Banking Reinvented

Recorded live at Backbase ENGAGE Americas, Episode 58 of Banking Reinvented shares a panel discussion about the growth opportunity of commercial banking, featuring insights from some of North America’s top digital leaders. In this episode, moderator Arun Ramamoorthy is joined by Christine Martin (EverBank), Jessika Wood (Fifth Third Bank), and Shannon Lambert-Habermehl (BOK Financial) for an in-de...

Episode 57 of Banking Reinvented explores how MyState Bank is building sustainable, customer-centric growth through progressive modernization and cultural discipline. Host Tim Rutten is joined by Brett Morgan, CEO and Managing Director of MyState Bank, who shares firsthand insights into scaling a regional bank into a national player. The conversation covers MyState’s ambitious strategy to grow bey...

Episode 56 of Banking Reinvented covers how financial institutions across Asia are addressing the urgent need to become future-ready, fast. Host Tim Rutten is joined by Ravi Kittane, Partner, Financial Services at EY in Malaysia, who shares boardroom-level insights into why digital transformations fail — and how banks can succeed with a disciplined, modular approach. Together with perspectives fro...

Recorded live at Backbase ENGAGE Americas, Episode 55 of Banking Reinvented is a panel discussion about overcoming AI implementation hurdles and seizing the massive opportunity that this cutting-edge tech presents. In this episode, host Tim Rutten sits down with Brian Shniderman (Accenture), Kathleen Woodard (Microsoft), and Larry Lerner (McKinsey) to explore real-world AI applications, from intel...

Recorded at Backbase ENGAGE Americas, Episode 54 of Banking Reinvented delves into the complex landscape of digital transformation, particularly the increasingly important role of artificial intelligence (AI). In this episode, host Tim Rutten welcomes special guest Alicia Stone, Senior Vice President and IT Director at KeyBank. The two discuss the challenges of transforming traditional financial i...

Recorded at Backbase ENGAGE Americas, episode 53 of Banking Reinvented explores University Federal Credit Union’s (UFCU) member-centric approach to digital transformation and innovation. In this episode, host Tim Rutten is joined by special guest Sumeet Grover, EVP, Chief Strategic Growth & Digital Officer at UFCU. Together, they chat about the importance of exceeding member expectations at ev...

Recorded at Backbase ENGAGE Americas, episode 52 of Banking Reinvented is a deep dive into the rapidly changing commercial banking landscape — and how EverBank is adapting alongside it. In this episode, host Tim Rutten is joined by two special guests: EverBank’s Christine Martin (Head of Treasury Management) and Vincent Ford (SVP, Digital Platform Manager). Together, they chat about how modern ban...

Recorded at Backbase ENGAGE Americas, Episode 51 of Banking Reinvented explores the massive opportunities that AI is presenting the banking industry — and the importance of acting now. In this episode, host Tim Rutten is joined by special guest Brian Shniderman, Senior Managing Director at Accenture and Head of Accenture’s North American Payments Practice. Together, they dissect the various stages...

Episode 50 of Banking Reinvented covers how your financial institution can super-charge its software development lifecycle (SDLC) with a hyper-effective new partner: agentic AI. This time around, host Tim Rutten is joined by Luca Mastrini, Global Vice President of Engineering Services at Backbase, for a conversation about the major developments in the banking SDLC over the last decade and the mass...

Episode 49 of Banking Reinvented explores how Backbase is going all-in on AI — and why banks across the world need to do the same. In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter for a discussion about the recent launch of the AI-powered Banking Platform. Together, they dissect the reasoning behind the strategic pivot, including details about wide-r...

Episode 48 of Banking Reinvented explores the potential of business process orchestration — the strategic coordination of multiple automated processes — including opportunities, blockers, and first steps. This time around, host Tim Rutten is joined by Robert Soetens, Vice President of Product at Backbase. Together, they distinguish between business process orchestration and more straightforward pr...

Episode 47 of Banking Reinvented is packed with insights about the past, present, and future of banking in Mexico, straight from one of Latin America’s top industry thought leaders. This time around, host Tim Rutten welcomes special guest Francisco Martha, General Director of Digital Business Development at Grupo Financiero Banorte. Together, they discuss the evolution of Mexican digital banking o...

