RFI Global

Banking Uncovered Podcast

Business EN ↓ 100 episodes

Welcome to RFI Global’s Banking Uncovered - the podcast that goes behind the industry PR, the media spin, the product awards and the investor reports to look at what’s really going on in the industry. Using customer data we focus on how are customers behaving, how behaviour is changing and how institutions are reacting to new customer needs. At the same time as the rapid development and enhancement of data capability, the impact of generative AI and the emergence of stronger fintech propositions, traditional banks have invested heavily in their digital capabilities. As the industry stalwarts,...

Author

RFI Global

Category

Business

Podcast website

rfiglobal.podbean.com

Latest episode

Jun 2, 2026

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Episodes

Banking Uncovered Episode 3: The importance of trust, culture and customer-centricity 28.05.2024

Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders trust, the importance of transparency, security and a customer-centric culture.  Explore all our past podcast episodes here .

Banking Uncovered Episode 2: The importance of building a digital bank as a platform 21.05.2024

Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportunities generative AI and other technologies bring for banking. Topics discussed include: The importance of building a bank as a platform Scalability and speed in decentralised finance Managing risk in digital and the importance of Chat Generative AI’s impa...

Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data 07.05.2024

Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: how to mitigate risks, maximise opportunities and prioritise investment.  Topics discussed include: The importance of customer-centricity in a digital era  How digital empowers businesses to scale and innovate  The importance of re-inventing products an...

Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith 19.05.2022

In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's banking ecosystem, and what the future holds for Railsbank, with COO, APAC Ben Smith.   Subscribe to our RFI Global channel and get notified when we have new episodes: https://youtu.be/M7lpAK6Itao   Connect with Ben Smith on LinkedIn:  https://www.link...

Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston 05.05.2022

In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston. In this short session they discuss his extensive experience of the banking industry, innovation and the history of Volt Bank and what's next.   Subscribe to our RFI Global channel and get notified when we have new episodes. Connect with Steve Weston on Linked...

Season 3, Episode19: Banking Predictions 2022 with RFI Global 15.12.2021

In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global to take a look back at what the most noticeable changes have been in the last 12 months and what they predict to see in 2022.

Season 3, Episode 18: Adrian Toynton FIS 09.12.2021

In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisation of the banking sector as a result of the pandemic. With a focus on Core Platform Modernisation and Cloud Migration, this chat dives into the tech powering big banks, the need for banks to address their aging core systems as a priority and what th...

Season 3, Episode 17: Youth Banking with Dom Pym - Up 25.11.2021

In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up Bank. They discuss how Up's goals to be the number one bank in the industry and what PFM tools they have available for their customers that keep them as a main competitor in the Australian Market.

Season 3, Episode 16: The drive to e-commerce with Hayley Fisher - Adyen 17.11.2021
Season 3, Episode 15: Building Better Banks with Monica Millares from BigPay 11.11.2021
Season 3, Episode 14: Women in Leadership Roles with Mary Kate Loftus at M&T Bank 21.10.2021
Season 3, Episode 13: Deep Dive into Payments with Anne Pieckielon 07.10.2021
Season 3 Episode 12: The Future of Customer Onboarding for Australian Banks with Backbase and Heritage Bank 23.09.2021
Season 3 Episode 11: Building Sustainable Customer Relationships with Pega 16.09.2021

A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued When competition is prioritised over retention, and competition is intense, retaining customers is challenging. With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valu...

Season 3 Episode 10: Sarah Altuwijri - Banque Saudi Fransi 02.09.2021

Hosts:  Kate Wilson and Anna Shaw - RFi Group   Producer:  Taylor Henderson - RFi Group

Season 3, Episode 9: Carolyn Breeze and Luke Fossett - GoCardless on Open Banking 26.08.2021
Season 3, Episode 8 - Buy Now Pay Later with Zip, humm and Laybuy 29.07.2021
Season 3 Episode 7: Rebecca Schot-Guppy, Fintech Australia 15.07.2021
Season 3 Episode 6: Kristy Duncan - Women in Payments: Women in Leadership 01.07.2021

Hosts:  Kate Wilson - Research Director & Deputy GM - RFi Group  Anna Shaw - Head of Client Insights - RFi Group   With Guest:  Kristy Duncan - CEO & Founder - Women in Payments   Produced By:  Taylor Henderson - Marketing Manager - RFi Group

Season 3 Episode 5: Financial and digital inclusion and the value of collaboration with Mariko Braswell and Dr. Vinita Godinho 17.06.2021

Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Financial Resilience Australia as they discuss the challenges that generations are facing with their financial wellbeing. They discuss their partnership to create the APAC Financial Wellness Initiative as well as their global alliances.    Hosts:  Anna...

Season 3 Episode 4: Beau Bertoli - Prospa; SME Recovery from the Pandemic 03.06.2021
Season 3, Epsiode 3: James Brown - Fintech NZ: Solving key challenges with Fintech 19.05.2021
Season 3 Episode 2 - Sutapa Banerjee: Inclusive financial services and the role of behavioural insights 06.05.2021
Season 3 Episode 1: Joe McGuire, MyMy - Fintech and financial inculsion 22.04.2021
Season 3 Episode 0:Welcome to the New Season of the Global Digital Banker Podcast 08.04.2021

Season 3 is kicking off with our new hosts Kate Wilson and Anna Shaw!   

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