The dojo.live show / Interviews with Visionaries Shaping Travel Tech

What does the future of hospitality look like in an era of AI, personalization, loyalty and sustainability? And how can providers keep pace with rising guest expectations? In this special episode of dojo.live, we sat down with Paco Pérez-Lozao Rüter, President of Hospitality at  Amadeus IT Group , during the company’s media event in New York City. The conversation unpacks insights from Amadeus’ la...

From fragmented systems to seamless journeys, how SabreMosaic Travel Marketplace is reshaping the travel buying experience by design. In this episode of dojo.live, we’re joined by Kathy Morgan, SVP of Product Management at  Sabre , to explore how one of the most established names in travel is tackling one of its most pressing modern challenges: content fragmentation. With more than 91% of agencies...

How can corporate travel programs scale smarter while staying sustainable, automated, and traveler-focused? In this episode of dojo.live, we catch up with Tobias Bittner, Vice President of Marketing at  HRS , for a conversation that spans automation, sustainability, and the evolving expectations of enterprise travel programs. Live from GBTA 2025, Tobias gives us a behind-the-scenes look at how HRS...

Are hotel payments still stuck in the past and what would it take to modernize them for good? In this episode of dojo.live, we welcome Stuart Davenport, Chief Product Officer at  Conferma , and Neil Fyfe of BCD Travel for a candid conversation about the modernization of hotel payments in corporate travel. Despite the surge in digital innovation, hotel payments remain one of the most outdated parts...

How do we lead through disruption while designing a better future for business travel? In this episode of dojo.live, we welcome Suzanne Neufang, CEO of the Global Business Travel Association (GBTA), for a candid conversation on the evolving role of leadership in today’s travel landscape. Suzanne shares timely insights from the newly released 2025 Business Travel Index Outlook, revealing the econom...

What if AI, automation, and thoughtful design could smooth out managed travel while still keeping it human? In this episode of dojo.live, we sit down with Sam Hilgendorf, Chief Information Officer at  Fox World Travel , as part of our exclusive GBTA 2025 series. From automation to AI assistants, Sam unpacks how Fox is tackling some of managed travel’s stickiest pain points, like unused ticket rede...

How can AI close the gap between sustainability goals and real-world travel operations? In this episode of dojo.live, we welcome Samar Khan, Founder of  TripAI Technologies , a company using AI to drive smarter, more sustainable solutions across aviation, travel, and hospitality. The conversation explores how TripAI is tackling one of the industry’s biggest challenges: translating sustainability c...

What happens when corporate travel stops optimizing for cost alone and starts optimizing for everything that matters? In this episode of dojo.live, we sit down with Jean Belanger, Co-Founder & CEO, and Steve Harter, Chief Technology Officer at  Cerebri AI , to explore how AI is redefining the way enterprise travel is measured, managed, and optimized. The conversation delves into how unifying f...

¿De qué manera un ecosistema abierto demuestra que la hospitalidad del futuro se construye en comunidad y no solo con un proveedor? En este episodio de dojo.live, conversamos con Fabricio Titiro, Director de Partnerships a nivel mundial en  Oracle Hospitality , sobre cómo la hospitalidad del futuro se está construyendo desde un enfoque colaborativo y conectado. Fabricio analiza las tendencias tecn...

What stood out on the HITEC 2025 show floor? What trends will shape hospitality’s next wave of innovation? And what does it mean for your hotel?  In this episode of dojo.live, we’re joined by Katie Moro, Vice President of Data Partnerships at  Amadeus Hospitality , for a post-HITEC 2025 debrief that goes beyond the booth to explore what’s truly shaping the future of hotel tech. From AI-driven comm...

¿Cómo pueden los DMOs (Destination Marketing Organizations) y los hoteles convertirse en aliados estratégicos a través del uso inteligente de tecnología y datos? Bianca Porto Barga  es una profesional con más de 20 años de experiencia en la industria de la hospitalidad y tecnología. Actualmente, es Gerente Senior de Ventas en  Amadeus  Hospitality, donde lidera estrategias para destinos, agencias,...

In this episode of dojo.live, we sit down with Jill Wilder, President of Aptech, to explore how hotels can modernize their financial operations—without overwhelming teams or abandoning the tools they know best. As guest-facing innovation takes center stage, Jill makes a strong case for why budgeting, forecasting, and financial clarity deserve just as much attention behind the scenes. The conversat...

