Altea Insurance
AlteaTalks
Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments. With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea's Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts. Join Will and guests as they get to the heart of the hottest topics affecting the UK's health and social care sectors today. AlteaTalks – where knowledge meets conversation. If you'd like to talk to Will an...
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Altea Insurance
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Podcast website
Latest episode
Jun 11, 2026
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Episodes
S3 E3 How Regulation Is Changing To Meet The Challenges Of Modern Healthcare 11.06.2026 45:00
In this episode, Will Marshall sits down with Melanie Venables from the Professional Standards Authority for a wide-ranging conversation about where health and care regulation is heading next. They talk about the challenge of keeping regulation proportionate in a fast-changing world, from workforce reform and AI to aesthetics licensing and public protection, and why collaboration and flexibility w...
S3 E2 The Discipline of Lifestyle Medicine 23.04.2026 46:46
In this episode, we're joined by Dr Rob Lawson, a leading voice in lifestyle medicine and co-founder of the British Society of Lifestyle Medicine. Drawing on decades of clinical experience, Dr Lawson explores how our environment and everyday habits shape our long-term health. We discuss the drivers behind rising chronic disease, and the growing recognition of the importance of prevention over cu...
S3 E1 Why Specialist Insurance Matters for Talking Therapists 24.02.2026 37:28
In this episode, we sit down with Steve Johnson, the original specialist insurer to the psychological professions, with unrivalled expertise in providing bespoke professional liability insurance solutions to counsellors, psychotherapists and coaches. Drawing on nearly four decades of experience, Steve explores the unique risks facing talking therapies professionals today, highlighting the critical...
S2 E11 The Bias Conversation | What Every Practitioner Needs to Know 23.12.2025 35:59
In this episode, we sit down with researcher and tattoo artist Brooklyn Bond to unpack how unconscious bias shapes every corner of the beauty and aesthetics sector. From appearance-based assumptions to LGBTQ+, neurodiversity, racial, religious, age and disability bias, Brooklyn reveals how snap judgements can influence consultations, impact effective communication and damage client trust. She shar...
S2 E10 From Compliance to Confidence | Using the Good Governance Review to drive quality and patient safety 03.12.2025 35:45
In this episode, we welcome back Josie Winter, Clinical Lead of Advanced Clinical Solutions and creator of the Good Governance Review, the innovative digital tool that helps health and care providers assess their quality, safety, and compliance. Ahead of the Review's exclusive rollout to Altea customers, Josie explains why effective governance focuses on people, culture, and continuous improvement...
S2 E9 From Clinic to Community | The Growing influence of Acupuncture in UK Healthcare 29.10.2025 32:39
In this episode we're joined by Alex Jacobs, CEO of the British Acupuncture Council and a practising acupuncturist. Tune in to learn why these are exciting times for Acupuncture in the UK as it looks to play an increasingly prominent role in delivering efficacious and cost-effective primary care. Alex shares the story behind professional regulation, highlights the enhanced patient safety benefits...
S2 E8 Choice, Control and Community | What Good Social Care Really Looks Like 30.09.2025 59:10
Beyond the care home stereotype lies a sector that's busy transforming lives through innovation and ambition. We are delighted to be joined this month by Professor Vic Rayner OBE, CEO of the National Care Forum, and a leading international authority on the care sector. Tune in for a wide-ranging and fascinating discussion that encompasses fair funding battles, technology's exciting potential, the...
S2 E7: Inside Ireland's Healthcare Revolution | Courts, Cosmetics and Care 22.07.2025 41:47
In this episode, Aislinn O'Shea, Senior Associate at Mason Hayes and Curran gives us the inside track on some of the hottest topics affecting healthcare litigation in Ireland today. She reveals how Ireland's new court practice directions are transforming medical negligence cases, potentially shaving years off resolution times and slashing legal costs. She explores the underground aesthetic indus...
S2 E6: From Botox to AI: Understanding Products Liability in Modern Healthcare 25.06.2025 54:02
Products liability law hits healthcare professionals harder than most realise. Any involvement in the supply of a defective medical device or cosmetic product that causes harm to the recipient risks potential exposure to legal liability, even when the professional has no idea anything is wrong. Leading Products Liability lawyer David Kidman from Simmons & Simmons, joins us this episode to share ke...
S2 E5 Beyond Blame | effective healthcare investigations that drive learning and enhance safety 27.05.2025 42:12
In this episode, Karen Matthews-Shard, Group Clinical Director at global healthcare giant Acacium Group, joins AlteaTalks to guide us through one of healthcare's most valuable and sensitive processes: the methodical investigation of adverse clinical incidents. Drawing from four decades of nursing experience across both UK and US systems, Karen explains how a combination of accountability, a suppor...
S2 E4 Honest Talk: Destigmatising Medical Inquests 16.04.2025 58:04
Healthcare lawyer Charlotte Ellis demystifies inquests in this month's episode. Drawing on decades of experience, she explains coronial proceedings in clinical settings and what professionals face when testifying. Charlotte shares practical wisdom on crafting effective witness statements, handling family tensions, and turning inquests from frightening ordeals into opportunities for meaningful syst...
S2 E3 Sorry Shouldn't Be the Hardest Word: Navigating Clinical Claims 11.03.2025 42:36
"Sorry goes a long way" - Anita Jewitt, leading claimant clinical negligence lawyer from specialist litigation practice Stewarts Law LLP reveals how early, meaningful apologies can help to avoid compounding of harm when an error occurs. She shares candid insights from her unique patient perspective on what motivates her clients to sue, and how healthcare providers can prevent escalation. This epis...
