No Vacancy Live!

Live experiences drive operating success because they create reasons to travel, reasons to spend, and reasons to come back. That's why Marriott Vacations Worldwide is building Inner Circle around them. I talked with Mike Flasky, President and COO of Marriott Vacations Worldwide, about what changes when the offer expands beyond the villa and into the full trip. 🎟️ Inner Circle launches June 22 and...

Only 40% of hotel tech revenue-side professionals hit their full bonus target. Glenn Haussman and Dr. Producer Suzanne Bagnera talk with Ed Clark, Founder of Hospitality Tech Jobs , about his new salary + sentiment report and what it says about hiring, comp, and career paths in hotel tech. 📊 About 66% of hotel tech roles sit revenue-adjacent 🎯 Bonus reality: most people miss full target, so comp...

F1 week in Las Vegas turns a stay into a full itinerary, and Hilton Grand Vacations builds owner value around the full trip, not just the nights. I talked with Derek DeSalvia M.S. DeSalvia, EVP and Chief Customer Officer at Hilton Grand Vacations , at the ARDA Spring Conference about owner benefits beyond the property, multigenerational hashtag # travel , and how the trip stays seamless from booki...

Ryan Labbe owns and operates numerous restaurants in bars in Vegas including Rosina Cocktail Lounge at Venetian, voted one of the "best bars in Las Vegas" by Condé Nast Traveler. Glenn, Craig and Doctor Producer Suzanne ruin it all during tonight's weekend kickoff Happy Hour. How this

Travel + Leisure Co turns Margaritaville and Sports Illustrated into something owners feel after the trip ends: access, events, and reasons to come back. At the ARDA Spring Conference, I talked with Louis Acosta, SVP Sports, Entertainment, Event Marketing and Sales at Travel + Leisure Co, about how the company uses brand DNA to build demand—and why that matters when budgets tighten. 🏝️ Margaritavi...

More than 40% of Westgate's new timeshare buyers are millennials. I talked with Jared Saft, COO of Westgate Resorts, at ARDA's Spring Conference in Las Vegas about why younger buyers want space, kitchens, and togetherness—and how Westgate drives demand with differentiated experiences. 👥 Buyer shift: Jared says millennials make up 40%+ of new buyers 🏠 Product fit: kitchens, multiple bedrooms, mul...

Luxury guests feel the difference in the details, and procurement decides many of those details. I talked with Denis Klurfeld, SVP of Procurement for Luxury & Lifestyle at Accor, about how procurement shapes the luxury guest experience, balances standards with local authenticity, and protects long-term owner value. 🛏️ He treats sleep as non-negotiable because it anchors the brand promise 🍽️ He giv...

During the recently held AAHOACON , I talked with Andrew Russo from AAHOA and Tony Hodgins, Regional General Manager with Legends Global , which operates the Pennsylvania Convention Center , about their digital signage partnership with Xpodigital . 🖥️ Revenue share puts the screens in place without upfront capital, then pays out from sold sponsor inventory ⏱️ AAHOA added a sponsor two days before...

Jason Gamel, President and CEO of ARDA, says vacation ownership holds up because owners lock in costs and plan differently than hotel-only travelers. I talked with Jason at ARDA's spring conference in Las Vegas about tech, buyer trends, and what investors should watch in timeshare right now. 🤖 Jason says the conference puts a big spotlight on tech and where different companies sit in their AI jou...

During the recently held DUETTO PERFORM , I interviewed Jesse Sturges, Director of Strategic Marketing at Mohegan Sun , about how one of the world's largest casino resorts uses loyalty, influencers, and faster recognition to connect guests to tailored experiences . 🎸 Mohegan Sun marks 30 years at the property and 25 years for the arena, with Metallica booked for two nights 📣 Jesse uses influence...

Renovations and conversions are about to outpace new builds by a lot — and that changes who suppliers should sell to. Glenn Haussman talks with Bruce Ford, SVP at Lodging Econometrics, in Las Vegas while Choice Hotels International's convention and HD Expo run in the same building. 🔁 Transactions drive conversions: trading hotels unlocks renovation + repositioning decisions 🏗️ Bruce puts numbers...

Choice's loyalty refresh goes the opposite direction of most programs: easier to earn, easier to reach status, easier to redeem. During Choice Hotels International's 70th Annual Convention in Las Vegas, I talked with Noha Abdalla, Chief Marketing Officer at Choice Hotels, about the Choice Privileges refresh, the Keegan-Michael Key campaign, and why owners should care. 🎭 Keegan-Michael Key helps C...