In this episode of dojo.live, we welcome Marty Williams, Senior Vice President of Business Development at Chargeback Gurus. This conversation dives into the evolving chargeback landscape—and why hospitality brands need more than just reactive fraud tools to stay ahead. Marty explains how rising guest expectations around flexibility, refunds, and alternative payments are driving increased chargebac...

How can AI and data-driven insights help hotels meet rising traveler expectations—without overwhelming their teams? In this episode of dojo.live, we sit down with Katie Moro, Vice President of Data Partnerships at  Amadeus Hospitality , live from the HITEC 2025 show floor. The conversation explores how AI is reshaping hotel operations through tools like Demand360 and MeetingBroker, enabling everyt...

How can hotels harness AI to enhance guest experiences—without breaking what’s working behind the scenes? In this episode of dojo.live, we sit down with Frank Trampert, Senior Vice President and Global Managing Director of Community Sales at  Sabre Hospitality Solutions , to explore how hotels can adopt artificial intelligence in ways that elevate—not disrupt—the human core of hospitality. With au...

How can a fully connected, cloud-based tech stack unlock better guest experiences and smarter hotel operations? In this episode of dojo.live, we sit down with Tanya Pratt, Global Vice President of OPERA Cloud Strategy and Product Management at  Oracle Hospitality . Recorded live at HITEC 2025, this conversation unpacks what the next generation of hospitality technology really looks like when cloud...

How can hotels modernize revenue strategies with AI—without losing sight of human insight or control? In this episode of dojo.live, we’re joined by Mark Lewis-Brown, President, and Estella Hale, Vice President of Commercial Strategy at  Zucchetti North America , for a timely conversation on the evolution of revenue management in hospitality. Recorded live at HITEC 2025, this episode explores how a...

How can hotels unlock the full potential of ancillary revenue through smarter guest journey orchestration? In this episode of dojo.live, we welcome Shawn Tarter, Founder and CEO of  RealTime Reservation , for a practical conversation on optimizing the guest journey through unified ancillary service management. As travelers demand more personalized, seamless experiences—from spa and cabana bookings...

What does it really take to future-proof your hotel tech stack—and where does access control fit in? In this HITEC 2025 episode of dojo.live, we’re joined by Nicolas Aznar, President, Americas at  Vingcard , for a forward-looking discussion on access innovation, tech integration, and the evolving role of security in the guest experience. From the debut of Vingcard’s latest solutions to the strateg...

What does true personalization in hospitality look like—and how can tech help hotels deliver it at scale, without sacrificing the human touch? In this episode of dojo.live, we sit down with Michael Coscetta, President of  Mews , for a forward-looking conversation on how the hospitality industry is rethinking the guest experience from check-in to check-out. Michael shares why personalization is mor...

How can AI and smarter payments help hospitality procurement teams reduce friction, cut costs, and unlock strategic value? In this episode of dojo.live, we sit down with Phil Beck, General Manager of Payments, and David Schloss, General Manager of Payments at  BirchStreet Systems , to explore how AI and digital transformation are reshaping procurement in hospitality. Often overlooked in the guest-...

How can Agentic AI and a modern consulting mindset make hospitality tech strategy repeatable, contextual, and client-specific? In this episode of dojo.live, we sit down with David Chestler, President, and Daniel Johnson, Strategic Advisor – EMEA, of  ProVision Partners  to challenge outdated consulting models and explore the future of strategic enablement in hospitality tech. With decades of leade...

What should a complete, ROI-driven consulting engagement look like in today’s hospitality tech landscape? In this episode of dojo.live, we’re joined by Gregg Hopkins, President of  Get Hoppy Consulting . This conversation takes a hard look at the traditional consulting model in hospitality—and why it often fails to deliver lasting value. Gregg shares how his Attaché Technology Consulting Services...

Is SaaS overload creating more pain than progress—and what can project management do to bring the industry back into balance? In this episode of dojo.live, we welcome Custódio Barreiros, Founder & CEO of  EIP MGT  (Everything is Possible Management Company). With deep roots in hotel operations and a sharp eye for tech strategy, Custódio brings a refreshingly grounded perspective to the convers...

How can tech vendors, hoteliers, and consultants turn industry conferences into real results—before, during, and after the event? In this episode of dojo.live, we’re joined by Ira Vouk, hospitality tech consultant, author, and founder of  Hospitality 2.0 Consulting . With HITEC on the horizon, Ira shares practical strategies for turning conferences into real business results—for tech vendors, hote...