What The Pluck?

Send us a message Scroll your feed and it looks like everyone’s booked out, training on the side, launching skincare lines, and somehow still managing a spotless salon and a green juice. But here’s the truth: the “perfect tech” is a myth and we’re done pretending she’s real. In this episode, we’re getting real about the pressure to do it all and look good doing it. From Insta-worthy salons and nev...

Send us a message You sent us your wildest dilemmas and whew, the chaos did not disappoint. From two-faced teammates and client-thieving bosses to shady besties, latecomers, copycats, and boundary-breaking boyfriends, nothing was off limits. In this special Debbie Dilemma edition, we play agony aunts for the beauty industry — breaking down real listener submissions with bold advice, unfiltered hon...

Send us a message Let’s talk about the pressure to be perfect—and the blurred lines between beauty, enhancements, and identity. In this episode, we dive into the rise of tweakments, filters, and the “Instagram face” epidemic. We unpack the emotional and professional impact of being in an industry where looking flawless often feels like part of the job—and how it’s changed the way we see ourselves...

Send us a message In this episode, we’re getting real about the burnout epidemic in the beauty industry. From the emotional exhaustion of being everything to everyone, to the pressure to always be “booked and busy” – we’ve lived it, and we know you have too. We open up about our personal experiences with burnout, how it crept in, the warning signs we ignored, and the boundaries we had to build to...

Send us a message Every beauty pro has a delulu phase—and in this episode, we’re airing ours. From undercharging because we “just love it,” to thinking a Canva post would get us booked for months, we’re reflecting on the wild, naïve and hilariously optimistic things we believed at the start of our careers. We’re talking early business delusions, marketing fails, unhinged launch ideas, and the ones...

Send us a message Working with your bestie in the beauty industry? Iconic. Falling out over a ring light and a client no-show? Tragic. In this episode, we’re diving into the real side of relationships in the beauty biz—from incredible industry friendships to toxic co-workers, collab disasters, and frenemies you didn’t see coming. We’re talking boundaries, jealousy, business breakups and how to pro...

Send us a message You asked for chaos—and here it is. In this episode, Jamie and Harriet dive headfirst into the petty, the painful, and the downright cringey parts of the beauty industry. From crusty lash lines to the curse of “business beige,” we're calling out the things that give us the ultimate ick… and maybe even exposing a few of our own. ⚠️ Warning: If you’re easily offended, maybe sk...

Send us a message Your favourite unfiltered beauty besties are BACK! 💥 In this season opener, Jamie and Harriet catch you up on everything —from launching the new salon, to behind-the-scenes chaos, to why Season 9 might just be our most unhinged yet (we’re scared too tbh). We’re talking bold opinions, more delulu energy than ever, and a whole lot of laughs, lessons, and low-key madness. Expect ou...

Send us a message Want to take your beauty business to the next level? In this season finale of What The Pluck’s Beauty School , we’re talking all things growth, expansion, and long-term success. Special guest Harry Dalton, co-founder of Buff Browz, joins us to share his journey of building one of the UK’s fastest-growing beauty brands and the key lessons he’s learned along the way. From scaling s...

Send us a message A successful beauty business isn’t just about skill—it’s about the people behind it. In this episode of What The Pluck’s Beauty School , we’re diving into the essentials of hiring, training, and leading a dream team. From finding the right staff and creating a strong salon culture to managing employees and keeping your team motivated, we’ll share expert tips to help you build a t...

Send us a message Running a beauty business isn’t just about perfecting treatments—it’s also about protecting yourself, your clients, and your brand. In this episode of What The Pluck’s Beauty School , we’re breaking down the essential legal steps every beauty pro needs to know. From licensing and insurance to health & safety regulations, we’ll guide you through the must-haves to keep your bus...

Send us a message Your brand is more than just a logo—it’s the foundation of your beauty business. In this episode of What The Pluck’s Beauty School , we’re diving deep into the world of branding, covering everything from crafting a strong identity to attracting your ideal clients. We’ll share expert tips on defining your brand voice, creating a visual aesthetic, and ensuring consistency across so...

