AXSChat Podcast

A power wheelchair user reaches the gangway on a dream cruise, looks down, and realises there is no safe way off the ship. Everyone cares. Nobody knows what to do. That single moment captures the real accessibility crisis: not a shortage of good intentions, but a shortage of systems that make accessible service repeatable, calm, and consistent.  We sit down with Gavin Lee, founder of WelcoMe, and...

93% of disabled delegates facing barriers at events should be a wake-up call, not a footnote. We sit down with Catherine Grinyer, (Attendable), Shani Dhanda (accessibility consultant and broadcaster), and Orla Pearson (My ClearText and Access Loop) to get honest about why event accessibility is still so inconsistent and what it takes to fix it without hand-waving. We dig into the thinking behind T...

Accessibility at work is easy to talk about and hard to deliver, especially when your “office” includes fulfillment centers, delivery stations, corporate teams, and cutting-edge tech roles spread across the globe. We sit down with Megan Smith, Global Accommodations and People Accessibility Lead within Amazonian Experiences and Technology, to unpack what it really takes to run accommodations and wo...

One sentence can flip an interview from warm to frozen: “I should tell you I’m visually impaired.” That moment sits at the heart of our conversation with Steve Tyler, Director of Assistive Tech and Transformation at Leonard Cheshire, and Jasmin Ambiong, a blind Filipina disability inclusion and accessibility advocate and Billion Strong ambassador joining us from Wellington, New Zealand. We get spe...

A theme park where wheelchair users do not get parked in the front row, where sensory needs shape the design, and where “accessible” is not a single modified option, it is the whole experience. We sit down with Sharon Newhardt, inclusion strategist at Morgan’s Wonderland and Morgan’s Inclusion Institute, to unpack what ultra-accessible really looks like when you build a destination from the ground...

A horse does not show up with preconceptions about disability, status, or what you can do. It meets you as you are, responds to your body and energy, and somehow makes space for confidence to grow. That simple idea becomes powerful when you hear how Riding for the Disabled Association (RDA) turns it into real support for thousands of people across the UK.  We sit down with Michael Bishop, CEO of R...

AI is changing work faster than most humans can comfortably process, and that speed is colliding with already exhausted nervous systems. We sit down with Marie-Hélène Pelletier (MH), a leadership psychologist, executive coach and author of The Resilience Plan, to unpack what resilience really means when the pressure is constant and the stakes feel personal. The big shift: resilience is not a trait...

A museum can hold 30 million objects and still feel inaccessible if the experience depends on sight alone. We sit down with Tina Schneider from the Natural History Museum in Berlin to hear how her team is pushing beyond digitisation and into real world inclusion by turning digital specimens into tactile, responsive learning tools. Tina shares the moment that changed her priorities: a visitor tells...

“We have no employees using drugs or alcohol.” Georges Petitjean has heard versions of that line for years, even while treating people who are quietly disappearing into detox, struggling in silence, or terrified their employer will find out. The problem isn’t that workplace addiction is rare. The problem is that stigma makes it easy to deny, hard to disclose, and expensive to ignore. We’re joined...

The scariest part of AI isn’t the sci-fi stuff, it’s how fast it can change the tools people already rely on to live and communicate. We sit down with Dr Julie Eshleman, a postdoctoral researcher working across Georgia Tech and Georgia State, to connect the dots between AI-powered assistive technology, Medicaid waiver systems, and the policies that will decide what comes next for disabled people a...

If we can name every brand that gets accessibility wrong, why do so many disabled people still avoid working for disability organisations? That question drives our conversation with Deborah Ruh about Billion Strong’s new Disability Power Index, a “mirror” built to measure how well disability organisations actually walk the talk on accessibility, inclusion, and representation. We unpack what makes...

Movies have taught us what disability is supposed to look like for more than a century and too often the answer is a tired binary: tragedy or inspiration. We sit down with Isaac Zablocki, co-founder and CEO of ReelAbilities, and Lawrence Carter-Long, director of engagement, to talk about how their disability film festival is pushing for something better: authentic disability representation with nu...