Episode 46 of “Banking Reinvented” dives into the evolving world of wealth management, where new client demands, shifting market dynamics, and tech-native competitors are redefining the rules of engagement. In this episode, host Tim Rutten is joined by special guest Sjors van der Zee, Partner at Bain & Company, to explore how wealth managers can stay relevant in a world where digital-first pla...

Episode 45 of Banking Reinvented is all about the real challenges that financial institutions face during their API modernization journeys — as well as the best path forward. This time around, host Tim Rutten is joined by Deepak Pandey, Backbase’s Vice President of Technology, for a tech deep-dive that covers everything from key factors that block developer agility to harnessing the potential of A...

Episode 44 of “Banking Reinvented” explores the growing global trend of mergers and acquisitions (M&As) — including strategies for navigating challenges and ensuring successful execution. In this episode, host Tim Rutten is joined again by Backbase’s Mayur Vichare, VP Value Consulting & GTM Lead. They discuss the current M&A landscape, analyzing common pitfalls related to growth and in...

Episode 43 of “Banking Reinvented” is all about tapping into “growth mode,” a hot topic in the industry and one that will become increasingly important in the years to come. In this episode, host Tim Rutten is once again joined by Backbase Founder & CEO Jouk Pleiter as they sit down to discuss strategies for efficient growth that’s not tied to costly customer acquisition. Together, they explor...

Episode 42 of “Banking Reinvented” concludes the two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand. This time around, Jim rejoins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter as they dive deeper into key strategies for managing c...

Episode 41 of “Banking Reinvented” kicks off a two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand. Jim joins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter for a discussion about the state of banking in the US — including tips for o...

Episode 40 of Banking Reinvented examines the importance of the human touch in banking — and how financial institutions can complement it with cutting-edge technology. In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO, Jouk Pleiter, as well as Dan Dagg, Chief Operating Officer at Arbuthnot Latham. Together, they discuss supercharging relationship managers with AI...

Episode 39 of Banking Reinvented, recorded live at ENGAGE Dubai, brings together the women shaping the future of fintech across the Middle East, Africa, and beyond — sharing their insights on how inclusivity, resilience, and leadership can redefine the industry. In this episode, panel host Heidi Custers (Backbase) sits down with inspiring banking leaders Likeleli Monyamane (Standard Bank Group), G...

Episode 38 of “Banking Reinvented” explores how building societies in the United Kingdom are staying competitive by blending traditional approaches with cutting-edge digital tech. In this episode, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by Simon Broadley, Chief Commercial Officer at Furness Building Society. Together, they explore how building societies can innovate...

Episode 37 of “Banking Reinvented,” which was recorded live at ENGAGE Dubai, explores how neobanks are challenging traditional institutions with agile, customer-centric models — as well as how banks can fight back. In this episode, panel host Ali Nanji is joined by some of the top minds in Middle Eastern and African banking: Dr. Ahmed Darwish Elsayed (Bank Al Bilad), Abdullah Alwabel (BSF), Sherif...

Episode 36 of Banking Reinvented, which was recorded live at ENGAGE Dubai 2024, explores how financial institutions in the Middle East, Africa, and beyond are navigating the unique challenges of AI adoption. Host Tim Rutten is joined by Backbase’s Thomas Fuss, Henning Soller from McKinsey & Company, and Yasar Yilmaz from Microsoft. Together, they discuss everything from Agentic AI to future pr...

Artificial intelligence (AI) is expected to bring billions of dollars of value to the banking industry — yet while many banks are running experiments, few have successfully put them into practice. In this episode of Banking Reinvented , host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by special guest Henning Soller, Partner at McKinsey & Company. Together, they examine k...

Episode 34 of Banking Reinvented explores the changing landscape of retail banking and how banks can secure long-term profitability. Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter are joined by special guest Max Flötotto, Senior Partner at McKinsey & Company, who is co-leading the firm's Retail and SME Banking work globally. Together, they examine the current state of retail banking, di...