AI Hub Podcast for Credit Professionals

Does your insurance coverage for AI decision-making account for the risks your AI creates? In this episode, Adam Parks speaks with Tom York of CastleWise Insurance & Licensing about AI liability risk in collections and the exposure many organizations overlook. The discussion explores insurance gaps in AI deployment, how errors and omissions coverage for AI systems applies, and best practices f...

🎙️ Join Adam Parks on the AI Hub Podcast for a strategic conversation with Cris Bjelajac on AI use cases in debt collection. This episode provides an executive-level framework for deciding what AI initiatives to deploy now and what can wait. Topics include AI agent assist tools for call centers, compliance and latency considerations, and the build vs buy AI for debt buyers decision. Designed for d...

"Join Adam Parks for a powerful conversation with Mike Walsh, Vice President of Sales Engineering and Client Success at EXL. This episode explores how intelligent virtual agents and AI compliance solutions are transforming debt collection. Get actionable insights on how to implement AI in collections, the benefits of voice and SMS automation, and best practices for industry adoption. Subscrib...

Join Adam Parks on the AI Hub Podcast for a powerful episode featuring John Nokes of National Credit Adjusters. Together, they dive into how to use AI in debt collection—from refining prompts to building repeatable workflows and maintaining compliance. Discover how AI changes debt collection workflows, helps prevent hallucinations, and improves operational efficiency. Subscribe and leave a review...

Join Adam Parks for a deep-dive conversation with legal expert Nabil Foster of Barron & Newburger on the AI Hub Podcast. Explore critical topics like: •The legal risks of AI in collections • Strategies for managing AI risk • State-level AI regulations in debt collection • Compliance issues with consumer-facing chatbots 📌 Discover actionable ways to navigate the evolving AI landscape in debt c...

Join Adam Parks for a strategic deep dive into AI policies in debt collection with Sara Woggerman, President of ARM Compliance Business Solutions. Discover how to create flexible, compliant AI frameworks, establish vendor oversight for AI tools, and document human oversight processes. Sara shares best practices for AI policy writing and navigating state-level regulations. Watch episode: https://yo...

Join Adam Parks on the AI Hub Podcast as he sits down with Tim Collins, Chief Compliance Officer at InDebted, to discuss the ethical challenges of AI in financial services. Learn why human oversight in AI decision-making is essential, how financial institutions can build consumer trust in AI, and what regulatory risks debt collection professionals need to consider. Whether you're in complianc...

AI is transforming business operations, but at what cost to privacy? Join Adam Parks on the AI Hub Podcast as he sits down with Heath Morgan, attorney at Martin Golden Lyons Watts Morgan, to explore: AI’s impact on consumer privacy & data security Corporate AI ethics & responsible AI adoption How AI-powered automation is reshaping compliance & privacy laws The biggest regulatory challe...