Banking Uncovered Podcast

In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman Sachs, their growth plans off the back of the investment, shifts in alternative lender awareness and where David sees the SME finance industry moving in the future. The Global Digital Banker is an insight-backed podcast series focused on key trends, ma...

In this weeks’ episode I caught up with George Chesakov, Head of New Ecosystem Products and CEO of Tinkoff Mobile for Tinkoff Bank in Russia. We discussed the incredible success story of Tinkoff Bank and how they went from humble beginnings as a direct mail credit card company, to becoming the world's largest fully-online bank by customer base. The Global Digital Banker is an insight-backed podcas...

In this special edition episode we take a look at the biggest trends in banking and financial services from 2018 and share insights and predictions for the year ahead! Our guests include our very own Victoria Bateman, General Manager – EMEA for a western markets perspective and Gerald Ferguson, General Manager – Asia Pacific for an eastern markets perspective who will discuss retail and commercial...

Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next 12 months. As such, for this weeks’ episode we caught up with Richard Davies, Commercial Banking Director at TSB Bank and Oliver Prill, Chief Executive Officer at Tide Fintech to discuss how open banking is redefining the SME & Commercial Banking Pr...

This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks. Guests include: Chris Wilkinson, Head of Digital Strategy, Metro Bank, Søren Andreasen, Chief Digital Officer, Dankse Bank and Sohail Raja, Head of Execution Platforms & UK Chief Digital Officer, Société Générale Chris Wilkinson shares how Metro Bank have instilled...

Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, one of the big 4 banks in Australia, along with David Washbrook, Co-Founder at Look Who’s Charging to share a fintech perspective. The discussion addresses consumer, merchant and bank pain points around confusing transaction descriptions for consumer payments as well...

This week, Chloe James caught up with Jeremy Bornstein, SVP Advisors, Loyalty and New Partnerships at Mastercard Canada who shared his view on the five driving factors to winning loyalty in Canada, some key trends in the region and how Mastercard boost customer engagement through their loyalty programs. The Global Digital Banker is an insight-backed podcast series focused on key trends, market ins...

This weeks’ episode focuses on digital payments and customer-centricity throughout Asia. Sarah Hollinshead caught up with thought leaders from the recent Global Digital Banking Conference in Singapore to discuss these trends and more. Guests include: Jonathan Koh, Head of Segment Development, OCBC Bank; Rahul Bhargava, Director – Payment Market Initiatives – Asia Pacific, Swift; AP NG, Managing Di...

This weeks’ episode focuses on the Financial needs of SMEs within the Australian market. Kate Wilson, Research Director - AU & NZ, RFi Group shares the data behind the current trends and the growth of alternative lenders in the Australia market. From a lender perspective, Beau Bortoli, CEO, Prospa discusses the biggest pain points for Australian SMEs and how Prospa differ from other lenders in the...

This weeks' episode focuses on the current preference for digital amongst SME’s and commercial banks in Asia, the evolution of cross-border payments throughout the region, the future of digital banking in the corporate banking space the impacts of a strong digital offering on achieving business KPIs. The Global Digital Banker is an insight-backed podcast series focused on key trends, market insigh...

This weeks’ episode focuses on opportunities within the Canadian payments market. Cyrielle Chiron, Managing Director for North & Latin America at RFi Group shares the global trends in the payments space and how these compare to those in Canada, opportunities and threats for both banks and fintechs in this space and the data behind the biggest barriers and drivers for consumers uptake and usage of...

In part two of our Sibos 2018 coverage, we bring you interviews with Thomas Nielsen, Chief Digital Officer at Deutsche Bank, Peter Jose; General Manager Financial Services Industry at SAP; and Jan Pilbauer, Executive Director, Modernization & CIO at Payments Canada. Thomas Nielsen discusses the advantages that open banking can bring to retail clients and the corporate sector and the work that Deut...

This week it’s all about SIBOS! The 2018 SIBOS event, entitled ‘enabling the digital economy’, was held in Sydney last week and our team was on the ground covering some of the big themes explored around data, AI and robotics; cybersecurity and financial crime; the move to real time payments and global innovations such as open banking. In part one of this SIBOS special, Christine St Anne sat down w...

Eleanor Page, Global Commercial Director at RFi Group shares data-backed insights into business trends in the region, the 3 key drivers for expansion and the opportunities for banks planning on entering these markets. The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world o...

This weeks’ episode focuses on insurance. The Canadian Insurance market is primed for disruption; dominated by large incumbents and protected by regulation that stifles innovation. Cyrielle Chiron, Managing Director - North & Latin America at RFi Group, draws on examples from Australia as well as findings from Canadian policy holders to show how new entrants can disrupt the established market, and...

This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecting the business banking lifecycle and the Australian SME banking landscape. Ganesh Chandrasekkar, General Manager - SME Banking, Westpac shared his view on the crossroads that SMEs in Australia are facing at the moment and the concept of ‘second acts...

Michelle Joliat, MD & Head of Wealth Digitization, Robotics & Process Transformation at BMO Financial Group shares BMO’s key priorities and upcoming opportunities within digital as well as challenges faced with deploying new technologies and how to overcome them. Jason Daly, VP Product, Digital & Strategy at Manulife explains the role digital advice plays in financial services today, how to encour...

This weeks’ episode focuses on some of the key highlights from the  Global Digital Banker Conference  held in London earlier this month.  Listeners will discover what it takes to improve digital performance across customer experience and satisfaction, how to win the all-important main bank relationship as well as economic, competitive and regulatory factors affecting the UK’s retail banking sector...

Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demographics, channel preference and drivers of satisfaction. The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital bankin...

This episode focuses on what’s trending in the UK mortgage market. Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends in the first home buyer market, drivers behind re-mortgaging, tactics for consumer retention and channel variances. Next up, I sat down with John Coffield, Head of Mortgages at Paradigm Mortgage Services who discusses the current state of the UK mortgag...

With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing to be a focus globally, it is now more important than ever for institutions to assess and tighten their approach to cyber security. This week, we sat down with Francis Kaitano, Cyber Security Lead Architect at Fusion Networks who shares the key risk...

This week’s episode focuses on mobile banking strategy and what success looks like to consumers. Cyrielle Chiron, Managing Director for North & Latin America at RFi Group explains the drivers behind mobile banking satisfaction, the most commonly performed tasks for mobile banking, key consumer frustrations and how to overcome them to drive engagement and usage. The Global Digital Banker is an insi...

No matter where consumers are in the world, digital interactions with banks are increasing in frequency.  In the US, UK and Australia the percentage of daily users of digital banking has increased on average, by 6%, bringing them almost in line with China which has a daily user base of 34%.   The theme this week focuses on the new to market entrants within the digital banking and payments space wh...

Research from RFi Group’s latest Global Digital Banking Study shows that 1 in 4 consumers globally use their mobile phones for budgeting. With the number of FinTechs and Banks offering Personal Financial Management tools to consumers continuing to rise, it is becoming more important to deepen the value offered by such tools beyond categorisation of expenditure. For this week’s episode we caught up...

RFi Group research shows that only 40% of consumers globally will ever switch their main bank. In today’s episode we take a look into the importance of transactional relationships on acquiring main bank status along with the current and future drivers of main bank relationships. Gerald Ferguson shares insights on the shift towards transactional banking relationships, opportunities from life stage...