Banking Transformed with Jim Marous

While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer-facing solutions like agent assist and Conversational IVR due to regulatory compliance requirements, data privacy concerns, and model explainability needs. This results in significant hurdles when deploying customer-facing applications. In this epis...

Several key data trends are transforming the competitive landscape of banking. First, the emergence of Agentic AI is prompting institutions to reconsider how they organize and use customer data. Second, vendor consolidation is compelling banks to take greater control of their data strategies. Third, the growing sophistication of AI models requires higher-quality data to provide personalized experi...

Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace" approaches to modernization are risky, expensive, and time-consuming. Organizations need a solution enabling speed and scale innovation while preserving existing infrastructure investments. On this episode of the Banking Transformed podcast, Ahon S...

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency. In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can...

Financial institutions of all sizes face mounting pressure to compete with tech giants, global banks and nimble fintechs while meeting rising customer expectations for personalized experiences. The key to success lies not in matching their scale, but in leveraging data more effectively through modern core banking systems. Jeffrey Kendall, Chairman and CEO of Nymbus, is joining me today on the Bank...

Banks and credit unions must innovate faster and deliver flexible, scalable, and differentiated offerings to keep up with account holders' changing expectations. This is best achieved through collaborations with solution providers and fintech organizations that offer customizable digital-first offerings. On this episode of the Banking Transformed podcast, Deena Otto, COO of Stanford FCU, and Dan C...

The banking industry stands at a pivotal crossroads as we approach 2030. While the past quarter-century was defined by digital transformation, which brought unprecedented efficiency and convenience, it also created an unexpected paradox: the loss of personal connection in banking relationships. In this episode of Banking Transformed, Michael Abbott, Senior Managing Director and Global Banking Lead...

A strong web presence isn't just an advantage—it's essential for survival and growth. In today's competitive market, a powerful digital footprint can mean the difference between thriving and merely surviving. Understanding how to optimize your digital presence is crucial, whether you want to increase brand awareness, drive customer engagement, or boost conversions. In this episode of Banking Trans...

According to recent Q2 research, 74% of people across generations want more personal banking experiences, and 70% trust their financial institutions to create those experiences using data and AI. Yet, many banks and credit unions struggle to deliver the level of personalization consumers expect from their digital experiences. On this episode of the Banking Transformed podcast, Anthony Ianniciello,...

The recently released Business Banking Digital Maturity Report provides unprecedented insights into how financial institutions transform their business banking capabilities for a digital future. This research is unique because it goes beyond measuring digital capabilities to examine the culture, talent strategies, and operational models that separate leaders from followers. In this episode of Bank...

Mid-sized financial institutions face unprecedented challenges. They must compete with larger banks that have massive technology budgets and nimble fintechs that can quickly deploy innovative solutions. The pressure to deliver sophisticated products and seamless digital experiences while maintaining the personalized service that distinguishes regional banks has never been greater. Today's guest, M...

Embedded financial products and flexible payment solutions are reshaping how consumers interact with banking services. As commerce increasingly shifts toward integrated experiences, the ability to seamlessly embed financial services — from buy-now-pay-later options to comprehensive lending solutions — directly into the purchase journey has become critical for merchants and financial institutions....

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report on cross-generational banking preferences. This study, conducted in partnership with Harris Research, offers crucial insights into how financial institutions can deliver personalized experiences across different age groups. We discuss the surprising si...

Traditional financial institutions are rapidly evolving in response to technological innovation, changing consumer expectations, and economic uncertainties. From the rise of digital-first banking solutions to the decline of cash transactions, from embedded financial services to the emergence of digital currencies, the very foundation of banking is being reshaped. Jan Bellens, Leader in the Global...

Digital banking success hinges on more than lists of features and technological capabilities. First principles thinking in banking design starts with the fundamental question: What do users truly need to accomplish their financial goals? This approach, combined with rigorous user-centric design, has revolutionized how financial institutions deliver digital experiences. Today's guest, Ty Griffin, S...

Traditional financial institutions face mounting pressure from fintech disruptors, big tech companies, and evolving regulatory frameworks. The rise of Banking-as-a-Service (BaaS) platforms, embedded finance solutions, and AI-driven services fundamentally alters how financial products are delivered and consumed. To explore these changes and better understand how banks and credit unions must prepare...

Competing as a $1 billion financial institution puts pressure on operational efficiency and technology investment. However, modest size also presents opportunities. These institutions are typically large enough to invest in necessary technology while remaining agile enough to adapt quickly to local market needs and maintain close community ties. On the Banking Transformed podcast, Brian McEvoy, Ch...

Welcome to the second part of our episode, where we turn the tables in celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Leah Haslage, from Evergreen Podcasts. In this two-part episode, we discuss the journey of the Banking Transformed podcast, the evolution of the banking industry, and insights into the future of financial services. We ex...

Today, we're turning the tables. In celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Leah Haslage, from Evergreen Podcasts. In this first part of a two-part episode, we discuss the journey of the Banking Transformed podcast, the evolution of the banking industry, and insights into the future of financial services. From our first episode t...

AI and generative AI are set to revolutionize the financial services industry. But how are banks leveraging these powerful tools, and what challenges do they face? In this episode of Banking Transformed, Monica Hovsepian and John Radko from OpenText will share their insights on the current state of AI in banking, its potential to transform customer experiences, and strategies for fast and seamless...

Against a landscape where 91% of financial institutions are either assessing or deploying AI in production, Malcolm deMayo, global vice president of the financial services industry at NVIDIA, joins us on the Banking Transformed podcast. This episode provides an in-depth look at the rapidly evolving AI landscape in financial services, backed by NVIDIA's latest industry survey of global financial se...

In this episode of Banking Transformed, we're joined by Brian Solis, Head of Global Innovation at ServiceNow and author of the newly released book 'MindShift.' We explore the critical insights from Brian's latest work, which offers a roadmap for corporate executives navigating the complexities of leadership and innovation in an era of unprecedented change. We'll discuss how leaders can find clarit...

In this episode of Banking Transformed, I sit down with Robert Watts, VP of Consumer Credit at D.L. Evans Bank, a $3 billion community bank serving Southern Idaho and Northern Utah. We discuss how the bank is embracing the power of instant loan decisioning, balancing risk, compliance, and customer needs. Watts highlights the bank's extraordinary growth, transitioning from processing 100-200 loan a...

Two years ago, we introduced you to the Debbie app, an innovative rewards platform aimed at improving financial wellness. We're excited to welcome back Frida Leibowitz, one of Debbie's co-founders, to discuss their journey since our last conversation. In a world where economic uncertainty has become the norm, the need to transform borrowers into wealth builders has never been more crucial. In this...

In an industry where security, efficiency, and client relationships are paramount, having an integrated and democratized document and information management platform is more important than ever. In this episode of Banking Transformed, we explore the evolving landscape of document and information management in financial services with Matt Geiger from Sharefile. We discuss critical challenges banks...