Healthcare IT Today Interviews

After 30 years of orchestrating workflows and connecting systems across providers and IT vendors, PerfectServe continues to expand what it offers provider organizations, including a new AI layer called ConnectiveIQ that will underpin all of its AI-native products moving forward. The first ConnectiveIQ-infused product, Intelligent Answering, offers AI call handling and launched in August. CEO Guill...

CSIRO’s Smart Health Checks is Bringing Conversations Back to Care Healthcare interoperability is seen as a back-office challenge and it is rarely spoken about as a benefit to clinicians. But what if it was? Could it help accelerate initiatives? An initiative in Australia is doing just that - improving data exchange to reduce screen time so that clinicians can focus more on conversations with pati...

Epic Agent Factory, a tool for Epic users to build their own AI agents, was announced this past January. Now, according to Derek De Young, Software Developer at Epic, the tool is moving into a new stage where Epic will quickly put it into the hands of their customers. Agent Factory provides a platform to leverage 129 of the AI features in Epic. De Young describes three stages in its use. First, he...

Cotiviti ties together providers and payers, including the top 25 US health plans, that collectively serve 300 million members in the United States. In this video, CEO Ric Sinclair describes how the "friction" between providers and payers can be resolved by leveraging smarter infrastructure like what Cotiviti provides. Sinclair looks beyond technology and data, even beyond the use of AI,...

Standard networking events and leadership courses fail to keep women in digital health careers. Half of female tech talent exits the sector by age 35. The solution? Offering practical advice and operational mentorship from women who have actually been successful. At HIC2026 in Sydney, Australia, Healthcare IT Today sat down with Anita Ghose, CEO at InventiveX and Program Lead for Women in Digital...

The health information management (HIM) profession is undergoing a massive worldwide evolution. AI require strict data governance to function safely, putting a direct spotlight on clinical data quality…and right in the wheelhouse of HIM professionals. Healthcare IT Today sat down with Kathleen Rogers, Member & Profession Services Manager, and Danika Bakalich, Director of Workforce Advocacy &am...

One of the most interesting organizations in healthcare is Civitas Networks for Health.  This non-profit organization brings together some of the key organizations that provide the national infrastructure for health and health data.  One of their best venues to convene their community is at the upcoming Civitas 2026 Annual conference. I recently sat down with Jolie Ritzo, CEO at Civitas Networks f...

In every corner of health care—as with other industries—software tools are adding AI capabilities. AI has now come to HIPAA-compliant chat, as explained in this video by Jackie Frey, Product Expert - Healthcare at Zenzap. Chat and text messaging themselves are complicated in a regulated environment. In the first part of our interview, Frey explains what secure chat must offer to be useful to healt...

[SPONSORED] Custom APIs Are Failing Interoperability: How Agentic AI Replaces Manual Data Entry Healthcare systems spend billions attempting to force disparate software to connect through complex data standards. What if agentic AI could solve the problem without complex integration or the need for universal agreement on data standards? In this interview, Rishi Nayyar, CEO of PocketHealth, explains...

The sudden emergence of AI models for all sorts of healthcare procedures, along with advanced hardware such as NVIDIA's GPU processors, creates questions for healthcare practices that want to improve outcomes and costs with these technologies. In a recent video interview, Dan Schneider, Enterprise Platforms Product Specialist at NVIDIA, and Sandra Colner, GM Global Healthcare & Life Scienc...

Lindsey Bengfort, Managing Director, Healthcare Provider at NTT Data, cites two key principles that healthcare institutions are concerned with today. First, put the patient outcome at the forefront, which requires empathy but also a sense of urgency. Second, do more with less, which requires the right technology and, when AI is deployed, the right models for each situation. Learn more about NTT Da...

Renee Wiczorek, Lead Product Manager at Truven by Merative, wants healthcare institutions to ask the deep questions about the trends they're seeing: What caused a recent cost increase? What programs are working? Which of their populations need more attention?  When you ask the right questions and have the right data, healthcare organizations can glean a lot of value. Truven's dashboards, w...

