All AI, No BS

AI has made it easy to build things fast—what used to take months now takes days or hours. That speed creates a new problem: just because you can build something doesn’t mean it’s the right thing to build. In this episode, we explore the risk of building for the sake of building, and why judgment and strategy matter more than ever in product management. Startups and legacy companies are feeling it...

Voice is back. But not in the way people think. It’s showing up everywhere again. AI assistants, contact centers, customer service flows that are suddenly more conversational. At first, you think it feels like we’ve moved past IVR’s and rigid menus… But underneath, it is still messy. In this episode or All AI, No BS, we dig into what’s really happening in voice right now. Not the hype, the real ve...

CX leaders say they’re improving efficiency with AI. But efficiency isn’t what’s changing the system. Work is. Agent desktops are getting more complex, not less. Roles are shifting toward harder, more emotional interactions. We need to remember what we’re asking the agents to do now! Faster might be hiding friction. Weren’t we all trying to make this an easier experience? This episode challenges t...

What happens when software no longer needs seats to create value? AI isn’t just changing work. It may be breaking the economic model SaaS was built on. For years, pricing scaled with the number of people or seats. Now AI scales without this. In this AI-native episode, we explore the emerging shift in SaaS economics, why a “SaaS winter” may be coming, and how organizations might need to rethink val...

AI is changing business at unprecedented speed. It compresses decision cycles, accelerates innovation, and reshapes how organizations evolve. But as velocity increases, so does risk. In this episode, we explore what happens when AI moves at blink speed and why leaders must learn to balance prototype with production grade reality. AI isn’t just transforming how work gets done- it is redefining how...

AI isn’t slowing down at all! The question then becomes, who is really in control? In this episode we examine what AI is demanding of all of us. Continued investment in both hardware and software More rigor around security and controls Shifts from experimentation to adaptation Why data is still King! We explore why data is still king, and what it means when companies are increasingly operated by a...

A clear-eyed look at AI platforms, leadership shifts, and the economics of staying put. Big AI is moving fast! But what’s actually changing and what’s just noise? In this episode, we call out what’s real and what’s just noise to show what’s really happening with model reasoning, long-context memory, agentic AI, platform lock-in, and the competitive dynamics shaping the market. From Microsoft, Goog...

AI is speeding up—new CX tools, stronger agentic frameworks, better security, and a surge in real implementations. But it’s still messy: not every vendor has proprietary tech, not every solution is easy to deploy, and the basics still matter. In this episode, we cut through the hype, the FOMO, and the massive long-term opportunity ahead! The trend is powerful and the prize is enormous.

AI isn’t just learning faster. It’s learning without us. In this episode of All AI, No BS, we dig into the rise of self-teaching, self-improving models that can write their own code, invent new systems, and evolve at speeds we barely understand. What happens when machines start shaping the next generation of machines? How much oversight do we really think we have? It’s time to talk about creativit...

Voice AI is everywhere, but are businesses really getting beyond the basics? In this episode, we break down where Voice AI is today, from upgrading outdated IVRs to intelligent virtual agents, to the explosion of transcription in meetings and customer experience. We’ll look at what’s become table stakes and what’s next with agentic AI tackling more complex issues. We’ll also dig into the challenge...

The first conversation cracked the door open—now we’re kicking it wide. In Part 2, we expose the jobs vanishing faster than anyone admits, the career ladders AI is kicking out from under people, and the unexpected winners. This isn’t the future, it’s the reshuffling of power happening right now. Adapt, or watch someone with AI take your seat.

They told us AI would take our jobs. They were wrong. AI isn't replacing people, it's replacing people who don't use it. In this episode of "Humans Need Not Apply", we talk about the hard truth about the future of work: from fresh out of school graduates struggling to compete with Gen AI, to marketing, finance, customer services, and even law. No industry is untouched. Whether you're hiring, gradu...

Microsoft’s CEO, Satya Nadella, dropped a bombshell: “SaaS is dead”. It sent shockwaves through the tech world. In this episode we cut through the noise and give you the real take, so you’re not left behind!

AI is transforming contact center reporting—but what does that really mean? In this episode, Kathy & Laurent sit down with Chris Crosby to explore how traditional metrics are evolving, what new KPIs are emerging, and how businesses can establish meaningful AI-driven benchmarks. Tune in for expert insights on measuring what truly matters in the age of AI!

A lot went down last week about AI and we’re here to break it all down. DeepSeek is making waves with its latest advancements, and we’re diving into the potential impact it has on the industry and businesses. Then there’s Stargate, where strategic funding and focus could shape the future of AI. This episode helps you make sense of these developments and navigate the evolving AI landscape with conf...

How do you predict the unpredictable? In this episode, we dive into the fascinating world of AI in 2025. From groundbreaking advancements to unexpected twists, we explore what’s on the horizon for artificial intelligence this year. Who stands to gain from these changes? What industries will be disrupted? And how can we prepare for the unexpected? Tune in while Kathy, Laurent, and Constantine offer...