ADD Systems ADDcast

A smooth customer experience is so important these days, and Covid has continued to bring self-service to the forefront. Client portals are critical in giving customers the optimal mix of self-help and personal touch. Liz Hill, Manager - Client Services Group at PriMedia, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss customer expectations, some key portal features, imple...

Cybersecurity attacks are rampant, with more and more businesses being hit every day. Companies need to protect themselves, and understanding the vulnerabilities is a great place to start. ADD Systems' Andy Katsigiannis, Director of IT & Customer Support, joins Brian Cohen, Multimedia Specialist and host of ADDcast, to discuss the importance of Cybersecurity for every company, as well as some...

ADD Systems’ President Bruce C. Bott and Senior Vice President and COO, Rob Culbertson sit down with Multimedia Specialist and host of ADDcast, Brian Cohen to review the last year and discuss plans for 2022. Bruce and Rob reflect on elements like what they’ve learned from managing a transition to flexible work from home formats, and how ADD continues to prioritize strong client relationships even...