Banking Reinvented

Episode 33 of Banking Reinvented explores digital transformation in banking, highlighting how platform-centric thinking and strategic CTOs are key to driving long-term growth. In this episode, host Tim Rutten is joined by Mayur Vichare, Director of Strategy & Value Consulting at Backbase. Together, they discuss why banks need to transition from product-centric to platform-centric strategies, a...

Episode 32 of Banking Reinvented wraps up the three-part series covering Forrester’s Predictions 2025 report for banking, exploring the transformative potential of open finance and its implications for banks worldwide. Host Tim Rutten and Founder/CEO Jouk Pleiter conclude their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, by looking into platform banking, embedded fin...

Episode 31 of Banking Reinvented is the second in a three-part series about Forrester’s Predictions 2025 report for banking, this time focusing on the challenges and opportunities in achieving operational efficiency. Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter continue their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, exploring how emerging technologies lik...

Episode 30 of Banking Reinvented is the first in a three-part series exploring Forrester’s Predictions 2025 report for banking. In this episode, host Tim Rutten is joined by Backbase Founder and CEO Jouk Pleiter, as well as guest speaker Huard Smith, Principal Analyst at Forrester. Together, they discuss one of Forrester’s predictions for 2025: the continuing decline of banking customer experience...

Episode 29 of Banking Reinvented takes a closer look at how generative AI and agentic architectures are not just tools for efficiency but essential drivers for rethinking operations and enabling innovation in banking. Tim Rutten welcomes Kathleen Woodard, who leads Microsoft’s industry advisory team for banking in the Americas. They discuss AI’s role in streamlining workflows, improving operationa...

Episode 28 of Banking Reinvented shares 6 trends that will impact the banking landscape in 2025 — and beyond. In this episode, host Tim Rutten is once again joined by Backbase Founder and CEO, Jouk Pleiter. Together, they discuss the company’s top 6 predictions for banking in 2025, including everything from the rise of AI-driven recommendation engines to the global expansion of open finance and th...

Episode 27 of Banking Reinvented explores how WSECU, a US-based credit union, is delivering more personalized member experiences by adopting a digital-plus approach. In this episode, host Tim Rutten sits down with Ryan Brooks, Chief Digital Officer at WSECU, to discuss how the credit union balances human and digital services to meet evolving member expectations – with the help of Backbase’s Engage...

Episode 26 of Banking Reinvented explores the evolving landscape of private banking and wealth management, focusing on how financial institutions can address shifting customer expectations. In this episode, host Tim Rutten sits down with Lennart Asshoff, Product Director of Wealth at Backbase, to discuss how private banks and wealth managers can complement traditional, relationship manager-driven...

Episode 25 of Banking Reinvented explores how agentic AI is reshaping the banking industry, enabling banks to create personalized customer experiences and optimize their operations. In this episode, host Tim Rutten is joined once again by Chris Shayan, Head of AI at Backbase, to explore the potential agentic AI has for the banking industry. Together, they discuss ways that banks can benefit from t...

Episode 24 of Banking Reinvented tackles one of the industry’s most critical and costly challenges: integrations. In this episode, host Tim Rutten and Backbase CEO Jouk Pleiter explore the pitfalls of legacy systems, the rise of vertically integrated platforms, and how solutions like Backbase’s Grand Central are helping banks industrialize their integrations to accelerate time to value. Tune in to...

Episode 23 of Banking Reinvented takes a deep dive into the concept of engagement banking and how it can help financial institutions escape the “legacy trap” posed by outdated systems. In this episode, host Tim Rutten is joined by Backbase CEO Jouk Pleiter to explore the inefficiencies in traditional banking. In particular, they emphasize the importance of modernizing the engagement layer, which d...

Episode 22 of Banking Reinvented shares another live panel session from ENGAGE Amsterdam, focusing on how traditional banks can tackle rising competition from digital-native challengers. Hosted by Tim Rutten, the panel features Matt Williamson (Endava), Dola Fashola (PwC), Fabiano Rocha Loures (Feedzai), and Peter-Jan Van De Venn (Hexaware). Their discussion covers everything from adopting cutting...

Episode 21 of Banking Reinvented focuses on the strategies banks can adopt to grow revenue, particularly by optimizing customer relationships through personalization and AI. Host Tim Rutten is once again joined by Thomas Fuss, CTO at Backbase, to discuss the challenges in the traditional banking model, where the focus often stops at customer acquisition. They explore the concept of customer lifecy...

