Inside Restoration & Recovery

When disaster strikes, the decisions made before the loss can have a major impact on what happens next. In this episode of Inside Restoration & Recovery, Kenneth Roberts, Regional Sales Manager for BMS CAT’s South Region, shares lessons from more than 13 years in the restoration industry and explains why preparedness, communication, and transparency are critical to an effective response. Rober...

When disaster strikes, the decisions made before the loss can have a major impact on what happens next. In this episode of Inside Restoration & Recovery, Kenneth Roberts, Regional Sales Manager for BMS CAT’s South Region, shares lessons from more than 13 years in the restoration industry and explains why preparedness, communication, and transparency are critical to an effective response. Rober...

For hotels, the guest experience depends on more than what visitors can immediately see. Clean rooms, fresh linens and well-maintained common areas are obvious signs of a property’s standards. But some of the systems most critical to maintaining those standards operate almost entirely behind the scenes. Cooling infrastructure is one example. Rochelle Richardson of BMS CAT recently spoke with the f...

When a facility experiences an unexpected water loss or other emergency, the first few minutes can have a major impact on what happens next. For facility teams, preparation can be just as important as the response itself. In this episode of Inside Restoration & Recovery, Dana Buzzelli, Commercial Account Manager at BMS CAT, shares practical steps facility leaders can take before disaster strik...

When a facility experiences an unexpected water loss or other emergency, the first few minutes can have a major impact on what happens next. For facility teams, preparation can be just as important as the response itself. In this episode of Inside Restoration & Recovery, Dana Buzzelli, Commercial Account Manager at BMS CAT, shares practical steps facility leaders can take before disaster strik...

Arizona’s monsoon season can bring more than heavy rain. For commercial property teams, sudden high winds, dust storms, flash flooding, and intense rainfall can create significant damage with little warning. In this episode of Inside Restoration & Recovery, Shane Hudson, General Manager of BMS CAT’s Phoenix location, explains what makes Arizona’s monsoon season unique and how facility and prop...

Arizona’s monsoon season can bring more than heavy rain. For commercial property teams, sudden high winds, dust storms, flash flooding, and intense rainfall can create significant damage with little warning. In this episode of Inside Restoration & Recovery, Shane Hudson, General Manager of BMS CAT’s Phoenix location, explains what makes Arizona’s monsoon season unique and how facility and prop...

A major renovation may transform how a building looks, but preparing a facility for occupants also means addressing the systems operating behind the scenes. In this BMS CAT Project Profile, Colin Trudo, Director of HVAC Services at BMS CAT, takes viewers inside a university dormitory project in Dallas, Texas. The facility recently underwent a complete remodel that included the installation of a ne...

When customers walk into a retail store or restaurant, they expect the lights to be on, the temperature to be comfortable, the property to be clean, and operations to run smoothly. Behind that experience is often a facilities team managing what Chris Utrie calls “orchestrating chaos.” In this episode of Inside Restoration & Recovery, Chris Utrie, Director of Retail and Foodservice at BMS CAT,...

When customers walk into a retail store or restaurant, they expect the lights to be on, the temperature to be comfortable, the property to be clean, and operations to run smoothly. Behind that experience is often a facilities team managing what Chris Utrie calls “orchestrating chaos.” In this episode of Inside Restoration & Recovery, Chris Utrie, Director of Retail and Foodservice at BMS CAT,...

For Colin Trudeau, Director of HVAC Services at BMS CAT, nearly two decades with the company have brought opportunities to learn the restoration business from nearly every angle. Since first joining BMS CAT in 2001, Trudeau's career has included roles in project coordination, sales, carpet and air duct cleaning, marketing, corporate training, branch operations, and now leadership of HVAC services...

Inside Restoration & Recovery is back with a new season of conversations featuring the experts behind BMS CAT's response to some of the toughest restoration and recovery challenges across the country. In each episode, we sit down with industry professionals to share practical insights, real-world experiences, and actionable advice to help facility managers, property owners, and business leader...

