The AI in Business Podcast

Aging expertise, paper‑based instructions, and inconsistent onboarding are creating a widening execution gap on the factory floor as experienced workers retire and new operators expect real‑time digital support. In this episode, Antoine Bisson, CEO and Co‑Founder at Poka, examines how manufacturers can capture institutional knowledge and convert it into structured digital guidance that accelerates...

Tax processes remain constrained by document-based workflows that limit data accessibility, speed, and cross-system integration. In this episode, Neal Schneider, Co-Founder and CTO at K1x, and Ken Powell, Chief Revenue Officer at K1x, unpack how shifting to standardized, connected tax data enables more efficient processing, interoperability, and improved use of information across stakeholders. The...

The gap between customer expectations and operational delivery is widening as traditional reactive service models struggle with volume volatility and workforce attrition. In this episode, Philipp Heltewig, Chief AI Officer at NiCE, unpacks how enterprises can transition to a proactive, AI-first customer experience by rethinking core service processes for the age of automation. The discussion outli...

Enterprise legal departments are currently navigating a breakdown in AI adoption caused by scattered data, inconsistent global regulations, and a lack of clear governance for grading automated workflows. In this episode, Christo Siebrits, Senior Associate and General Counsel at AbbVie, outlines how a validated internal large language model environment combined with a forced-ranking strategy for us...

Supply chains are being pushed to move faster while geopolitical volatility makes traditional planning cycles increasingly fragile for global enterprises. In this episode, Edmund Zagorin, Founding Chief Strategy Officer at Arkestro, and Mike Shin, Chief Supply Chain Officer at Trinity Rail Industries, join Daniel Faggella, Emerj CEO and Head of Research, to examine how proactive, data‑driven procu...

The collapse of traditional, static survey models at scale creates a systemic visibility gap that transforms multi-tier supply chain dependencies into boardroom-level risks. In this Aravo-sponsored episode, Carey Smith, former CIO and Chief Technology Innovation Officer of Blue Cross Blue Shield of Minnesota and President and CIO of XcelerateHealth, outlines how enterprises must transition to cont...

Enterprises are facing an 80% failure rate for AI agents in complex tasks because these systems lack the deep understanding required to navigate established legacy environments and existing internal systems. In this episode, Eran Yahav, CTO and co-founder at Tabnine, outlines how an enterprise context engine acts as a persistent memory and mapping layer that onboards AI systems into specific busin...

AI adoption is forcing a shift from automating yesterday's processes to redesigning the enterprise for differentiation and growth. In this episode, Dan Diasio, Global AI Consulting Leader and Americas Consulting CTO at EY, joins Emerj's Matthew DeMello to unpack why leading organizations are reallocating AI gains toward workforce reinvention, new operating models, and competitive advantage rather...

The contact center is shifting from a service channel to a primary point of fraud, where text‑based systems fail to catch the signals that surface only in live voice. In this episode, Mike Pappas, CEO & Co‑Founder at Modulate, joins Emerj's Nick Gertsch to examine how audio‑native, multi‑model analysis exposes social engineering and deepfake‑driven threats that traditional tools routinely miss. Th...

A growing number of enterprises are discovering that early agent wins don't translate into scale because agents can connect but cannot yet share context or improve as a coordinated system. In this episode, Papi Menon, Vice President of Product Management and Chief Product Officer at Outshift by Cisco, joins Emerj's Matthew DeMello to unpack why the missing cognitive layer in multi‑agent environmen...

Financial institutions are finding that the primary bottleneck to AI adoption isn't the technology itself, but the inability to govern sensitive data with the precision required for enterprise-scale deployment. In this episode, Mark Crean, Regional Vice President of Sales from Securiti AI and James Dean, AI Specialist at Google Cloud, breaks down how fragmented data and access risks keep high-valu...

A decade of stalled industrial AI efforts has given way to a new phase where agentic systems can finally handle complex, variable operational tasks without the brittle constraints of earlier automation. In this episode, Somya Kapoor, CEO at IFS Loops, joins Daniel Faggella Emerj CEO and Head of Research to examine how digital workers can be introduced as task‑specific assistants that learn from bu...

