focused on emotional eating. She discusses the operational differences between running a therapy practice and a tech startup, emphasizing the importance of company culture, feedback loops, and agile methodologies. Dr. Lavelle also highlights her experience managing a large team of int...

Did you ever feel like your past defines your future? Mark’s story proves that the greatest education is not always found in a classroom. In this powerful episode of Behind the Ops, host Christen Belcher sits down with entrepreneur Mark Sabbagh to trace his unconventional journey from being a "poor student" to building a successful business ecosystem. Mark is living proof that a lack of a high sch...

In this episode of Behind the Ops with Christen Belcher, Lloyd C. Birnbaum, Founder & Chair of Lauletta Birnbaum, LLC, offers a candid look at the tension between true excellence and “good enough” within modern legal practice. Drawing from his background in Big Law, Birnbaum breaks down how professional standards, client expectations, and the realities of cost-driven legal work collide. This i...

In this conversation, Cliff Carey, owner of Timeless Hearing, discusses the growth and operational challenges faced by his audiology practice. He emphasizes the importance of adapting strategies for growth, building a talent pipeline, and understanding the customer journey. Carey highlights the significance of creating a positive customer experience and engaging with influencers and primary care p...

In this conversation, Kevin Kostka discusses the significance of documenting processes and creating procedures to enhance efficiency in helping clients. He emphasizes the need to duplicate oneself in order to maximize impact and streamline operations. We hope you enjoyed this episode of Behind the Ops!  - Christen and the Behind the Ops Podcast team :) Connect with me: LinkedIn - https://www.linke...

Welcome to the first episode of the Behind the Ops podcast featuring Ashlee Foy! In this episode, Christen sits down with Ashlee Foy to unpack what operational excellence really means. It’s not just about process—though the right process can make or break a company. It’s about people. The ones who share your passion for the “HEALTH” of your business and bring it to life every day. Ashlee reminds u...