American Banker Podcast

Bryce VanDiver and Daniela Hawkins at Capco make the case that offering easy-to-use payment rewards is the way to win the loyalty of digital-only customers.

Doug Clare explains how the organization uses artificial intelligence to spot crime rings and skimmers.

Caitlin Long, member of the Wyoming Blockchain Task Force, explains why the state has enacted 13 blockchain laws and what they mean for fintechs and banks.

American Banker Capitol Hill reporter Neil Haggerty shares how the D.C. community reacted to Mark Zuckerberg's congressional testimony and how they look at the project now.  

Jeff McMillan, who served in South Korea and is now chief analytics and data officer for wealth management at Morgan Stanley, shares some of the challenges he faced in readjusting to civilian life and how he and his company try to help other veterans.

Banks shouldn't let the legal and regulatory hurdles deter them, attorney Felix Shipkevich says.

Futurist Lex Sokolin believes the major tech platforms will keep winning and buying banking products will be like buying generic or branded Aspirin on Amazon.

Adoption of money management instruments offered by banks remains low. One expert explains why.

Andres Wolberg-Stok at Citi and Sam Taussig at Kabbage debate openness, privacy, control, and how much say consumers should have over their banking information.

Melissa Koide, co-founder and CEO of FinRegLab, analyzed loan data from six lenders that use cash-flow data in their underwriting. She shares what she found.

Bank Independent in Alabama was one of the first banks to let customers handle basic tasks through Amazon Alexa and plans to go further with the technology. Its digital chief, Kelly Burdette, shares how and why.

Tina Eide, Amex's senior vice president of global fraud, discusses the card issuer's efforts to strengthen its transaction monitoring.

Sherry Comes, managing director in conversational AI at Deloitte Consulting, says banking in the future will take place through a home, car or phone speaker.

Regulatory efforts to protect consumers from harassment and excessive robocalling are drastically changing how banks and third-parties seek payment from consumers. Attorney Quyen Truong at Stroock & Stroock explains what compliance will look like.

April Rudin, CEO of the Rudin Group, offers advice on tailoring marketing to younger audiences and women.

Banks are right to fear the big tech companies that are eyeing financial services, according to Monish Kumar at Boston Consulting Group, who offers suggestions on how traditional lenders can protect their turf.

Don Cardinal of FDX and Olivier Helleboid of Intuit explain the FDX and OFX standards, how they're turning them into one standard and what that standard will be able to do for banks.

The former head of the Small Business Administration and current Harvard professor says data sharing can be transformational for banks.

Trace Fooshee, senior analyst at Aite Group and former head of fraud strategy at SunTrust, explains fraudsters' latest tactics and the best methods of self-defense.

Pierre Habis, president of PurePoint Financial, explains how the digital bank and small network of paperless branches are meeting consumers' needs.

Authentication by selfie is becoming more popular in financial services, but the technology has become controversial for its potential for bias. Notre Dame professor Kevin Bowyer explains what his studies of this issue have found.

Bruce Van Saun, CEO, shares details of the new digital channels the bank is building for consumers and small-business customers.

Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system.

Lincoln Parks, director of marketing at Heritage Bank, explains the bank's cautious yet forward-thinking approach to its new virtual assistant, and how to avoid social media snafus.

Wells began rolling out its online-bank brand in November. Peggy Mangot, senior vice president and head of Greenhouse development, shares what she's learned so far.