Inside Restoration & Recovery is back with a new season of conversations featuring the experts behind BMS CAT's response to some of the toughest restoration and recovery challenges across the country. In each episode, we sit down with industry professionals to share practical insights, real-world experiences, and actionable advice to help facility managers, property owners, and business leader...

When most people think about hurricane preparedness, they picture stocking up on supplies or boarding up windows as a storm approaches. But according to Certified Broadcast Meteorologist, FEMA Certified Instructor, Cheryl Nelson, the most important work happens long before a hurricane ever appears on the forecast. "Hurricanes don't just test buildings, they test your plans," Cheryl explains. That...

For Jeremy James, a career in restoration has never been just about repairing buildings. It's about helping people through some of the most challenging moments they'll ever face and doing it alongside a team that shares the same commitment. After joining BMS CAT in 2011 as a Sales Manager, Jeremy has grown with the company, serving as a General Manager before becoming a Regional Vice President sup...

Large commercial construction projects require careful coordination, specialized expertise, and reliable partners who can keep work moving without slowing down the overall schedule. While many companies focus on general construction, there are often specialized scopes that require additional resources and experience. During a recent conversation, Curtis Marcum, Branch Manager, and Rob McBurney, Co...

Strong customer partnerships are built long before an emergency occurs. While restoration companies are often called during a crisis, the most successful relationships begin with communication, planning, and a shared understanding of each organization's goals and operational needs. In this installment of the Industry Soundbite Series, Jaime Wagoner explains that great partnerships start with liste...

For facility directors, summer is one of the most important times of the year to prepare for unexpected events. Whether it's hurricane season, severe thunderstorms, extreme heat, or an unforeseen water or fire loss, taking a proactive approach today can significantly reduce disruption when an emergency occurs. In this installment of the Industry Soundbite Series, Jamie Wagoner shares one simple bu...

The first hour after a fire can have a lasting impact on a property's recovery. While the immediate emergency may be over once the fire is extinguished, the decisions made in the hours that follow can influence how quickly a building returns to operation, how much additional damage occurs, and how effectively tenants and occupants are supported. In this installment of the Industry Soundbite Series...

On this episode of Inside Restoration & Recovery, host Martha Lewis welcomes Shadira Jones, General Manager of BMS CAT's Tampa office, for a conversation about hurricane preparedness, crisis leadership, and what it takes to help businesses recover when disaster strikes. Drawing from her experience leading response efforts during back-to-back hurricanes that impacted Florida, Shadira shares how...

In healthcare environments, downtime is not just a business interruption. It can directly impact patient care. Hospitals and healthcare facilities operate around the clock, serving patients with urgent and often life-critical needs. When an area of a facility becomes unavailable due to water damage, fire, construction, or another disruption, every minute matters. In this soundbite, Jeremy James ex...

Healthcare facilities face a unique challenge when restoration or construction work needs to be completed. Unlike many commercial environments, hospitals and healthcare campuses cannot simply shut down operations while work is being performed. Patient care must continue, staff must remain productive, and critical services must stay accessible throughout the project. In this soundbite, Jeremy James...

Jeremy James discusses why emergency planning is one of the most important investments a healthcare facility can make before a disaster occurs. Hospitals operate in an environment where downtime is not simply an inconvenience. Critical departments, patient care areas, and life-safety systems must remain operational even during emergencies. That is why proactive planning and coordination are essent...

Kacie Chappell shares her insights on why large-scale restoration projects require a fundamentally different approach than smaller losses. While it may be easy to assume that a major disaster is simply a larger version of a routine restoration project, Kacie explains that the level of expertise, planning, logistics, and resources required increases dramatically as the scope of the loss grows. From...

Hurricane season is approaching, and for commercial facilities, preparation isn’t optional, it’s critical. Join BMS CAT for a live webinar, “Hurricane Preparedness: Planning, Response, and Recovery for Commercial Operations,” on May 6th, where industry experts will break down what it truly takes to prepare for, respond to, and recover from a major storm event. This panel brings together a powerful...