Asaph Advisors Podcast

In this episode, Alpesh Patel and I are joined by Justin Chappell.  Justin has extensive experience in Customer Success - as a company founder, consultant, and organization leader. Our discussion centered on Justin's approach to accelerating customer time to value. Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive. Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.   In this session, we delve into four (4) key...

In this episode, we are joined by Jens Harder, Senior Directior of Professional Services EMEA for Sitecore. Over the course of our podcast seasons, we've discussed Services as a Product (SaaP(TM)) with a number of PS execs. In this session, we delve into Jens' push for Annual Recurring Revenue (ARR) Services; ultimately creating greater predictability for both revenue and billable utiliz...

In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part three (3) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities. Part 1 focused on The VISION. Part 2, we disc The IMPLEMENTATION. In this episode, Part...

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS). Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems. In today's discussion we'll explore...

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS). Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems. In today's discussion we'll explore...

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS). Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems. In today's discussion we'll explore...

In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities. Part 1 focused on The VISION. In this episodes, Part 2, we disc The IMPLEMENTATION. In Pa...

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS). Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems. In today's discussion we'll explore...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS org In today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at Analytics 8.  Kevin has written about the implications of different contract structures on PS delivery and PS practitioners. In this discussion, we explore Kevin&...

Listen in as Alpesh Patel shares his thoughts on Customer Success (CS) and the role CS should play in the Post Sales / Post Go-Live Customer Journey. Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

In this episode, Rejo Mathew, VP of Professional Services @ RiverMeadow, joins us to discuss putting Services as a Product (SaaP™) into practice. When services organizations reply within an hour with a proposal, clients are 58% more likely to buy. Learn how Rejo and his team have put SaaP™ into practice – and can turn-around a: Quote in 5 minutes Proposal in 10 minutes Contract in 1 hour     Asaph...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP. Over the course of 9 episodes, Hauckenberry and Sloan discuss: - 3.1   The "What & Why" of Services as a Product (SaaP(TM)) - 3.2  The Sales & Services Relationship (and how SaaP helps) - 3.3  Accelerating the Sales Proces - 3.4  Increasing Customer Confidence with SaaP - 3.5...

In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to start a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deciding what and how to monetize their activities. Part 1 focuses on The VISION. In subsequent episodes, Matt will join us to discuss both:  IMPLEMENTATIO...

In this episode, we explore a number of topics aimed at both the:  1) Experienced and 2) Newly Minted Consulting & Professional Services (C&PS) professional. Tara Bartels , of Dataprise , shares her perspectives on: 1) Leveraging industry standard frameworks to attack a problem 2) Driving to Managed Outcomes (not just managed work) 3) Building and honing Communication Skills to make your p...

In this episode, Martin Roxby of Nous Management Training joins Mark Sloan to discuss how Consulting & Professional Services organizations can foster a culture of mentorship and stewadship in today's remote consulting work envirohment. #Stewardship #Mentorship #ProfessionalServicesOptimization #Consulting Optimization Asaph Advisors Podcast - Optimizing Consulting & Professional Servi...

In this episode, Charles Rattray joins Mark Sloan to discuss how to build a "Crawl / Walk / Run" approach to selling services to customers to accelerate the customer journey. #ServicesSales #TimeToValue #ScopeManagement Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance