No Vacancy Live!

Chapter 5 of this 6-part CoralTree Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and touchpoints across the stay. A strong customer journey does not come from slogans. It comes from leadership decisions, team training, and operational discipline - and now you can see it in the guest-facing moments. I talk with Angela Berkey, VP of Customer Enga...

Graduate has lived inside Hilton for a year and a half now, and the brand is growing without losing the personality that made it work in the first place. For #NoVacancyNews, I talked with Parker Henderson , the brand head for Graduate, at the Hunter Conference about what Hilton distribution changes, what owners should know, and how Graduate makes development easier with plug-and-play F&B concepts....

While I was at the Hunter Conference , I talked with Greg O'Stean , Chief Development Officer, Hotel Equities about what makes a real owner–operator match—and what operators have to prove in this market. hashtag # NoVacancyNews 🤝 Greg frames his job as matchmaking: align the right owners with the right operator, and only take deals that add real value 🌪️ He calls out the new normal: you can't pul...

The latest  Hotel Business  Hot Topics session, "Rethinking Hotel F&B: Smarter Strategies for Profit, Community and Stability," in partnership with  Entegra , featured an insightful discussion between moderator Glenn Haussman, founder/host,  No Vacancy Live  podcast, and a panel of industry leaders on how hotels are controlling costs, optimizing procurement and transforming food and beverage into...

Glenn freezes, Suzanne can't hear anyone, and Craig somehow turns Milk Duds into a conspiracy theory. That's a normal Friday. For #NoVacancyNews, Friday Night Audit rolls into Episode 205 with Craig Sullivan , Dr. Producer Suzanne , and guest Stephanie Hills (and yes… even her name comes with a plot twist). 🍸 Stephanie Hills joins us for cocktails and immediately makes everything funnier, includi...

Thirty years in, PM Hotel Group still thinks like an owner-operator—and that matters right now. While I was at the Hunter Conference , I talked with Paul Sacco of PM Hotel Group about how they protect margin when RevPAR growth slows, costs climb, and rate resistance shows up. #NoVacancyNews 🎉 PM Hotel Group celebrates its 30th anniversary this fall—and Paul talks about evolving from owner-operato...

For # NoVacancyNews , I caught up with David Wilner , newly appointed Chief Development Officer of Wyndham Hotels & Resorts , at the Hunter Conference to talk development reality right now—conversion-heavy conditions, brand value pressure, and why he still won't count new construction out. 👥 David keeps the mission simple: drive the best opportunities and returns for franchisees 🏷️ He talks brand...

Economy and midscale owners don't need shiny objects. They need tech that either drives revenue or cuts costs—period. For hashtag # NoVacancyNews , I caught up with Zack Gharib , President of Red Roof , at Hunter Conference to talk about why he's leaning into tech now while demand softens—and what he thinks starts to turn. 📲 Zack explains the guest experience platform: guests text requests, staff...

America didn't travel in America the way we expected last summer—because a lot of the spend went overseas. Now the calendar flips, the event slate stacks up, and the question becomes simple: who travels, where do they stay, and what does that do to performance? For hashtag # NoVacancyNews , I talked with Bruce Ford (SVP, Lodging Econometrics) from Atlanta on the eve of the Hunter Conference about...

Evermore is building an Orlando resort ecosystem: multiple hotels, a massive lagoon, and enough on-property programming that guests don't treat the theme parks as the only "main event." For #NoVacancyNews, I talked with Sean McCarron (General Manager, Conrad Orlando) about how Conrad fits inside Evermore—and what it takes to deliver luxury standards inside a new complex. 💎 Conrad Orlando becomes...

Chapter 4 of this 6-part CoralTree Customer Journey series focuses on implementation - specifically, how you get property teams to build ideas they actually believe in and want to own. Hotels do not improve the customer journey by accident. They build it through strategy, systems, and execution. This chapter shows what the build process looks like. I talk with Kaitlin Broumpton, Director of Qualit...

Westgate didn't just build a resort — they built a small city of experiences. In this walking-tour episode, Glenn Haussman explores Westgate Vacation Villas in Orlando with Chief Business & Strategy Officer Jared Saft, starting at the original 16-unit building from the early 1980s and moving through the resort's huge renovation and expansion. We visit the movie theater, the retail experiences desi...

This week the amazing Lan Elliott returns to FNA to laugh along Glenn, Craig and Doctor Producer Suzanne. This week Glenn is in Dallas and the gang reveals which pet peeves are moving on to the sweet 16!

Evermore doesn't try to win every traveler. It commits to one niche: togetherness for families and groups. Then it builds the product around that focus—shared moments, easy flow, and enough space so the whole crew stays connected without feeling crowded. For #NoVacancyNews, I tour Evermore Resort Orlando and talk with the team behind the experiences. 👥 Elizabeth Mullins (President) explains the t...

I'm at Remington Hospitality 's annual leadership conference - the first with Ben Perelmuter serving as CEO. For hashtag # NoVacancyNews , I caught up with Ben in the JFK Suite at the Hilton Fort Worth, a historic 100-plus-year-old property, and asked what he wants the team focused on right now. 👥 He lays out leadership structure and alignment across the organization, including Jason Kreul as COO...

Chapter 3 of this 6-part CoralTree Customer Journey series moves into the framework itself: how you create consistency across very different hotels without turning everything into cookie-cutter service. Customer journey work only matters if it improves operations, guest loyalty, and results. This chapter gets into the structure behind that. I talk with Andre Fournier, Chief Commercial Officer at C...

Repositioning a 100-year-old luxury resort hits different than building something new. You work with history, legacy expectations, and a modern guest who doesn't care about any of that unless the experience delivers. Suzanne co-hosts with me, and we talk with Daniel Hostetler, President & CEO of The Boca Raton, about how the property has managed a multi-year repositioning under new ownership — wha...

Step inside the heart of Bourbon Street with Sonesta International Hotels' Royal Sonesta New Orleans GM David Bilbe on  #NoVacancyNews . From historic  #neworleans  charm to future renovations, this tour gives you a front-row seat to one of the most irreplaceable hotel assets in America. 🔹 Highlights: Growing up with Royal Sonesta — why this hotel holds personal meaning for GM David Bilby Fulfill...

Big show tonight as we kick off the weekend happy hour celebration. We're joined by our friend Paula Carreirao live from Brazil and Glenn, Craig and Doctor Producer Suzanne torture her with an update on the Round of 32 for our Hotel Pet Peeves Face off. vote now:  https://www.surveymonkey.com/r/R26KPKV

Wyndham doesn't treat Latin America like one market. Growth concentrates in specific places, and execution decides who wins. For #NoVacancyNews, I talked with Gustavo Viescas (President, Latin America, Wyndham Hotels & Resorts) at Wyndham Grand Rio Mar in Puerto Rico about where Wyndham sees momentum across Latin America and the Caribbean. 🏷️ He explains how a large brand portfolio matches differe...

AAHOA heads to Philadelphia for #AAHOACON26, and this year's theme stays dead simple: protect and advance profitability. Suzanne Bagnera, PhD, CHA, CED co-hosts #NOVacancyNews with me, and we talk with Laura Lee Blake (President & CEO, AAHOA) about what she wants owners focused on right now—and why this conference keeps growing.  🏛️ Philadelphia ties to the 250th anniversary of the U.S., and Laura...

Chapter 2 of this 6-part CoralTree Customer Journey series gets into the part a lot of companies talk about and then struggle to execute: team empowerment. Customer journey work sounds soft until you tie it to labor, service consistency, guest loyalty, and revenue. This chapter gets into the people side that makes the strategy work. I talk with Sean Beucler, SVP of Operations at CoralTree Hospital...

Everybody keeps saying "AI" like it's one thing. It isn't. Suzanne co-hosts with me for this one, and we bring in Ira Vouk , someone we constantly see on the conference circuit. Ira teaches, writes, and helps companies make sense of what's coming, so we asked her for actionable insights instead of ponderous theory. I'm sharing it here on #NoVacancyNews because hotels need practical moves, not more...

Global hotel "conditions" don't hit everyone the same way. The big franchise companies play a global game. Most owners play a street-corner game with one asset and one set of debt terms. That gap matters. I talked with Bruce Ford (SVP, Lodging Econometrics ) about the global pipeline and the economic forces shaping what actually gets built, renovated, or converted right now. I'm sharing it under h...

From October 2025   Recorded live at the Southern Lodging Summit this past August as part of the keynote luncheon, Mitch Patel, President & CEO of Vision Hospitality Group, sat down with Glenn Haussman to share his journey from a single $3,000 investment to leading one of the most respected hotel companies in the U.S. In this conversation, Mitch explains: Why operational excellence and team cultur...