AI-First Podcast

Can the public sector actually innovate faster than private enterprises? In this episode of the AI First Podcast, we sit down with Suma Nallapati, Chief AI and Information Officer for the City and County of Denver, to discuss how Denver is using customer obsession and cutting-edge AI to transform resident services. Suma shares how Denver is leveraging "Sunny"—a secure, encapsulated GPT-powered ass...

What happens when one of America's most cutting-edge research labs puts AI to work protecting the very discoveries it's designed to accelerate? In this episode of the AI First Podcast, Jon Herstein , Chief Customer Officer at Box , sits down with Jesse Henning , Library and Information Manager at Argonne National Laboratory , one of the U.S. Department of Energy's premier research institutions. Je...

How do you balance the endless potential of AI with the need for strict control? In this episode of the AI First Podcast, Jon Herstein , Chief Customer Officer at Box , sits down with Jeff Chambers , VP of IT Technology at WongDoody an Infosys Company, a global creative technology company. Jeff digs into how WongDoody is using AI to drive innovation, from automating workflows to enhancing digital...

Ready to see how AI is revolutionizing the construction industry? In this episode of the AI First Podcast, Jon Herstein , Chief Customer Officer at Box , speaks with Colin Stoner , Chief Innovation and Information Officer at NOVO Construction , about the cutting-edge ways AI is reshaping operations on the job site and in the office. From automating tedious tasks like processing certificates of ins...

Many are confusing AI adoption with AI access. In this episode of the AI First Podcast, Jon Herstein , Chief Customer Officer at Box , speaks with Peter Mulford , EVP and Chief Artificial Intelligence Officer at BTS, and Ranjit Pookkottil , Global Head of Global IT and Compliance at BTS about the real journey of AI adoption in enterprise environments. Peter and Ranjeet share their firsthand experi...

AI is turning what was once theoretical into transformative real-world solutions. In this episode of the AI First Podcast, Jon Herstein , Chief Customer Officer at Box , speaks with Annie Baymiller , Global CIO and Executive VP at Owens Corning , about the company’s journey into AI-driven transformation. Annie shares how Owens Corning is using AI to streamline operations, improve manufacturing pro...

AI is more than a tool. It’s a catalyst for what humans can achieve. In this episode of the AI First Podcast, Jon Herstein , Chief Customer Officer at Box , sits down with Jake McCoy , Chief Operating Officer at RWS Global , to discuss how leveraging AI with purpose can unlock new efficiencies, boost creativity, and elevate human performance across enterprises. From streamlining operations to enha...

The future of AI is about autonomous agents taking charge. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein sits down with Beena Ammanath , Executive Director at the Deloitte AI Institute , to explore the shift from AI systems that assist us to AI agents that act on our behalf. They discuss how AI agents are reshaping industries, the vital role of governance in ensu...

AI is scaling human expertise like never before. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein sits down with E.A. Rockett , Adobe 's Vice President and Legal CTO, to explore how AI is empowering experts across industries by providing the structure and tools to scale their knowledge. They discuss Adobe's unique approach to AI innovation, including the powerful "A...

The AI race isn’t about who starts first, it’s about who gets value fastest. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein sits down with Box CIO Ravi Malick to zoom in on the biggest insights from a year of conversations with forward-thinking CIOs and technology leaders. They reflect on what it really takes to move from AI hype to impact, from laying the groundw...

For Vornado Realty Trust, AI is the new utility powering the way buildings run, deals get made, and work gets done. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein speaks Robert Entin , Executive Vice President and CIO at Vornado , one of the largest real estate investment trusts in the U.S. Robert shares how AI is helping Vornado transform everything from tenant e...

At American Humane Society, AI isn’t just about technology, it’s about saving lives and amplifying its mission. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein speaks with Karthik Devarajan , Chief Technology Officer at American Humane Society , the nation's first humane organization dedicated to protecting animals for over 150 years. Karthik discusses how AI is tr...

AI is saving lives and Movember proves it. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein chats with Graham Link , Chief Technology Officer at Movember , to explore how the organization is using AI to transform fundraising, operations, and global impact. Movember is modernizing its 20-year-old fundraising platform with AI, accelerating development and improving qu...

At Withum, AI is the catalyst for a new era of innovation and productivity. In this episode of the AI First Podcast, Box Chief Customer Officer Jon Herstein sits down with Amel Edmond , Chief Information Officer at Withum , to explore how the accounting firm is leveraging AI to transform its internal processes and client services. Amel discusses how Withum is leveraging AI to automate tax reportin...

AI is changing healthcare, and Stanford Medicine is leading the charge. In this episode, Box Chief Customer Officer Jon Herstein sits down with Dr. Mike Pfeffer, Chief Information and Digital Officer, and Dr. Todd Ferris, Deputy CIO at Stanford School of Medicine, to explore how Stanford is deploying AI at scale, from ambient scribing in patient visits to automating workflows in clinical trials. M...

Baylor University is pioneering the AI revolution in higher education, accelerating everything from report generation to reshaping the future of security. In this episode, Jon Allen , CIO & CISO of Baylor University , joins Box Chief Customer Officer Jon Herstein to discuss how Baylor balances cybersecurity with AI adoption, from improving workflows to enhancing collaboration. He also explores...

AI isn’t just improving property management,  it’s redefining how AMH serves 62,000 residents at scale. In this episode, Philip Irby , CTO at AMH , joins Box Chief Customer Officer Jon Herstein live from BoxWorks 2025 to share how his team built a fully cloud-native platform to manage 62,000 single-family homes. He breaks down how AI drives leasing, maintenance, and communication and why success s...

As AI continues to shape industries, Box is leading the charge with Intelligent Content Management, empowering businesses to work smarter and more securely. In this episode, Ravi Malick , CIO at Box , joins Box Chief Customer Officer Jon Herstein to discuss how Box applies AI to optimize operations, enhance customer experiences, and drive innovation across the enterprise. Ravi also shares real-wor...

As AI continues to revolutionize industries, Broadcom is at the forefront, using advanced AI tools to transform its operations and drive business growth. In this episode, Stanley Toh , Head of Enterprise End-user Services and Experiences at Broadcom , joins Box Chief Customer Officer Jon Herstein to discuss how Broadcom is integrating AI across various functions. From customer support to employee...

With AI embedded into every aspect of its vast ecosystem, IBM is equipping its employees with powerful tools that enhance productivity, streamline workflows, and foster growth across the organization. In this episode, Matt Lyteson , CIO of Technology Platform Transformation at IBM , joins Box Chief Customer Officer Jon Herstein to discuss how IBM is embracing AI to drive enterprise transformation....

As AI rapidly reshapes financial services, LPL Financial isn’t just adapting. It’s leading the charge, equipping financial advisors with transformative, cutting-edge tools. In this episode, Stephen Chien , Head of AI Advisor Solutions at LPL Financial , joins Box Chief Customer Officer Jon Herstein to discuss how LPL integrates AI into its advisor ecosystem. From saving time with AI tools, to fost...

With generative AI reshaping industries, organizations face a pressing question: How do you power responsible and equitable adoption at scale? In this episode, Kemal Badur , CTO of the University of Chicago , joins Box Chief Customer Officer Jon Herstein to share a pragmatic roadmap for integrating AI into a complex, decentralized academic institution. Explore what it takes to deliver secure, acce...