Send us a message Retail sales can be a game-changer for your beauty business—but how do you sell without feeling pushy? In this episode of What The Pluck: Beauty School , we’re breaking down the secrets to effortlessly boosting your retail revenue. From recommending products with confidence to positioning retail as an essential part of your client’s beauty routine, we’ll teach you how to increase...

Send us a message Your beauty business isn’t just about treatments—it’s about building relationships that keep clients coming back! In this episode of What The Pluck: Beauty School , we’re diving into the art of client retention. From creating unforgettable first impressions to handling tricky customer situations with confidence, we’ll share proven strategies to boost loyalty, increase rebookings,...

Send us a message Social media is your beauty business’s best friend—if you know how to use it! In this episode of What The Pluck’s Beauty School , we’re sharing the secrets to mastering your online presence. From crafting eye-catching content to engaging with your audience, we’ll guide you through the strategies that turn followers into loyal clients. Plus, discover our top tips for creating a so...

Send us a message Pricing your services can feel like a balancing act, but we’ve got you covered! In this episode of What The Pluck’s Beauty School , we’re breaking down how to calculate your treatment costs to ensure profitability without overpricing. Learn how to factor in time, product expenses, and overhead costs, and discover tips for setting prices that reflect your value while staying compe...

Send us a message Numbers don’t have to be scary! In this episode of What The Pluck’s Beauty School , we’re diving into the essentials of bookkeeping for beauty businesses. Learn how to track your income and expenses, manage your cash flow, and keep your finances in tip-top shape. We’ll share simple strategies for staying organized, avoiding common mistakes, and making tax time a breeze. Whether y...

Send us a message Welcome to What The Pluck’s Beauty School ! In this exciting first episode of Season 8, we’re kicking things off with a bang by giving you an overview of what it takes to run a successful beauty business. From mastering your finances to building a brand that stands out, we’ll introduce you to the key topics we’ll cover this season. Plus, we’ll share our top tips for laying a stro...

Send us a message In this festive season finale, join us as we reminisce about the highlights, challenges, and incredible moments from our year in the beauty industry. We'll discuss our standout memories, lessons learned, and achievements, plus take a fun dive into the festive season as we talk about "the C word" — Christmas! From our favorite seasonal tips to the joy (and chaos) of...

Send us a message Join us as we dive into the glitz, glam, and unforgettable moments from our whirlwind experience at the 2024 Lash and Brow Awards! We took center stage at the Brow Awards, hosted a rocking pre-party, and recorded our first-ever live podcast at the Lash Awards with none other than the incredible Lash Mother, Uli. This episode is packed with behind-the-scenes stories, laughs, and a...

Send us a message Are you ready to maximise your salon’s retail sales this holiday season? In this episode, we’re diving into retailing essentials for beauty professionals, sharing insider tips on how to make the most of Black Friday and Christmas to boost your bottom line. From product selection to creating irresistible offers, we cover everything you need to make retailing feel like second natur...

Send us a message in this fan-favorite episode, Beauty Horror Stories Pt. 6 , we dive into the wildest, most cringeworthy, and downright shocking stories sent in anonymously by beauty pros and clients alike. From disastrous salon mishaps to nightmare client encounters, we’re spilling the tea on the beauty industry’s most horrifying moments. If you thought beauty was all glam, think again! Get read...

Send us a message Join us for an exciting episode of What The Pluck with the incredible founders of CC Tanning & Beauty, Charlotte and Harriette! With over 40 years of combined experience, they share their journey in the beauty industry, the secrets behind their tanning and skincare products, and their mission to make high-quality beauty accessible to everyone. Tune in as we dive into tanning...

Send us a message In this episode, we chat with Lisa Roberts, founder of BROW SPA™, to dive into the brand’s mission of making self-care a priority through natural beauty and cruelty-free products. Lisa shares how she envisioned BROW SPA™ as a sanctuary for relaxation and inner peace, offering expert rituals to nourish both body and soul. We discuss the future of vegan beauty, the power of self-lo...

Send us a message We’re back and better with another crack at discussing the tricky topic of raising prices in the beauty industry—this time, with properly working mics! In this episode, we dive into why it's important to regularly review your rates, how to communicate changes to clients without the awkwardness, and share success stories. Grab a coffee and listen in as we spill the tea on pri...