You Should Know

Most hiring assessments break communication, empathy, active listening, and problem-solving into separate scores. The problem is that frontline employees don’t use those skills separately. They use them together during real conversations with customers. HiringBranch takes a different approach. Candidates respond to open-ended scenarios using their own voice or writing, giving employers a better lo...

AI adoption should not be measured by how many employees use a tool. It should be measured by whether work gets completed faster, more simply, and with better outcomes. In this episode, John Phillips, Group Vice President of Employee Experience at ServiceNow, explains why employee experience depends on the complete value exchange between people and organizations, including the software and workflo...

Fear-based leadership rarely announces itself as fear. It shows up as control, surveillance, short-term decision-making, and the belief that people cannot be trusted unless someone is watching them. In this episode, the founder and Executive Chairman of Oyster explores why outdated leadership models continue to survive, how remote work exposes the difference between trust and control, and what lea...

HR compliance is harder because employers must navigate overlapping federal, state, city, and county rules while managing risks created by AI and remote work. Exposure often begins with basic processes companies assume are handled. In this episode, Jeremy Mancheski, Founder and CEO of OutSolve, explains how HR compliance has evolved since 1998 and why technology has not eliminated the need for exp...

Where You Work Matters: What Workforce Data Reveals About Career Mobility Where you work shapes how far your career goes. Real workforce data exposes which employer practices create mobility, retention, and real opportunity — and which ones don't. William Tincup explores how workforce analytics reveals where talent systems work, where they fail, and which roles actually drive business performance...

AI interviewers can engage every applicant at speed, but they cannot prove job readiness on their own. High-volume hiring works better when automated interviews are paired with job-specific skills assessments. In this episode, Stéphane Rivard, CEO and Co-Founder of HiringBranch, and Prem Kumar, Founder and CEO of Humanly, and explain how AI interviews and skills assessments can work together to im...

Global Hiring Just Got Real for SMBs: How isolved and Remote Are Making It Work Global hiring used to mean local entities, legal headaches, and a stack of disconnected systems. Not anymore. isolved and Remote are partnering to bring enterprise-grade international hiring to small and midsized businesses without the complexity. William Tincup sits down with Barry Gauch (isolved) and Pim Altena (Remo...

Strong communication isn't about using bigger words or speaking perfect English. It's about making ideas clear, building trust, and creating connections across cultures. In a world where teams span countries and time zones, the ability to communicate with confidence and clarity has become one of the most valuable professional skills anyone can develop. In this episode, you'll learn why confidence...

Most employees hear the word “assessment” and immediately think of being judged. Kian Katanforoosh thinks that mindset is outdated. The future isn’t about screening people out. It’s about measuring skills, accelerating learning, and helping people prove what they can actually do. The biggest workforce advantage may not be talent. It may be learning velocity. Skills intelligence, AI readiness, work...

Most people spend years trying to find the perfect career fit. Sarabeth Bickerton thinks that’s the wrong goal. The real problem isn’t fit. It’s belonging. People don’t want to be squeezed into someone else’s box. They want to be seen, known, and valued for who they actually are. The workforce is obsessed with skills and titles while people are searching for identity. Career belonging, professiona...

Only 6% of businesses in Ireland have deployed AI at scale. That’s the wake-up call. This conversation cuts through the AI cosplay and gets real about skills-based hiring, HR transformation, employee trust, governance, automation, and what happens when agents start doing half the work faster than your best ops team. In this episode… Stephanie explains why most companies are stuck in pilot mode, wh...

Most companies say they hire for skill. Carlton Gates says that’s nonsense. From AI screening tools to culture-fit traps, this episode breaks down why recruiting is still more gut instinct than science. Only 10 candidates get reviewed out of 1,000 applicants. AI is filtering your future before a human ever sees your name. Skills-based hiring, recruiting tech, candidate fraud, soft skills, hiring v...

Most companies say they want innovation. Then they build rooms where people are punished for thinking differently. Creativity isn’t rare. Suppressing it is. Josh Linkner connects innovation, leadership, psychology, and business through one brutal truth: most people stop sharing bold ideas because they’ve been trained to avoid mistakes. The result? Safe thinking, mediocre execution, and teams stuck...

