No Vacancy Live!

Costs are rising. Guests are stressed. Owners are squeezed. And hotels? They're juggling labor inflation, insurance spikes, debt pressure, and renovations delayed since… well, that period we all swore we'd never talk about again. For hashtag # NoVacancyNews I spoke with Mark Carrier , President of B. F. Saul Company Hospitality Group , to reveal what hotel owners really face today — and where smar...

Latin America is in the middle of a powerful hotel development surge, particularly in luxury and resort properties — and the numbers tell a compelling story. In this episode, Glenn Haussman talks with Bruce Ford of Lodging Econometrics about the real data driving expansion in Mexico, the Caribbean, Central America, and South America — and why developers, brands, and third-party operators are racin...

For decades I've preached getting closer to guests. Now, #hoteltech can make it so. (yes, Captain Picard reference). I've partnered with my friends at Hotel Business Magazine for a fast paced discussion on how hashtag#hoteliers are using tech not just to enhance the stay — but to understand guest behaviors, increase satisfaction, and unlock new revenue streams. What a group we've assembled! Dawn G...

Labor shortages. Rising costs. Too many headaches. 😩 But for hotels looking to streamline operations and save money, Foodbuy might just be the ultimate fix. In this conversation, Glenn talks with Tia Ariano, Senior Category Business Manager at Foodbuy, about how hotels can simplify everything—from housekeeping to landscaping—by consolidating vendors and accessing top-tier supplies, services, and...

For #NoVacancyNews, Anthony and I sat down with Stuart Greif, Chief Strategy & Innovation Officer at Forbes Travel Guide, to explore how tech is reshaping hospitality — and why human connection still wins. We talk about the risk of commoditizing service, the power of small gestures, and how technology should support — not replace — hospitality professionals. Stuart also shares how luxury brands ar...

In this conversation from The Hospitality Show, Glenn Haussman chats with Alliants CEO Tristan Gadsby about how AI and smart technology are reshaping the hospitality experience. From Resorts World Las Vegas to properties across the globe, Alliants is helping hotels turn staff into "superhumans" by giving them the right tools to deliver seamless, personalized service. Discover how Apple Wallet room...

Not every financial story starts with a bull market — but that's exactly where Sarah Rogers , SVP of Corporate Finance for MGM Resorts International , found her footing. From Wall Street to the Las Vegas Strip, Sarah now helps steer one of the world's largest hospitality companies through billion-dollar deals, market shifts, and global expansion. In our conversation, Sarah opened up about: 💰 How...

The hospitality construction pipeline is full of mixed signals. For #NoVacancyNews, I spoke with Bruce Ford of Lodging Econometrics to cut through the noise for clarity on hotel development drivers. We discussed the rise of conversion brands, slowdown in new construction starts, and why markets like Dallas and Phoenix are still growth giants. Bruce also shares why franchise companies are clamping...

The hospitality labor crisis isn't new — but it's evolving. For #NoVacancyNews, Glenn and Anthony Melchiorri spoke with Todd Davis of Chef Agency about what it really takes to recruit and retain culinary talent in today's casino and resort environments. We dig into the post-COVID talent shift, the rise of remote market opportunities, and why empathy, speed, and reputation matter more than ever. If...

On the floor at The Hospitality Show, Glenn connects with Nick Horgan of Amaze Insights for a conversation equal parts inspiration and laughter. From lessons in leadership and the power of data to the importance of working with purpose, Nick shares how to make the most of every opportunity—even when the waters get choppy.   Presented by Actabl, the platform that gives hoteliers the power to profit...

Longtime friend and shadowy industry figure Chris Daly briefly emerges from his cicada like cocoon to bestow us with some laughs and wisdom during our happy hour salute to the weekend. Plus, Bruce Ford makes a suprise appearance while Producer Dave shares some legit news.

Just unveiled at #TheLodgingConference, Hilton's Outset Collection is redefining what it means to be an independent hotel — giving "indie gems" a global stage to shine while staying true to their identity. In this interview, Glenn Haussman chat with Kevin Osterhaus of #Hilton to talk about how Outset empowers hotels that have soul — properties that fit their place, not a mold.  Kevin shares how Hi...

Starting a new business is never easy — but after 39 years in the # hotelindustry , Greg A. Presley decided it was time to bet on himself. I caught up with Greg on the show floor during The Lodging Conference for  # NoVacancyNews , where we talked about his leap of faith to launch Presley Hospitality , the power of relationships, and why getting "back to the basics" in  # hotelmanagement might be...

I had the chance to interview keynote luncheon speaker Mitch Patel, President & CEO of Vision Hospitality Group, on stage during the Southern Lodging Summit this past August. Here's that keynote session for you.  We covered a lot of ground — from the early days when Mitch cashed out his 401(k) to build his first hotel, to how he's navigating today's market with a laser focus on #operationalexcelle...

Zack Gharib is running up success after success as President of Red Roof. We think that streak is about to end as he joins Glenn, Craig, Producer Dave and Doctor Producer Suzanne for some drinks and laughs to kick off the weekend.

Extended stay is dominating the hospitality pipeline, but not all brands are the same. For #NoVacancyNews, I spoke with Jennifer Kearney, CMO of StayAPT Suites, about how they're redefining the category with a true apartment-style experience. During The Lodging Conference we discussed the psychology of space, the importance of privacy and independence, and why StayAPT's purpose-built design is att...

Doing more with less — that's the reality for every #hotel operator today. I spoke with Cam Schultz, CEO of Foodbuy , about how smarter #procurement strategies and better technology are helping hoteliers protect margins, manage supply chains, and keep kitchens running smoothly — even when staffing is tight. Cam shared how #Foodbuy is giving operators a clearer look at costs, helping teams cut wast...

Great hospitality starts with confident employees. Without them, guest satisfaction—and the bottom line—suffers. That's why I hosted a Hotel Business Hot Topics roundtable with: 👉 Eric Rubino – Chief Operating Officer/Principal, extreme hospitality 👉 James Carroll – CEO, Crestline Hotels & Resorts 👉 Jessica Lee – Global Officer, Talent Acquisition + Associate Development, Marriott International...

When the market gets wobbly, some run scared — others lean in. For #NoVacancyNews, I spoke with Doug Rigoni of West Coast Hospitality and Mark Hope of Coast Hotels at The Lodging Conference to explore how uncertainty is creating real opportunity across the West Coast and Canada. We talk about RevPAR trends, risk-taking mindsets, and why tertiary markets are struggling while primary cities still sh...

What if your hotel stay felt like a backstage pass? In this episode of #NoVacancyNews, Glenn Haussman and Anthony Melchiorri talk with Oscar Serrano of UMusic Hotels about how Universal Music Group is transforming hospitality into a full-blown entertainment ecosystem. From a 1945 theater at the heart of their Madrid flagship to genre-personalized guest experiences, this isn't your typical luxury h...

Tough times don't mean you stop having fun. That's what Dina Belon, President of Staypineapple Hotels , reminded me for #NoVacancyNews during the The Lodging Conference . She's navigating rising costs, labor challenges, and market uncertainty — but with her trademark optimism and energy intact. Here's what I loved from our conversation: 👉 Don't panic — stay focused. Hospitality is cyclical, and t...

Las Vegas is evolving from a gaming town into one of the world's premier sports destinations — and MGM Resorts International is leading the charge. In this interview, Lance Evans, SVP of Sports & Partnerships at MGM Resorts, explains how: ⚾ The arrival of Major League Baseball will transform the Las Vegas calendar.  🏒 The success of the Golden Knights, Raiders, and Aces unlocked a new era of maj...

Management companies don't always get top billing in deal conversations… but they should. At The Lodging Conference , I sat down with Mark Crisci, Principal & Chief Investment Officer at Azul Hospitality , to dig into the real role management companies play in transactions —especially in a slow market. Here's what stood out: 👉 With deal flow down, management changes are often triggered by lender...

Saudi Arabia is building one of the most ambitious #hospitality and #tourism projects in the world—and Jerry Inzerillo is leading it. On No Vacancy Live , Anthony Melchiorri and I spoke with Jerry, CEO of the Diriyah Gate Development Authority , about the $64B master plan to transform the birthplace of the Kingdom into a cultural destination with 42 new hotels, 1,000 shops, and a fully walkable he...