S2 E2 Beyond the Treatment Table: Revolutionising Modern Physiotherapy 11.02.2025 49:41
Leading London physiotherapist Simon Gilchrist reveals how preventative care and cutting-edge technology are revolutionising patient treatment at his Mayfair Health clinics. Drawing on his experience of treating elite Olympic athletes and pioneering Diagnostic Ultrasound , Simon explains how his clinics are providing a combination of traditional hands-on physiotherapy augmented by an increased awa...
S2 E1 Setting the Standard: Inside the Aesthetic Licensing Scheme 21.01.2025 56:15
AlteaTalks returns for its second season with JCCP Chair Professor David Sines CBE, giving us the inside track on the hotly anticipated aesthetic licensing scheme. With decades of healthcare leadership and four Secretary of State appointments, Professor Sines remains central to reforming non-surgical cosmetic procedures in England. Join us for the latest updates on where we are now and what's comi...
S1 E15 Caught in the Act: Fundamental Dishonesty on Trial 03.12.2024 48:18
Please join us for our final episode of Season 1 of AlteaTalks as we ask, "when is a lie more than a lie?" In this episode we're delighted to be joined by Claire Toogood KC to unpack "fundamental dishonesty" - the legal doctrine that's being deployed with increasing frequency by Defendants in healthcare litigation. From weightlifting patients claiming disability to Facebook posts exposing fraudste...
S1 E14 The Vital Signs of Good Governance 13.11.2024 32:01
In this episode, we explore the key principles and practices that together make up the foundations of good clinical governance. We are joined by Josie Winter, Clinical Programme Director at Advanced Clinical Solutions, to discuss the key pillars of clinical governance – described by Josie as "the backbone to any high reliability health care organisation". These are the fundamentals that apply to e...
S1 E12 Part 2 All in the mind: A leading practitioner's take on modern psychiatric practice 29.10.2024 30:47
Join us for the second part of our fascinating discussion with distinguished consultant psychiatrist, Dr Alice Ashby. In this episode, Dr Ashby discusses her groundbreaking work in maternal mental health. She shares her valuable insights into key risk management challenges affecting the practice of modern day psychiatry, including patient confidentiality, capacity and obtaining informed consent, a...
S1 E13 Not fit for purpose? CQC's Assessment Framework Under the Microscope 10.10.2024 46:01
In this week's episode we are joined by Carlton Sadler, a top healthcare regulatory lawyer, to help guide us through the complexities of CQC's faltering Single Assessment Framework. Join us as we discuss what the future now holds for SAF amidst the continuing fall-out from the highly critical interim Dash report. As we await publication of the final report later this month, Carlton shares his uniq...
S1 E12 Part 1 All in the mind: A leading practitioner's take on modern psychiatric practice 25.09.2024 39:55
In Part 1 of this two-part series, Dr Alice Ashby, a Consultant Psychiatrist and Associate Medical Director at the London Psychiatry Clinic, discusses her expertise in liaison psychiatry and remote treatment. She provides her views on the explosive increase in ADHD diagnoses and discusses the close association between mental and physical health, and the implications of this mind-body connection fo...
S1 E11 Shifting Sands: A grand tour of Ireland's evolving medico-legal landscape 29.07.2024 56:15
The medico-legal system in Ireland is battling to keep pace with a growing and evolving healthcare sector, as sweeping recent reforms drive changes to practice. In this episode Janet Keane, Clinical Negligence Director at DWF LLP Dublin, draws on her extensive experience in both defence and plaintiff roles to analyse the challenges faced by healthcare practitioners and their insurers seeking to na...
S1 E10 On the Pulse: the new Good Medical Practice and HCPC Standards 16.07.2024 35:50
We're joined by Tracy Sell-Peters, who is a leading healthcare regulatory partner at Keystone Law. In this episode we focus on maintaining standards, as the wide-ranging conversation focuses on the implications and broader themes of the recently updated Good Medical Practice and the new HCPC standards due to take effect from this September. Join us as Tracy provides fascinating insights into curre...
S1 E9 Risk and reward: The rise and rise of AI in healthcare 01.07.2024 39:52
Against a backdrop of an ageing population, staff shortages, rising costs and increasingly complex patient needs the potential for AI to meet many of the heath and care sector's challenges is obvious. With uses spanning from diagnostics to domiciliary care, a wealth of exciting new technologies have the potential to truly revolutionise the sector. But what will this revolution look like in practic...
S1 E8 In the Courtroom of Care: Clinical Negligence 18.06.2024 57:59
In this episode of AlteaTalks, we welcome Victoria Heyworth and Arya Tabrizi, leading barristers with extensive experience of the cut and thrust of clinical negligence litigation. From dissecting key legal issues to revealing courtroom secrets and discussing emerging trends, this episode is packed with invaluable knowledge for both medical and legal professionals and enthusiasts. Timestamps - D...
S1 E7 Blemish free: career highlights and insights from an eminent aesthetics practitioner 03.06.2024 46:33
We're joined by leading aesthetics practitioner, Valerie Millington as she shares fascinating insights acquired over the course of a long, varied and successful career and discusses exciting new market treatments in the ever- evolving field of advanced cosmetic skin treatments. Timestamps - Insight on Val's professional developments in South Africa and how she became a leading trainer of electroly...
S1 E6 Policy Perspectives: Insights into Medical Indemnity Evolution 20.05.2024 33:10
Vickie Rhodes, Altea's Business Development Officer discusses how medical indemnity insurance is evolving to serve the needs of this increasingly complex and nuanced sector and much more... Timestamps - Discussion on the two main types of indemnity coverage for UK healthcare professionals, exploring differences between discretionary and financially regulated insurance models. (00:03:30) - Examin...
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