The Happy Practice

What does a HIPAA horror story actually look like, and how can healthcare practices keep one from happening to them? HIPAA, cybersecurity, and compliance expert Amy Wood joins Adam Sierra to share real stories of ransomware, shared passwords, risky vendors, patient data exposure, and preventable security failures. Amy explains why protecting patient information is bigger than an IT problem, what p...

AI is not just about automating tasks. For multi-location healthcare organizations, it can help improve consistency, surface better data, and create a more scalable patient experience. In this episode of The Happy Practice, Adam Sierra sits down with Amy Manzo to talk about what AI adoption looks like across multi-location dental practices and how leaders can use technology to improve operations w...

Strong healthcare practices are built on more than good systems. They need leaders who can create clarity, protect the culture, and help their teams grow. In this episode of The Happy Practice, Adam Sierra sits down with Laci Phillips of Practice Dynamics to talk about what effective leadership looks like inside a dental practice and why so many practices struggle with it. Laci explains that most...

Great healthcare teams are not built by avoiding conflict. They are built by communicating clearly, addressing issues early, and holding each other accountable. In this episode of The Happy Practice, Adam Sierra sits down with dental consultant Genevieve Poppe to talk about the communication problems she sees repeatedly inside healthcare practices and what leaders can do about them. Genevieve expl...

AI can help healthcare organizations scale faster, reduce repetitive work, and improve operational efficiency. But the quality of the results depends heavily on the quality of the data, the implementation strategy, and the way humans stay involved. In this episode of The Happy Practice, Adam Sierra sits down with Dr. Hendrik Lai to talk about what AI actually looks like inside dental and healthcar...

Marketing should not be treated as a line-item expense. Done well, it should help generate measurable practice growth. In this episode of The Happy Practice, Adam Sierra sits down with Cassidy Turley from Gargle to talk about how healthcare practices can build a smarter, more accountable marketing strategy. Cassidy explains why many practice owners struggle to see marketing as an investment, how c...

AI can help healthcare practice owners reclaim time, automate repetitive work, and focus more energy on patients and practice growth. But the real opportunity is not replacing people. It is giving teams more capacity to do the work that actually requires a human. In this episode of The Happy Practice, Adam Sierra sits down with optometrist and practice owner Dr. Adam Rosa to talk about what that l...

How can healthcare practices use AI to grow without losing the human experience that patients value? Chris Balbi joins Adam Sierra to share how his team grew from one injector working out of a dental office to a multi-location med spa organization, and why much of that growth came from building a memorable brand, investing in community, and finding smarter ways to operate. Chris breaks down practi...

In this episode: What does it take to start a specialty veterinary practice from scratch without burning out? Veterinary ophthalmologist Dr. Ben Bergstrom shares how he opened Eye Vets in Nashville in October 2023 — from a real-estate snag to the systems he perfected early and the mission-aligned team he built. We also talk cataract surgery that restores sight, treating elephants up close, meeting...

In This Episode:   We welcome Dr. Thanh Mai—optometrist, educator, speaker, and practice owner based in Orange County, California. Dr. Mai reflects on his personal experience with childhood myopia, how it inspired his career path, and the steps he’s taken to grow from a single cold start into multiple thriving practices. He also shares insights on myopia management, leadership, and expanding throu...

In This Episode:   Join us for a conversation with Dr. Josh Funk, founder of Rehab 2 Perform, a fast-growing physical therapy group serving the Washington, D.C. area with 11+ locations and more than 110 team members. From his early days as an entrepreneur to developing a scalable healthcare model, Dr. Funk offers valuable insights on leadership, building strong culture, and adopting a CEO mindset...

In This Episode: In this episode, we sit down with Dr. Jeff Ellis, a board-certified dermatologist and the co-founder of a standout dermatology group just outside New York City. Dr. Ellis walks us through his journey from modest beginnings—literally running a clinic from three laptops—to leading a practice of over 30 team members. You’ll hear how his passion for tech, clear communication, and proc...

In This Episode: What really drives patients to say yes to care? It’s not just treatment plans, pricing, or insurance—it’s people. In this thought-provoking episode, consultant and industry powerhouse Debra Nash joins us to break down the human side of case acceptance. Drawing on over four decades of experience, Debra shares how small changes in communication and mindset can create massive shifts...

