American Banker Podcast

Foundational models like GPT-4, the large language model behind ChatGPT, have hoovered up content from publications like The New York Times and social media sites like Reddit and OpenAI, and it faces several lawsuits because of this . John Thompson, global head of artificial intelligence at EY and author of the book  Data for All , has set up what is believed to be the largest private, secure gene...

Proof of identity is critical for many things, including being able to open a bank account, get a job, or obtain health care. Yet proving one's identity is getting harder in a world of frequent data breaches. We asked Mariana Dahan , founder of the World Identity Network and chair of the Universal ID Council, what she thinks will solve this problem.

Custodia Founder and CEO Caitlin Long says the Federal Reserve has rewritten the rules around accessing the government's payments system. The central bank and a federal court judge disagree. Editor's note: This conversation was recorded on April 17. On April 26, Custodia Bank filed a notice of appeal, signaling that it will challenge the district court decision in favor of the Federal Reserve.

Banking as a service is expensive, it takes time and onboarding has to be done carefully, says the founder of Bancorp Bank , who now runs a venture capital firm that invests in fintechs. 

Cloud-based tech giants like Amazon, Google and Uber are changing the economy, and not for the better, asserts Yanis Varoufakis , a former finance minister of Greece and a professor at the University of Athens, who has written a book about the dangers of what he calls the "cloudalists."

Financial technology startups have developed some useful technology for consumers, such as automated savings, says Tescher, who founded the Financial Health Network 20 years ago. But some fintech innovations are more questionable. 

Geraldine Fleming, financial task force manager at United for Wildlife and Jonny Bell, director, EMEA, LexisNexis Risk Solutions explain how banks around the world are helping to catch criminals who illegally mutilate, kill and sell rhinoceroses, elephants, donkeys and other animals.

Eric Siegel , author of the book The AI Playbook, explains what it takes to take traditional and advanced artificial intelligence projects from idea to execution.  

The neobank doubled its membership to five million consumers and hired 200 people last year. Founder and CEO Renaud Laplanche explains how it fared during a time when many fintechs struggled.

Mike Abbott , global banking lead at Accenture, shared some of his predictions and opinions for the year ahead.

The fintech revolution has been more successful at working with banks than at trying to replace them, points out Gene Ludwig, former Comptroller of the Currency, chair of the Ludwig Institute for Shared Economic Prosperity, and co-founder of Canapi Ventures. Those with "must have" products will fare far better in 2024 than those with "nice to have" tools, he says.

It's been a rough year for fintechs and for the venture capital firms that fund them. Venture capital flows into financial technology companies dropped by 36% year over year to $6 billion in the third quarter of 2023. But Amy Nauiokas , founder and CEO of Anthemis Group, is optimistic about 2024.

Over the past year, the national bank regulators' oversight of Silicon Valley Bank, Signature Bank, Silvergate Capital and other banks that failed has been criticized. Reports of a toxic workplace at the FDIC have come to light. And the OCC hired a Deputy Comptroller and overseer of fintech who had easily discoverable falsehoods on his resume. Michele Alt , cofounder and managing director at Klaro...

Penny Lee , president and CEO of the Financial Technology Association and Steve Boms, executive director of FDATA NA, explain what their members like about the proposed regulation and what they would change.

Community banks sometimes feel that they lack the budget and staff to compete with larger banks and fintechs on things like mobile and online banking, virtual assistants and most recently generative AI. Jim Perry, senior strategist at Market Insights , suggests steps they can and should take to stay relevant technology wise.

The case is not really about cryptocurrency but about fraud, points out Seoyoung Kim , department chair and associate professor of finance and business analytics at the Leavey School of Business at Santa Clara University. But regulators and lawmakers are watching and the outcome of the trial will have repercussions throughout finance.

Johnson , chief experience officer at Citizens Financial Group, shares some of her concerns about advanced AI and plans to use it for purposes including contact center support and coding.

Bell, an attorney, founded Ready Life to help reduce the racial wealth and homeownership gaps by showing lenders that credit-score-less consumers have been responsible with their money, based on their daily transactions. Now he and Bernice King, Martin Luther King Jr.'s daughter, are buying a community bank just outside of Salt Lake City.

What are the best options out there for people living on the edge financially who have an emergency expense? The Global Black Economic Forum and the Center for Business and Economic Research recently completed a study called the 2023 Cash Poor Report that dives into this question.

Financial institutions can trade billions of dollars per day and handle sensitive data for millions of customers across the globe, which make them enormously attractive targets for cybercriminals. Their defenses must be top notch and ever evolving to keep up with this threat, but FIs' infrastructures are usually vast and complex, straddling old, legacy mainframes and cutting-edge, cloud-based appl...

Though generative AI has limitations and risks, there is a cost to ignoring it, according to Ryan Favro , a managing principal at Capco.

Immersive technologies and automation are also on the list of technologies that are here, employees want them and companies like banks need to deal with them, says Phil Simon , author of a new book called The Nine: The Tectonic Forces Reshaping the Workplace.

Marisa Calderon , executive director of a nonprofit community development financial institution, explains why the wealth gap persists, for instance systemic bias in the appraisal process, and what lenders could do to reduce it.

Leaders of many of the biggest tech companies recently signed an open letter calling on all AI labs to immediately pause the training of advanced artificial intelligence systems. Seth Dobrin , advisor to the Responsible AI Institute and former chief AI officer at IBM, shares his thoughts on where banks should be careful about using AI.

Dr. Aniket Bera , associate professor at the department of computer science at Purdue University, explains how AI can be used in the financial services industry to detect when a customer is angry or depressed or even when an employee is upset or about to commit fraud.