The AI shift isn’t coming. It already hit payroll, hiring, benefits, and every broken HR process companies ignored for years. Most teams still think they have time. They don’t. 85% of companies say they’re adapting. Most are just playing with ChatGPT while the talent market, employee expectations, and AI adoption sprint past them. A sharp conversation with Amy Mosher on what HR leaders are getting...

You made it easy to apply. Now you’re buried. Bots, bad fits, fake signals. That’s the game. Recruiting, AI hiring, applicant volume, skills gap, and signal vs noise are colliding hard and most teams aren’t ready. In this episode… you’ll hear what AI is actually fixing, what it’s making worse, and how to spot real talent when everyone looks qualified on paper. Key Takeaways : Easy apply created a...

What if the candidate with the “messy” résumé is actually the one who ramps fastest? Rebecca Kehoe from Cornell University breaks down what HR gets wrong about job hopping, why onboarding matters more than most teams realize, and how performance, culture fit, and career transitions are more connected than we think. In this episode, Rebecca Kehoe shares research on how job hoppers often come up to...

In this episode, Oz Khan (Head of ADP Ventures) joins William Tincup and Ryan Leary to discuss the shifting landscape of HR Tech investing. Learn why the Series A definition has changed, how AI-native startups are disrupting traditional SaaS models, and the strategic logic behind Build vs. Buy decisions at the enterprise level. Episode Overview: Technology constantly changes the "wrapper," but the...

Internal mobility is one of the most misunderstood dynamics in modern organizations. JR Keller brings the empirical lens that most leaders never get. His research at Cornell University’s ILR School unpacks how hiring decisions are made, how managers balance team performance with talent development, and why employees often misinterpret the signals around opportunity. This episode moves past slogans...

Is your AI recruiting strategy actually working, or just scaling bad data? In this episode of WRKdefined, William Tincup and Ryan Leary sit down with Hari Kolam (Findem) and Maveric (Getro) to break down their landmark acquisition and what it means for the Future of Talent Acquisition. The Death of the Static Job Post: Why "intelligent outcomes" are replacing traditional hiring volume. What You’ll...

AI is moving quickly from experimentation to everyday use inside large organizations, especially when it comes to employee experience. Adoption alone is no longer the headline. What matters is whether people trust the technology, understand how it is being used, and can see real outcomes tied to that usage. At scale, those questions carry more weight and more risk. In this episode, the focus is on...

Hiring teams are surrounded by AI tools, but many still aren’t sure what’s actually helping and what’s just noise. The real tension right now isn’t whether AI belongs in hiring. It’s how it gets used, who understands it, and whether it’s improving outcomes or just increasing volume. In this episode, William Tincup sits down with Heidi Laki from Indeed to talk about what’s changing inside recruitin...

Why does the job search feel broken, and can AI actually fix it? In this episode of WRKdefined, William Tincup and Ryan Leary sit down with David Lane, VP of Product Management at Indeed, to pull back the curtain on how the world’s largest job site is using AI to fight "hiring anxiety" and ghosting. The Shift to Career Scout: How Indeed is moving from a static job board to an AI-guided career assi...

In this episode we talk about skills, healthcare talent, community hiring, psychometrics, and workforce equity. A major health system needed a new way to hire in a Chicago neighborhood where life expectancy was thirty years below the national average. Instead of waiting for candidates to come to them, they built Project Equinox and took Plum’s assessment tech straight into the community. What star...

In this episode we talk about frontline work, safety, AI agents, employee experience, and the tech strategy behind keeping 100,000 workers informed, supported, and confident on the job. Trilok Manchanila from ABM breaks down how AI is changing everything from PTO visibility to multilingual policies to safety alerts that actually prevent incidents. This is real-world AI. Practical. High stakes. And...

In this episode we talk about generative AI, talent acquisition, candidate experience, workflow design, and how Oracle is pushing recruiting into the next era. Nagaraj Nadendala, SVP/GM Product Development breaks down the thinking behind Career Coach, why the industry needed a reset, and what it means for recruiters who are nervous about AI. This one hits on memory, scale, model choices, and the m...