A dance class can be a mirror or a wall, and too many families know what it feels like to be shut out. We sit down with filmmaker and former dancer Dan Watt to unpack how his Emmy-winning documentary Everybody Dance came to life, why he searched for months to find the right inclusive ballet school, and what “access” looks like when it’s built into the culture instead of bolted on at the end.  Dan...

A hearing aid can be top-tier technology and still fail the moment it meets a shaky hand. We sit down with Jeff Szmanda, president of Each Ear LLC and a long-time hearing aid user advocate, to talk about the overlooked problem that derails success for millions of people: simply getting a receiver in canal (RIC) hearing aid speaker into the ear comfortably, consistently, and safely. When insertion...

If AI is rewriting the rules of work and the web, who makes sure accessibility isn’t left behind? We sit down with  Rylin Rodgers, Director of Disability Policy at Microsoft, to chart where policy, product, and lived experience meet—and how that intersection can unlock rights, innovation, and real productivity gains for everyone. We start with three pillars that guide Microsoft’s approach: shaping...

What if a simple webcam could unlock your computer and games without touching a mouse? We sit down with SensePilot co-founder Mike Hazlewood to unpack how head tracking and facial gestures become fast, precise inputs for everyday work and high-stakes play. Built for Windows and running entirely on-device, SensePilot keeps latency low, privacy intact, and enterprise approvals realistic—no cloud upl...

Want AI that works the first time instead of the tenth? We sit down with Andreas Schachl, co-founder of Responsible Annotation Services, to unpack the quiet truth behind reliable models: ethical, high-quality training data produced by people who take clarity and precision seriously. Andreas shares how a single internship sparked a company built around neurodivergent talent, turning data labeling f...

What does it take to make inclusion real for 420,000 people across 55 countries? We sit down with Karine Vasselin, Group Head of Inclusive Futures at Capgemini, to unpack a pragmatic playbook that turns diversity into business value and culture into daily practice. Karine shares how a simple shift in language—“inclusive futures for all”—opened the door for everyone to see themselves in the work, f...

What if accessibility wasn’t a checkpoint but a capability baked into every release? We sit down with Shlomit Shteyer, a technical program leader at Salesforce, to explore how large organizations make accessibility real, measurable, and scalable without slowing product velocity. Her journey from shipping features at Twitter to building accessibility programs offers a candid look at turning strateg...

A single UX critique and one candid email from a blind traveler set off a chain reaction inside Skyscanner: a grassroots movement, a formal program, and a culture that treats accessibility as core product quality. We sit down with Heather Hepburn—Head of Accessibility at Skyscanner and co-founder of the Champions of Accessibility Network—to unpack how real user stories, practical structure, and co...

AI can empower without overstepping, but only if we design with people, not for them. We sit down with Christopher Patnoe, Head of Disability Innovation for Google EMEA, to unpack what’s working inside Google’s Accessibility Discovery Centers and why cross-company collaboration is speeding up inclusive tech. From hands-on demos that reframe complex info for neurodivergent thinkers to camera featur...

Maps shouldn’t say “graphic, clickable, blank” when what we really need is orientation. We sit down with Brandon Biggs, CEO of XR Navigation, to unpack why traditional map interfaces exclude blind, low-vision, and neurodiverse users—and how cross-sensory design transforms static visuals into reliable spatial understanding. Brandon makes a clear case that maps are not just about mobility; they’re a...

What if the label you avoided for decades is the one that finally makes your life make sense? We sit down with researcher and entrepreneur Regina Casteleijn-Osorno to unpack why so many women learn they’re neurodivergent only in adulthood, how misdiagnosis during adolescence and menopause delays care, and what happens when that long-overdue clarity meets the realities of work and caregiving. Regin...

What happens when AI accelerates faster than our ability to question it—and our workplaces grow more diverse just as support for inclusion wavers? We sat down with Professor of Practice Gisele Marcus from Olin Business School to unpack the crossroads of AI ethics, DEI, and the core human skill that ties them together: critical thinking. Gisele takes us inside her course, Leading Across Differences...

A fall from a tree, a 42-day coma, and seven years of recovery could have ended a future. For Abdus Sattar Dulal, it sparked one. We sit down with the world president of Disabled Peoples’ International to trace a path from a village in Bangladesh to the halls shaping global disability policy, and we ask what it takes to turn rights on paper into access in real life. Dulal recounts building communi...