Automotive Integrity Podcast

The numbers don’t lie—and they don’t look good for the automotive industry. Brandon and Austin break down data comparing auto techs to other trades and discuss why technicians are often paid less despite increasing complexity. We cover:  The growing gap between trades   Why automotive has no defined career ladder   How that impacts technician retention   Why labor rates don’t always match skill le...

In this episode, we talk about times customers were not fully honest, times communication was unclear, and situations where nobody was trying to cause problems but things still went wrong. We discuss: Stories of deceptive customer behavior shops sometimes deal with  How estimate misunderstandings happen more easily than people realize  Why clear communication matters before, during, and after repa...

Flat rate vs hourly—it's one of the most argued topics in the automotive industry. In this episode, we dig into why technician pay is such a difficult problem to solve and why there’s no one-size-fits-all answer. We discuss:  Why flat rate can reward efficiency—but also create frustration   Why hourly pay can feel stable—but sometimes lack motivation   The unintended consequences of both syst...

There’s a side of the automotive industry that rarely gets talked about — the honest, feel-good moments that happen every day. In this episode, Austin and I share real stories from our shop and others that show what integrity actually looks like in action. From diagnosing vehicles correctly the first time, to helping customers without charging for the small stuff, these are the moments that build...

In this episode of the Automotive Integrity Podcast , we talk about one of the biggest questions vehicle owners have: How do you know if a repair shop is trustworthy? Austin and I break down what separates a professional, ethical repair shop from one that relies on pressure, confusion, or poor practices. We discuss: Why proper diagnostics matter and why guessing at repairs costs customers money Wh...

There are thousands of automotive professionals across this country who operate with honesty, transparency, and real care for their customers. They just don’t always get the spotlight. In this first episode of the Automotive Integrity Podcast, we introduce ourselves, share our background in the automotive industry, and explain why we believe integrity deserves to be recognized, supported, and elev...