Matt McElhare , Vice President & Segment Lead, Extended Stay at Choice Hotels International , says extended stay leads new hotel development right now, while conversions let owners move faster than new builds. I talked with Matt in Las Vegas about what Choice has in the pipeline, why conversions matter right now, and why he thinks extended stay still has a long runway. 🏗️ 2026 milestones: Choice e...

David Pepper, Chief Development Officer at Choice Hotels, says Q1 turning RevPAR positive brought buyers back into the market. Glenn Haussman talks with David from Choice's annual convention about why transactions drive conversions—and why extended stay keeps leading new builds. Conversions need transactions: buyers have to trade hotels for conversions to happen Q1 momentum: industry up, Choice up...

Hotel restaurants lose revenue in boring ways—slow first drink delivery, late refills, and servers who don't know what they leave on the table. Geoffrey Toffetti, CEO of Frontline Performance Group , and Sloan Dean, former CEO of Remington Hospitality , break down CheckMax and the coaching system that uses POS data, leaderboards, and short training to drive stronger F&B performance. 🍸 Geoffrey ta...

During DUETTO PERFORM in Fort Lauderdale, I talked with Bob Matsuoka, Chief Technology Officer at Duetto , about AI in hotels the only way that matters right now: practical, operational, and money-saving. 🤖 Bob draws a clean line: machine learning does the work; AI makes it accessible 🚫 He warns against treating AI like an "answer machine" because it can hallucinate 🔁 He says AI wins today on o...

HotelKey's self check-in kiosk scans an ID, runs face verification, and issues keys without a front desk line. I talk with Aditya Thyagarajan , co-founder of HotelKey , and Fareed Ahmad , co-founder and CEO of HotelKey, about why kiosks only work when they connect directly to the #PMS . 🪪 Guests scan ID, complete face verification, pick an available room, and check in 🔑 The kiosk handles check-i...

Axel Hotels runs 12 properties across four countries with nearly 1,000 rooms , and the brand focuses on the LGBTQ+ community. I talk with Efrain Castro, COO of Axel Hotels , about how the brand creates community-driven hotels and where the team wants to expand next. 🏳️‍🌈 Efrain calls Axel the largest hotel chain focused on the LGBTQ+ community, built as a "space of freedom" that welcomes anyone w...

Starwood Hotels builds 1 Hotels, Treehouse, and Baccarat around one idea: products need emotion and soul, not templates. While hosting Starwood's annual conference, I talked with Raul Leal, CEO of Starwood Hotels , about differentiation through nature-led design, human experience, and AI-driven personalization that stays human. 🌿 Raul says nature-led "hardware" sets the tone the second guests wal...

Caesars launched its first non-gaming Caesars Republic in Scottsdale, and the property built the guest experience around F&B partnerships like Lisa Vanderpump's Wolf . Glenn Haussman talks with Joe Iturri, SVP of Business Development at HCW , about what that launch required and what owners expect from hands-on management right now. 🐺 Joe says Wolf changed the vibe fast and validated the F&B strat...

Priyank Patel owns four Red Roof properties , and he built the portfolio over nine years after starting out as an engineer. During AAHOACON 2026 , where No Vacancy was the official podcast , Glenn Haussman talks with Priyank Patel, Red Roof owner , about why he chose hotels as an investment strategy to reach long-term goals—and why he kept buying Red Roof. Why he moved from engineering into hotel...

During DUETTO PERFORM , I talked with Katie Moro, VP Data Partnerships at Amadeus , about a real problem for hoteliers right now: data everywhere, decisions nowhere. 🛫 Katie explains using airline search and booking signals to separate intent from real demand 📊 She compares booking curves across hotels, airlines, and short-term rentals and adjusts for lead-time differences 🎯 She uses age-range...

Bruce Jordan gives three simple revenue ideas that don't require a renovation—just better packaging and pricing. During AAHOACON , I talked with Bruce Jordan, creator of Hotel Guest Management , about ways hotels can add income when margins feel tight. 👶 Child safety room: charge $30–$50 per night for a childproof setup 👥 Protect group revenue: upgrade the group and lower the rate instead of los...

Red Roof Chief Development officer Matt Hostetler kicks back with Glenn, Craig and Dr. Producer Suzanne as they kick off the weekend with some drinks, stories from the road and another round of our Hotel Pet Peeves.

Food and beverage drives nearly half of annual revenue at Margaritaville Hollywood Beach Resort. Glenn Haussman tours Margaritaville Hollywood Beach Resort with Michael Cook , Director of Sales & Marketing. The property is managed by our friends at Davidson Hospitality Group ! 🩴 The flip-flop entrance sets the tone and drives social content 🏖️ The boardwalk + beach location fuels energy and local...