Behind The Click Podcast | E-commerce and Leadership

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo. AI agents are no longer just helping people shop, they're starting to shop for them. And that changes everything for merchants, platforms, and consumers alike. So what does it actually take to stay trusted, relevant, and ahead of the curve in this new era of commerce? In this episode, host Janine Vanessa Heinrich sits down wi...

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo. Retailers manage millions of products - yet most decisions about what to stock and what to charge are still made with outdated tools and incomplete data. So what does it actually take to fix that? In this episode, host Janine Vanessa Heinrich sits down with Arber Sejdiji, CEO & Co-founder of Zenline AI and Forbes 30 Under 30...

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo. Data is the foundation of every smart business decision in e-commerce. But most companies are sitting on a mountain of it without knowing how to turn it into action or profit. In this episode, host Janine Vanessa Heinrich sits down with Andreas Fischer, CEO of minubo, winner of the Jury Grand Choice Award at the E-commerce German...

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo. What does it really take for a small brand to compete with global industry giants? In this special Behind the Click episode, recorded live at the E-commerce Berlin Expo , host Janine Vanessa Heinrich sits down with Larissa Schmid, Co-Founder & CEO of saint sass , to unpack how a Berlin-based startup built a globally recognize...

Welcome to Behind the Click , powered by the E-commerce Berlin Expo. What does it really take to build a personal brand that turns into a successful business? In this special live episode recorded at the E-commerce Berlin Expo 2026 , host Janine Vanessa Heinrich sits down with Miriam Jacks , Founder & CEO of Jacks Beauty Line , to talk about the power and pressure of personal branding in today...

Welcome to Behind the Click, powered by the ⁠⁠E-commerce Berlin Expo.⁠ Are we entering the era of autonomous shopping? In this episode, host Janine Vanessa Heinrich sits down with Felix Hoffmann, Founder & CEO at 7Learnings, to unpack how AI shopping agents and decision automation will reshape retail in Europe, and why most retailers aren’t ready yet. Felix breaks down the future of commerce u...

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo. Payments look simple on the surface - a checkout button, a confirmation screen, done. But behind the scenes, payments are one of the most underestimated growth levers in e-commerce. In this episode, host Janine Vanessa Heinrich sits down with Charly De Backer, Head of Business Development at SysPay, to unpack what merchants often...

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo. In this episode, host Janine Vanessa Heinrich is joined by Dara Kossok Spieß, Head of Digitalization and Network Policy at German Retail Federation (HDE), to dive into the impact of AI on the future of retail. Dara unpacks how AI is transforming the retail landscape, particularly for small and medium-sized enterprises (SMEs), and...

Welcome to Behind the Click, powered by the ⁠E-commerce Berlin Expo.⁠ How do you rebuild a company from the inside out, without cutting people, killing culture, or losing momentum? In this episode, host Janine Vanessa Heinrich sits down with Alexandra Szarmach, CHRO & Managing Director of flaconi, to unpack how she helped lead one of Germany’s biggest beauty retailers through a full cultural a...

Welcome to Behind the Click, powered by the E-commerce Berlin Expo. How do you lead a legacy brand through real transformation, without burning out your team? In this episode, host Janine Vanessa Heinrich sits down with Christina Skoeries, Director E-Commerce at camel active, to unpack how the company is evolving from wholesale heritage to a modern D2C engine, by centering people, culture, and cle...

Welcome to Behind the Click, powered by the E-commerce Berlin Expo. When was the last time a delivery notification actually delighted you? In this episode, host Janine Vanessa Heinrich sits down with Philippe Padrock, Co-Founder of Karla, to explore how the often-ignored post-purchase window can become a brand’s most powerful touchpoint, driving loyalty, repurchase, and happier customers. From roo...

Welcome to Behind the Click, powered by the E-commerce Berlin Expo. How did KoRo transform from a bulk goods startup to a 150 million euro omni-channel powerhouse? In this episode, host Janine Vanessa Heinrich sits down with Dr. Daniel Kundt, Managing Director & CFO of KoRo, to discuss how they turned their focus on bulk nuts and spreads into a thriving love brand. From mastering product innov...

