Banking Transformed with Jim Marous

In this episode of Banking Transformed, we explore the transformative power of data in the financial services industry. Joining us is Jeremiah Lotz, SVP of Product & Data Experience at Velera, formerly known as PSCU/Co-op Solutions. We discuss how banks and credit unions can harness data to drive strategic decisions, enhance customer experiences, and navigate the delicate balance between AI capabi...

As financial institutions face growing competition and increasing regulatory pressure, AI could unlock unprecedented efficiency, innovation, and growth—if only they could overcome the hesitation that holds them back. In this episode of Banking Transformed, we sit down with Sandeep Mangaraj, Microsoft's Managing Director of Fintech, to explore the critical role of speed in AI transformation for fin...

In an era of digital transformation reshaping the financial landscape, understanding shifts in consumer behavior is crucial for banks and credit unions aiming to stay competitive. Today, we have Dave Feuer, the Chief Product Officer at Galileo, on the Banking Transformed Podcast. We delve into the fragmentation of banking relationships, the satisfaction paradox, and the imperative for data-driven...

Today we're joined on the Banking Transformed podcast by David Acevedo, president of 360View. David discusses the critical importance of developing a comprehensive understanding of customers in the banking industry. We delve into how a 360-degree customer view can transform marketing, analytics, product development, and overall customer experience. Acevedo discusses the challenges and benefits of...

In this episode of Banking Transformed, we sit down with Scarlett Sieber, Chief Strategy & Growth Officer of Money20/20, to explore the remarkable journey of this unique fintech and financial services event. Since its inception in 2012, Money20/20 has grown from a startup conference to a global phenomenon, mirroring the rapid evolution of the banking industry itself. Scarlett shares insights on in...

In this episode of Banking Transformed, recorded at MeridianLink LIVE in Nashville, I interview Janel Hartin, Senior Loan Administrator at Bangor Savings Bank. We discuss the bank's digital transformation journey, focusing on streamlining the lending process and enhancing customer experience. Hartin shares insights into Bangor Savings Bank's evolution from a paper-based lending system to a fully d...

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report on cross-generational banking preferences. This study, conducted in partnership with Harris Research, offers crucial insights into how financial institutions can deliver personalized experiences across different age groups. We discuss the surprising si...

As the credit landscape shifts under the pressures of economic changes, new technologies, and evolving consumer behaviors, financial institutions must explore how to adapt strategies to meet these challenges head-on. We are excited to have Josh Turnbull, VP of Card and Banking Strategy, and Craig LaChapelle, VP of Market Development at TransUnion, join us on the Banking Transformed podcast. They d...

We're excited to have JB Orecchia, CEO of SavvyMoney, joining us again on the Banking Transformed podcast to discuss their groundbreaking new product, Get My Rate. This innovative tool offers personalized loan pre-qualifications without impacting credit scores. We discuss how this solution allows consumers to get pre-qualified for multiple loan offers simultaneously, receive ongoing alerts when ra...

Personalized, real-time micro-engagements are more than just a trend – they're reshaping the future of banking. By leveraging technology to create meaningful, timely interactions, financial institutions can build stronger customer relationships, increase loyalty, and stay competitive in an ever-evolving digital landscape. On today’s episode of Banking Transformed, we’re joined by two industry lead...

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with Kate Himes, VP of Consumer Lending at Generations FCU, to discuss the modernization of their lending platform, emphasizing the importance of efficient processes, member-centric service and risk management. She highlights their achievement of processing personal loans in under five minutes and explains how they...

Today on the Banking Transformed podcast, we're exploring the ripple effects of the recent high interest rate environment on both consumers and financial institutions. We're joined by Mark Leher, Director of Product Management at Alkami and Jim Perry, Senior Strategist at Market Insights who will unpack the insights from Alkami's comprehensive 2024 State of the Industry report. This report offers...

