M&K

Been There, Done That...and Still Learning

Business EN ↓ 4 episodes

Two operators who came up through the front lines, from stockrooms and selling floors to boardrooms , talking about how real teams turn ambition into reality. In a world where leadership is being redefined by technology, AI, and human expectation, Matt and Kevin break down what it really takes to lead, not from theory, but from decades in the trenches. No buzzwords. No corporate theater. Just real talk about belief, behavior, and the systems that make strategy stick.

Author

M&K

Episodes

The Communication Illusion 08.07.2026 31:47

You communicated it. You sent the email. Held the town hall. Shared the slides. Everyone nodded. So why is everyone doing somethingdifferent three weeks later? Because one of the biggest mistakesleaders make is believing that because something was said, it was understood. In the newest episode of Been There, Done That... and StillLearning , Kevin Ertell and I tackle TheCommunication Illusion an...

Commitment vs Compliance. Does it matter? 17.06.2026 36:12

In this episode, Matt and Kevin explore the difference between cultures of compliance and cultures of commitment. Using real stories from restaurants, doctors’ offices, and leadership teams, they unpack why people often do exactly what is required, but nothing more, and what leaders can do to build deeper ownership, belief, and discretionary effort. They discuss why commitment is emotional before...

The Belief Gap: How Leaders Can Foster Genuine Engagement 16.03.2026 34:41

This episode explores the disconnect between leadership perceptions and employee engagement, emphasizing the importance of genuine belief, psychological safety, and effective communication in fostering alignment and commitment within teams. Key topics The disconnect between leader perceptions and employeereality The importance of psychological safety for honest dialogue Strategies to invite...

Kevin Ertell gives us the inside scoop on his new book The Strategy Trap 16.02.2026 48:52

In this episode, hosts Matt Marcotte and Kevin Ertell discuss the key themes from Kevin's new book, 'The Strategy Trap.' They explore the reasons why strategies often fail, emphasizing the importance of execution over mere planning. The conversation delves into the 6C system for effective execution, the necessity of commitment over compliance, and the role of psychological safety in le...