Episode 20 of Banking Reinvented explores the evolution of customer servicing in banking, with a key focus on how to balance self-service solutions with personalized human interactions. In this episode, host Tim Rutten is joined by returning guest Karan Oberoi, Chief Product Officer at Backbase, to discuss the challenges banks face in modernizing their service models. They cover everything from ou...

Episode 19 of ‘Banking Reinvented’ is a live panel session from the ENGAGE Amsterdam 2024 event that gives insights into how to scale customer-centric banking. This time around, acting host Barry de Leeuw is joined by Karan Oberoi, Chief Product Officer at Backbase, to explore the challenges and opportunities in building long-term customer loyalty through a customer-centric approach. Later in the...

Episode 18 of Banking Reinvented is a thought-provoking discussion on the transformative power of AI in the banking sector. In this episode, Tim Rutten hosts a live panel session during ENGAGE Amsterdam 2024, joined by Henning Soller, Partner at McKinsey, and Marcus Martinez, Industry Advisor at Microsoft. Together, they discuss the current state of AI adoption and how it’s reshaping the banking i...

Episode 17 of Banking Reinvented takes a deep dive into the current and future state of business banking, focusing on how banks can better serve businesses of all sizes. In this episode, host Tim Rutten is joined by Jarno van Hurne, VP of Business Banking at Backbase. The conversation centers on the challenges business banks face, from competition from neobanks and fintechs, cost to serve, technol...

Episode 16 of the ‘Banking Reinvented’ podcast explores how the Banking Industry Architecture Network (BIAN) is transforming the future of banking with a standardized framework to modernize IT infrastructures. Host Tim Rutten welcomes Hans Tesselaar, Executive Director at BIAN, and Roland Booijen, GM of Ecosystems at Backbase. They explore how BIAN is driving innovation through industry-wide colla...

In episode 15 of the ‘Banking Reinvented’ podcast, the conversation moves beyond the AI hype to highlight its transformative impact on the banking industry. Tim Rutten is once again joined by Backbase CTO Thomas Fuss to explore the current AI landscape and its real-world applications. They discuss AI’s ability to drive efficiency in banking operations, especially in customer service, risk manageme...

Episode 14 of the ‘Banking Reinvented’ podcast provides valuable insights into the evolving role of data as it continues to shape the future of banking. This time, host Tim Rutten is joined by Thomas Fuss, CTO of Backbase, to talk about how data is essential for banks as they shift from transactional institutions to delivering personalized and proactive services. Discover the key challenges banks...

Episode 13 of ‘Banking Reinvented’ explores how banks can achieve sustainable growth by using an anchor platform. Once again, Tim Rutten is joined by Backbase Founder/CEO Jouk Pleiter, and together they discuss the key decisions leadership teams face when simplifying IT and modernizing customer journeys for growth. They emphasize the need for a unified platform to increase efficiency and improve t...

Episode 12 of Banking Reinvented explores a key dilemma that many financial institutions are facing: choosing between buying ready-made technology solutions or building bespoke systems in-house. Together, Tim Rutten and Backbase CEO Jouk Pleiter discuss the evolution of this decision from an "either/or" choice to a more integrated "buy-plus-build" strategy. They highlight how organizations can use...

Episode 11 of ‘Banking Reinvented’ offers insights into the critical role that polyglot architecture plays in modernizing your banking systems. This time, Tim Rutten is joined by Marco Santarelli, VP of Channels at Backbase, to discuss the complexities of a modern banking architecture, the importance of choosing the right technology, and the risks of fragmented systems. Tune in to explore how your...

Episode 10 of the Banking Reinvented podcast highlights one of the most critical and complex issues in banking today: integrations. Tim Rutten welcomes a new guest, Roland Booijen, General Manager of Ecosystems at Backbase. Together, they discuss how financial institutions can optimize their digital operations by addressing the challenges of integrating various banking systems and fintech solution...

Episode 9 of the ‘Banking Reinvented’ podcast covers how your bank can improve customer acquisition, activation, engagement, and retention to build stronger, more profitable relationships. Together, Tim Rutten and Karan Oberoi discuss strategies for driving top-line growth, plus best practices to help you get there. They also explain how you can initiate the organizational change that will contrib...