As traditional credit scoring methods face increasing scrutiny and limitations, alternative credit data has emerged as a powerful tool for lenders looking to expand access to credit and drive profitability. In this special mini-series on the future of lending, sponsored by LoanPro, the Banking Transformed podcast is excited to welcome two industry leaders: Warren Hogarth, Co-Founder & CEO of Empow...

In an industry where products and services often seem indistinguishable, financial institutions must differentiate themselves and create meaningful connections with their audiences. From leveraging cutting-edge marketing strategies to crafting unique brand narratives, banks and credit unions must create engagement by providing value each day. On today’s episode of Banking Transformed, we'll explor...

In this episode of Banking Transformed we have Jeff Horowitz, EVP of Transcard, who discusses the importance of modernizing payment solutions for small businesses. Jeff delves into the common challenges small businesses encounter with payment processing, such as high fees, security concerns, and integration issues and how financial institutions now have digital solutions they can offer through thi...

As the lending landscape continues to rapidly evolve, financial institutions must embrace innovation and collaboration to remain competitive. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Charley Ma Co-Founder & Managing Partner at Exponent Founders Capital and Colton Pond, Chief Marketing Officer at LoanPro. They discuss the importance of innovation...

As the banking industry evolves, modern technology may make all the headlines, but leaders must embrace change, challenge conventional thinking, and proactively seek new growth and innovation opportunities. In today's episode of Banking Transformed, we are honored to have Faisal Hoque, best-selling author and winner of the Deloitte Technology Fast 50™ designation. He discusses how influential lead...

In this episode of Banking Transformed, recorded at MeridianLink LIVE!, we sit down with David Park, Vice President and Director of Loan Operations at Franklin Mint Federal Credit Union. David shares insights into using innovative credit and data management approaches to enhance member relationships and financial wellness. David also discusses how a unique personal line of credit product can suppo...

The evolution of digital banking has transformed from assisting with basic transactions to providing integrated platforms that provide seamless DIY experiences across devices. This evolution has been driven by advancements in technology, changing consumer expectations, and the entry of fintech and big tech competitors. Today, banks are increasingly focused on user experience, personalization, and...

As competition in the credit and lending space intensifies, financial institutions are seeking ways to differentiate themselves through personalization and unique product offerings. In this special mini-series on the future of lending, sponsored by LoanPro, we are joined by Jonas Ng, Chief Operating Officer of Laurel Road and Colton Pond, Chief Marketing Officer at LoanPro. They share insights on...

In this episode of Banking Transformed, we sit down with John Hope Bryant, the visionary behind Operation HOPE, Inc. John shares his journey from founding the organization in the aftermath of the 1992 Rodney King riots to becoming a leading advocate for financial literacy and economic empowerment. We delve into his latest book, Financial Literacy for All, and explore the critical role of financial...

Personalizing experiences across the entire customer lifecycle has emerged as a critical strategy for engaging customers and driving growth in banking. However, unlike retailers who focus on maximizing immediate transactions, financial institutions face unique challenges in leveraging personalization to build long-term, profitable relationships. We are excited to have Olly Downs, Chief Technology...

As banks and credit unions continue to navigate the rapidly evolving landscape of digital transformation, developing a skilled and adaptable workforce has become more critical than ever. We are thrilled to have Pierre Naude, CEO of nCino, joining us on the Banking Transformed podcast to discuss the opportunities and challenges of hiring and upskilling key employees for a digital future. Pierre sha...

In an era where digital agility is the name of the game, many legacy banks struggle to keep pace with nimble fintech competitors. However, some traditional institutions are rising to the challenge, and BMO, a 200-year-old bank with $1 trillion in assets, is a prime example. Brianna Elsass, Head of US Digital Servicing and Technology at BMO Financial Group has been a driving force behind BMO's digi...

In this special episode of Banking Transformed, recorded at MeridianLink LIVE, we sat down with Lynn Yznaga, SVP from Broadway Bank in San Antonio, Texas. The conversation covers the importance of digital growth and meeting customers where they are, to the delicate balance of risk sensitivity and streamlined processes. She also discusses the challenges and successes of implementing a new loan oper...