Applied Intelligence

In this episode of Applied Intelligence, host Keith Richman sits down with Moritz Sudhof, Co-founder and CEO of Bigspin AI, to uncover the hidden realities of enterprise AI adoption. Moritz introduces the concept of "invisible failures"—when AI errors go completely undetected by users and dashboards—and explains the rising phenomenon of "tokenflation," where AI tokens yield less raw work output ov...

As AI tools like Claude and Codex democratize software development, writing code has never been easier—but deploying reliable code has never been harder. In this episode of Applied Intelligence, host Keith Richman sits down with Pramin Pradeep, founder of Botgage, to explore the hidden dangers of AI-generated "shadow code" and why traditional QA frameworks are breaking under the pressure of hourly...

In this episode of Applied Intelligence, host Keith Richman talks with Joe Mayberry, Head of AI at SailPoint, about navigating the shift from simple conversational models to the "agentic era." Joe explains why we haven't hit the true AI Industrial Revolution yet and how businesses can practically prepare for a future workforce of autonomous AI coworkers. They dive into the critical need for "agent...

In this episode of Applied Intelligence, Keith Richman sits down with Graphite founder Marcos Ciarrocchi to explore the massive shift from traditional SEO to AI-driven Answer Engine Optimization (AEO). Marcos explains how Large Language Models (LLMs) and AI agents are changing the way users search, and what this means for both publishers and brands. Learn actionable strategies to optimize your bra...

In this episode of Applied Intelligence, Keith Richman sits down with Praveen Murugesan, VP of Engineering at Samsara, to explore how AI is transforming physical world operations. Praveen reveals how Samsara leverages massive IoT sensor data to solve complex real-world problems—from catching fleet fuel theft to building smart commercial navigation that dynamically reroutes drivers based on dashcam...

Keith Richman sits down with Hamel Husain, machine learning engineer and founder of Parlance Labs, to demystify AI evaluations (evals). Hamel breaks down why generic AI testing metrics fall short and how businesses can actually measure, debug, and improve their AI applications in the real world. They explore the pitfalls of simply slapping a chatbot on an existing product, the importance of iterat...

Sergio Furio, CEO of Creditas, joins Keith Richman to discuss how AI is fundamentally transforming his Brazilian fintech company. In this episode of Applied Intelligence, Sergio reveals how transitioning from traditional apps to 24/7 AI conversational agents is revolutionizing the customer experience and loan underwriting. He details how Creditas automated 85 complex legal risk assessments for col...

Keith Richman sits down with Jeff McMillan, former Head of AI at Morgan Stanley, to unpack the realities of deploying enterprise AI. Jeff shares his journey of partnering with OpenAI in early 2022 and breaks down his six-layer framework for scaling AI effectively—emphasizing why models alone aren't enough. They explore the critical importance of data quality, governance, and the emerging "agentic...

Is AI actually helping students learn? In this episode of Applied Intelligence, host Keith Richman sits down with Jason Robinovitz, an education business leader and micro-school founder, to discuss the real-world impact of AI in education. Jason shares why his school prioritizes human connection over screens, how he practically integrates tools like ChatGPT and Claude to empower teachers, and why...

Brendan Falk joins Keith to dismantle the hype around enterprise AI. While AI can generate software instantly, Falk explains why legacy integrations and edge cases make real-world deployment a massive challenge. He shares his proven framework for prioritizing AI initiatives based on business value versus technical feasibility and offers actionable strategies for upskilling teams. Whether you are e...

Numan CEO Sokratis Papafloratos joins Keith to discuss the delicate balance of deploying AI in a highly regulated healthcare environment. Sokratis shares his unique perspective, having studied neural networks 25 years ago before building a digital health platform that has served 800,000 patients. They dive into why Numan uses a hybrid AI-human model for behavioral coaching while strictly avoiding...

Voi CEO Fredrik Hjelm joins Keith Richman to reveal how the European micro-mobility giant is transitioning into an AI-native organization. Fredrik breaks down his aggressive "build vs. buy" strategy, explaining how Voi reduced legacy SaaS spend by nearly 40% by replacing software with custom LLM tools. The conversation covers the evolution from basic chatbots to autonomous agents, the reality of "...

Anthony Soohoo, CEO of MoneyGram, joins host Keith Richman to discuss how he is transforming an 80-year-old legacy payments company into an AI-first organization. Anthony shares his practical philosophy on AI adoption: start with a clear problem statement rather than the technology itself, and manually validate workflows before automating them. He explains why enterprise-wide goals must supersede...