In This Episode: We sit down with Dr. Brianna Rhue—optometrist, CEO, and author—to discuss how practitioners can embrace innovation, scale their practices, and adopt a business mindset. Dr. Rhue shares her journey from childhood aspirations to practice ownership, her insights on balancing clinical and business responsibilities, and why collaboration is key to industry growth. We also dive into The...

In This Episode: We sit down with Chris Balbi, a marketing expert who has helped grow Misha Aesthetics from a small med spa to a thriving multi-location practice. Chris shares his unconventional journey from theater to marketing, how he built a strong social media presence, and why email lists matter more than followers. He also breaks down how AI is revolutionizing the aesthetics industry, from l...

In This Episode: We welcome back Genevieve Poppe to discuss how healthcare practices can leverage technology to improve patient care and streamline operations. Together, we explore the challenges of implementing new technology, from overcoming team resistance to ensuring successful adoption, and the critical role it plays in delivering a seamless, patient-centered experience. Genevieve shares prac...

In This Episode: In this episode, we welcome back Dr. Hendrik Lai for another insightful conversation. This time, we dive into the complexities of selling a healthcare practice. Dr. Lai unpacks the emotional, financial, and strategic aspects of preparing for an exit, emphasizing the value of planning from day one. He also shares new insights into the evolving marketplace for practice sales and off...

In This Episode: In this inspiring episode, we chat with Dr. Vernard Hodges and Dr. Terrence Ferguson, the dynamic duo behind Critter Fixers Country Vets. The discussion covers their unique journeys into veterinary medicine, the challenges of starting a practice, and their passion for giving back to the community. From humble beginnings in an 800-square-foot clinic to starring in a successful Nati...

In This Episode: In this episode, we sit down with Tim Dwyer, VP of Growth at Prompt Therapy Solutions. We discuss the unique challenges and growth opportunities in the physical therapy space, touching on topics such as improving practice efficiency, leveraging technology to reduce administrative burdens, and addressing the staffing issues common across healthcare. The conversation also delves int...

In This Episode: In this episode of the Happy Practice , we interview Sonya Dunbar, also known as the Geriatric Tooth Fairy. Sonya shares her powerful origin story of how her grandmother’s experiences in a long-term care facility inspired her to pursue geriatric oral health care. She discusses the importance of mobile dentistry and its role in providing vital services to underserved populations, f...

In This Episode: In this episode of the Happy Practice, we speak with Robin Dimond, CEO and founder of 5th & Cor, about building a people-first business through authenticity, innovation, and strong leadership. Robin shares her journey from owning restaurants to founding a marketing and innovation agency, offering insightful tips on marketing strategies, creating an empowering company culture,...

In This Episode: We sit down with Jordon Comstock, CEO of BoomCloud, to dive deep into the world of healthcare membership programs. The conversation explores how these programs can help practices reduce reliance on insurance, generate recurring revenue, and build stronger patient loyalty. Jordon shares his journey into the dental industry, the benefits of membership programs for both practices and...

In This Episode: We sit down with Debbie Evans, a seasoned dental professional and practice administrator at Wainwright and Wassel DDS in North Carolina. Debbie shares her journey into dentistry, discusses the importance of building a strong team, and reveals the best practices for creating a positive work environment. The conversation dives into team dynamics, the significance of open communicati...

In This Episode: We sit down with Dr. Jenn Tabiza, an optometrist and entrepreneur based in Los Angeles. Dr. Tabiza shares her journey from purchasing an optometry practice to founding a tech company and transitioning into the med spa industry. She discusses her passion for innovation, the importance of understanding patient needs, and effective strategies for marketing and growing a healthcare pr...

In This Episode:   Join us for an inspiring episode of the Happy Practice podcast as we sit down with tech visionary Cameron Hemphill. Cameron, the dynamic founder and CEO of ⁠Growth99⁠⁠⁠ , takes us on a journey from his entrepreneurial beginnings to transforming medical practices with innovative technology. Discover how Cameron is helping practice owners navigate the digital age, enhance patient...