Welcome to the Behind the Click powered by the E-commerce Berlin Expo. Can you really lead without formal authority? In this episode, host Janine Vanessa Heinrich sits down with Shivany Powani, Program Management Lead at C&A, to unpack the playbook behind influencing outcomes without the title. From five daily habits that build trust and momentum to balancing data with empathy, Shivany shows h...

Welcome to the Behind the Click powered by the E-commerce Berlin Expo . Is being loud the smartest way to grow? In this episode, host Janine Vanessa Heinrich sits down with Polina Sergeeva, CEO & Co-Founder of menstruflow, to explore how confronting taboos can spark conversation, build community, and drive e-commerce growth, even when it attracts backlash. Polina opens up about her journey fro...

Welcome to the Behind the Click powered by the E-commerce Berlin Expo . In this episode, host Janine Vanessa Heinrich sits down with Frederike Knop, ex-CEO of Chronext & Fashionette, for a raw conversation about scaling, crisis leadership, and redefining success after the climb. From hypergrowth in the luxury watch world to steering an e-commerce company through insolvency, Frederike shares wh...

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo . In this episode, host Efe von Thenen sits down with Moritz Bernhard, Head of Uber Direct - Germany at Uber for an eye-opening conversation about the future of last-mile delivery, local commerce, and how Uber is quietly reshaping the logistics landscape for retailers. From Uber’s journey beyond ride-hailing to po...

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo . In this episode, host Efe von Thenen sits down with Edvin Dizdaric, Head of Internationalization and UGC at SNOCKS, for an inspiring and fast-paced conversation on brand building, automation, and scaling across borders in today’s e-commerce landscape. From cold-calling Christmas party pitches to leading internat...

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo . In this episode, host Efe von Thenen sits down with Ertan Özdil, Founder and CEO of weclapp, for a raw and powerful conversation about building one of Europe’s fastest-growing ERP platforms, navigating the highs and lows of entrepreneurship, and reshaping the future of SMB operations through cloud innovation. Er...

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo . In this episode, host Efe von Thenen dives deep into the transformative impact of generative AI on the e-commerce industry with our guest, Anna Graf, Innovation Lead Emerging Tech at Arvato Systems. Anna’s extensive experience in AI, web3, AR/VR, and NFTs has made her a driving force in helping businesses naviga...

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo . In this captivating episode of the EGN Podcast, host Efe von Thenen engages in a thought-provoking conversation with Gabriel Dixon, Founder and CEO of Novalnet. Together, they explore the nuances of payment processing and its profound influence on the success of e-commerce businesses. Gabriel shares his journey...

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo . Step into the captivating world of Westwing, a trailblazer in the home and living e-commerce space that has redefined how we think about beauty, authenticity, and premium design. In this episode of the EGN Podcast, host Efe von Thenen is joined by Lydia Kind, VP Creative & Communications at Westwing, as she...

Welcome to the E-commerce Germany News Podcast powered by the ⁠E-commerce Berlin Expo⁠ . In this episode of the EGN Podcast, our host Efe von Thenen explores the evolving landscape of data-driven marketing and online advertising with Marc Feiertag, Chief Revenue Officer at Smarketer, one of the leading Google Ads agencies in the DACH region. Marc dives into the challenges and opportunities of the...

Welcome to the E-commerce Germany News Podcast powered by the ⁠E-commerce Berlin Expo⁠ .  In this episode of the EGN Podcast, powered by the E-Commerce Berlin Expo, our host Efe von Thenen dives deep into the vital role of trust in e-commerce with Dr. Bastian Kolmsee, Chief Product Officer at Trusted Shops. Trust is one of the most significant factors influencing online shopping behavior, and this...

Welcome to the E-commerce Germany News Podcast powered by the E-commerce Berlin Expo . In this insightful episode of the EGN Podcast, Efe von Thenen sits down with Stefan Suppra, Solutions Architecture Lead for Retail and Consumer Goods Germany from Amazon Web Services (AWS) to discuss how retail and e-commerce businesses are adapting to changing times and to uncover how technology is transforming...

Welcome to the E-commerce Germany News Podcast powered by the ⁠E-commerce Berlin Expo⁠ .  In this episode, host Efe von Thenen sits down with Dorit Posdorf, the Chief Marketing Officer of DocMorris, to explore the groundbreaking changes happening in the German healthcare industry. The conversation focuses on the introduction of e-prescriptions, a development that is transforming how patients acces...