Enterprise AI is outpacing the operating models built to support it, forcing leaders to reconcile rapid iteration with safety, governance, and real‑world scale. In this episode, David Glick, SVP of Enterprise Business Services at Walmart, examines how stopwatch‑speed prototyping, nano‑agent architectures, and evolving security processes are reshaping enterprise delivery. The discussion highlights...

The traditional focus on supply chain efficiency has created brittle networks that break under modern volatility and shifting global trade consensus. Optilogic provides an AI‑native platform for supply chain design, where autonomous agents build models, generate scenarios, and evaluate network tradeoffs. In this episode, Don Hicks, CEO at Optilogic, unpacks why enterprise leaders must run supply c...

The reliance on historical data and manual CRM entry has created a significant gap between internal strategy and the real-time signals driving today's complex medical technology market. In this episode, Mike Monovoukas, CEO and Co-founder, and Alex Wakefield, CRO at AcuityMD, examine how operationalizing AI through proactive market signals and field-based insights can drive revenue growth by incre...

In today's episode sponsored by K1x, the accounting sector faces a critical inflection point as a deficit of 300,000 professionals intersects with escalating regulatory complexity and a doubling of alternative investment data. Ken Powell, Chief Revenue Officer at K1x, examines how sophisticated tax technology is facilitating a transition from experimental pilot programs to the institutional deploy...

Enterprise data estates often optimize for platform expansion over decision velocity, producing reporting layers that signal activity but fail to accelerate strategic outcomes. In this episode, Barry McCardel, CEO at Hex, examines how leading organizations can compress the gap between executive questions and decision-grade insight to materially increase the enterprise value of data. The discussion...

Today's guest is Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield of North Dakota. With deep experience leading enterprise AI strategy in regulated healthcare, Ylan brings a grounded perspective on how organizations can innovate responsibly with emerging technology. Ylan joins Emerj Emerj Client Narrative & Content Strategy Lead Nick Gertsch to discuss how healthcare leaders can appr...

Customer service leaders face rising pressure to resolve more interactions faster, while maintaining high-quality experiences — and many legacy systems and processes can't keep up. In this episode, Craig Walker, CEO of Dialpad, joins Daniel Faggella, Emerj CEO and Head of Research, to break down how AI can augment human agents to handle routine requests like order status and password resets, freei...

The critical bottleneck in small commercial pricing is no longer the actuarial model itself, but the operational friction and administrative stagnation that occurs during the transition from indication to production deployment. In this episode, Barbara Stacer, Vice President and Head of Small Commercial Underwriting and Underwriting Operations at Utica National Insurance Group, unpacks how carrier...

Today's guest is Carey Smith, Former President and CIO of XcelerateHealth and Chief Technology Innovation Officer (CTIO) of Blue Cross and Blue Shield of Minnesota. XcelerateHealth is a health-tech startup and business unit of Blue Cross and Blue Shield of Minnesota, focused on AI-driven digital products to transform healthcare insurance experiences. Carey joins Emerj's Nick Gertsch to discuss how...

Commercial life‑sciences teams are facing a widening gap between strong brand strategy and fragmented real‑world execution, driven by misaligned workflows, static targeting, and an inability to act at the speed patients move through their therapeutic journeys. In this episode, Philip Poulidis, CEO and Co-founder of ODAIA, unpacks how AI can close that gap by connecting brand intent to real‑time ex...

Today's guest is Raghu Ahobilam, Global Director of Inventory and Assets at NOV. Raghu brings global leadership experience across inventory management, asset strategy, and operational transformation in the energy and industrial manufacturing sector. Raghu joins Daniel Faggella Emerj CEO and Head of Research to examine how enterprise data foundations and emerging AI capabilities are reshaping maint...

Enterprise risk leaders are currently struggling to move beyond static, episodic checklists while managing the data "fire hose" generated by continuous monitoring. In this episode, Dean Alms, Chief Product Officer, and Eric Hensley, Chief Technology Officer at Aravo, break down how AI-native orchestration transforms fragmented risk data into a holistic, board-level resilience strategy. They examin...

Eliminating the friction caused by fragmented customer context is a primary mandate for enterprise operations leaders. Joe Atamian, Vice President at Comcast, joins the program to discuss the transition to an AI-first operating model — where AI acts as the connective infrastructure that maintains history and intent across IVR, chat, and live agents. This briefing explores how the Fortune 500 can m...