Treating healthcare AI like a standard software rollout creates a dangerous false sense of security for health system executives. Slapping human oversight onto agentic AI does not eliminate operational risk, it simply shifts massive legal and operational liability onto overburdened clinicians. In this interview from eHealth26, Julia Zarb, founder of Blue x Blue, breaks down why traditional IT play...

Healthcare organizations are rushing to implement artificial intelligence tools without establishing basic operational safeguards. Moving too fast exposes your health system to severe compliance failures and massive security risks. In this interview, Patrick Lo, CEO of Privacy Horizon, maps out the critical framework needed to govern clinical AI before signing vendor contracts. Discover how to mov...

Health information management conferences expose a massive continental divide: US teams fight endless billing complexity while Canadian facilities struggle to capture basic clinical facts. Structural differences in healthcare funding alter the daily operational reality for professionals on each side of the border. Healthcare IT Today sits down with Jodi McMullin, CEO of ScoJo Consulting, at the eH...

Anurag Mehta, Chief Executive Officer and Cofounder at Omega Healthcare, has seen a 10-20% increase in human productivity through AI in revenue cycle management (RCM), and expects at least another 20% improvement over the next couple of years. In our recent interview, Mehta describes the current stresses in healthcare RCM and where AI can help. When you improve RCM, Mehta says, you improve profits...

Hospital leaders who view health information management strictly as a back-office coding function are making a massive operational mistake. Modern healthcare depends on accurate data to survive. Protecting that data requires active stewardship. Healthcare IT Today sat down with Mahmoud Suleiman, CEO and Registrar at CHIMA. We discussed the accelerating evolution of the HIM profession. Watch to lea...

At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of operational intelligence. For example, now 100% of service calls can now be reviewed thanks to AI and that data can be put into action. In our recent interview with Dan O’Connor, Vice President of Partner Success, and Chris...

The healthcare industry is finally moving past the hype of artificial intelligence and the hope of data standards. Inserting immature tech or standard into an established workflow easily backfires if the deployment fails to adapt to human behavior. Healthcare IT Today sat down with Aidan Lee and Matt Leduc, Executive Directors at OntarioMD, during the #eHealth26 conference. They share the practica...

Switching your electronic health record system is a multi-year journey that derails clinical workflows. Instead of taking on a massive migration, health systems are freezing their budgets and betting on short-term AI pilots instead. Healthcare IT Today sat down with Paul Warburton, Senior Market Research Analyst at KLAS Research, to dissect the latest US Acute Care EHR Market Share Report. We brea...

Most people assume the Canadian healthcare system is highly coordinated because of single-payer funding. The truth is that data exchange across provinces is just as fragmented as it is in the US. Healthcare IT Today sat down with Karen Gauthier, VP of International, and Gurpreet (GP) Singh, SVP for Interoperability Strategy & Solutions at ELLKAY, to discuss their deep roots in Canada. We cover...

AKASA focuses on the revenue cycle and on improving billing so that doctors are fully paid for their services. Although the company has been doing this for quite a while before generative AI became feasible, CEO and Cofounder Malinka Walaliyadde has seen that LLMs "unlock capabilities in the revenue cycle that weren't available before." In a recent interivew with Walaliyaadde, we tal...

In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial, most revenue cycle management (RCM) will be handled by an AI agent at the provider that communicates with an AI agent at the payer. SuperDial is on that path, handling large numbers of billing calls with its voice agent. SuperDial entered the AI space in an unusual way. They were an RCM company themselves, f...

Health care organizations still have to handle thousands of patient record requests manually. In addition to individual records requested by doctors, patients, lawyers, and others, there is a constant stream of requests for hundreds of records at a time for audits and quality reviews—and a lot of them still come in by fax, telephone, or postal mail. Sherpas Healthcare Solutions is a medical record...

Fragmented Legacy Data Causes Burnout. Smart Archiving Restores Patient Safety. Keeping a dozen old EHRs alive is a massive technical debt. It is also a major patient safety risk. Healthcare IT Today sat down with Justin Campbell from RLDatix to uncover the reality of legacy data management. Campbell explains how modernizing your data archives directly reduces clinician burden. He details how appl...