B Excellent

In this episode, Jack Simpson, president of the Ballad Health Foundation, joins Josh and Aaron to discuss the work of the Foundation, his path into philanthropy, how the Foundation’s mission connects with B Excellent, and his vision for the future.

In this episode, Josh and Aaron welcome back two very special guests - Eric Deaton, our Chief Operating Officer, and Dr. Clay Runnels, our Chief Physician Executive. Eric and Dr. Runnels were the first guests on the podcast and they return to discuss the impact that B Excellent has had on our organization since launch and where the program is headed in the future.

In the latest episode, Josh and Aaron travel to Johnson City Medical Center for a discussion with the facility's new Chief Nursing Officer, Adnan Brka. In this episode, Adnan shares his remarkable journey - from moving to the region from Bosnia without speaking English to building a successful career in healthcare leadership. Along the way, he reflects on the challenges he faced, the lessons h...

Aaron travels to Marion, Virginia to talk with physical therapist  Lindsey King , a recent recipient of the prestigious Scott and Nikki Niswonger Servant’s Heart Award . Lindsey shares what inspired her to pursue physical therapy, why she values a career focused on helping others improve their quality of life, and how her faith and commitment to service keep her centered in her work. Her story is...

To launch our 2026 season, Josh and Aaron sit down with Niswonger Children’s Network CEO Chris Jett. Chris shares his career journey leading up to Ballad Health, why the Niswonger Children’s Network is vital to our region, updates on renovations to Niswonger Children’s Hospital, and the leadership lessons he has learned.

This episode is a festive B Excellent Podcast Holiday Special! In this episode, the podcast crew - Josh, Aaron, Taylor, Tucker, and Toby - reflect on the origins of the show and revisit some of their favorite interviews, moments, and pieces of advice from across the year. It’s a great listen if you’re looking for inspiration, a few laughs, and some meaningful reminders during this season of reflec...

Aaron and Josh traveled to Johnson City Medical Center to sit down with JCMC’s new CEO,  Rebecca Beck . In their conversation, Rebecca talks about her career journey, her enthusiasm for leading the Johnson City team, and how she and her teams at HVMC and IPCH have incorporated B Excellent principles into their daily workflow. It’s an inspiring episode filled with practical insights and valuable le...

Josh sits down with Dr. Matthew Loos , Chief Academic Officer, and Dr. Quincy Byrdsong , Vice President of Research Operations, from Ballad Health’s Research and Academics department. Together, they explore how research and academics support innovation and continuous learning across our organization, helping lay the foundation for our B Excellent journey. You’ll also hear about their personal care...

In the latest episode of the  B Excellent Podcast , Josh and Aaron visit Lee County Community Hospital to talk with Paulina Thompson, RN, and nurse manager Savanah Bowen, RN, about the hospital’s remarkable journey since reopening. Paulina and Savanah share how their team has maintained high performance metrics by focusing on quality over quantity and fostering a culture of accountability and care...

 Josh and Aaron sit down with Debbie Dover, Ballad Health’s Senior Vice President of Talent Engagement and Chief Human Resources Officer. Debbie shares insights from her career journey, the lessons that have shaped her leadership, and why stepping outside of your comfort zone is essential for growth. She also offers a behind-the-scenes look at how B Excellent is helping transform the culture at Ba...

Sheri Phillips, Multi-facility Director of Patient Experience, joins the show to share how she brings the B Excellent mindset into interactions patient and families. She also talks about leading through difficult conversations and staying focused on purpose and compassion.

Josh and Aaron visit Norton Community Hospital to sit down with  Jeremy Carlson, Chief Nursing Officer for Ballad Health’s Wise, Dickenson, and Lee County hospitals . Jeremy shares how he champions the B Excellent culture by helping his teams put its lessons into practical action every day. The conversation explores Jeremy’s journey into healthcare and how his own time as a patient deepened his co...

Dr. Lisa Smithgall, Ballad Health’s chief nursing executive, joins Josh and Aaron to share how B Excellent came to life, the impact it’s already having on care and collaboration, and her personal “why” for choosing a career in healthcare.

B Excellent champions  Regina Robinson , System Director of Quality, Performance Improvement & Regulatory Affairs, and  Melissa Williams , Nurse Manager at Indian Path Medical Center, join Josh and Aaron to share their inspiring journeys into healthcare, reflect on how the B Excellent initiative is helping to shape their leadership approach and spark meaningful change within their roles, and h...

Josh and Aaron visit  Franklin Woods Community Hospital  to talk with  Kim Jessee , nurse manager for the ICU/PCU. Kim shares her inspiring healthcare journey and discusses how she and her team have embraced the principles of B Excellent - long before the program officially launched. The conversation also explores how  bedside shift reports  play a critical role in our goal of becoming a  High Rel...

Dr. Preetham Talari (Vice President, Clinical Transformation & Outcomes Optimization) and Tom Tull (Vice President, Chief Experience Officer) join hosts Josh Smith and Aaron Rice to discuss Ballad Health’s goal to become a High Reliability Organization (HRO) and how it aligns with our B Excellent journey. Don’t miss their insight into how HRO principles connect with leadership, patient care, a...

Join us for the inaugural episode of the B Excellent podcast, where we dive deep into Ballad Health's transformative journey. Our special guests, Dr. Clay Runnels, Chief Physician Executive, and Eric Deaton, Chief Operating Officer, share insights on the B Excellent initiative and its impact on Ballad Health's associates. We're also thrilled to welcome Jennifer Harrah, who will share h...