What the Fixed Ops?! (WTF?!)

Is the customer ALWAYS right?! Yes...ish. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_source=wtf&utm_medium=sponsorship&utm_...

What's better than finding a promotional strategy that works AND does the right thing for people who have earned it ....basically nothing! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consulta...

How do find new ways to drive yourself to greatness every single day? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_source=wtf&utm...

Details and experience are important to a job well done but it's more than that. It's a feeling, a vibe. What are the vibes like in YOUR dealership? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentar...

How do you keep surprising your team with rewards when they continue to raise their game? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?ut...

What is the single greatest factor in a dealership's success or failure? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_source=wtf&...

Henry Pimentel has been a part of the automotive industry for the better part of 20 years. And, as a Fixed Operations Director, he has amassed a wealth of useful knowledge about how to cultivate a positive and productive work atmosphere and how to exceed the expectations he's given by higher ups. He's sharing that information in this episode!  Global Dealer Solutions has a network of high-performa...

How do you get your highest-performing teams to get even better?! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_source=wtf&utm_med...

Motivating teams can be done so many ways. In today's world, finding new and innovative methods is tough. Allie Peters, as always, has ideas! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consu...

It's a Throwback...Tuesday(?) short from "Mile One" author, Ed Roberts!  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/partners?utm_source=wtf&...

Building a team of high-efficiency marvels starts with clear standards and Allie Peters makes sure that's done on Day 1. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http:/...

Allie Peters talks about Cavender Auto's approach to communicating vision and goals to their team.  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsdealers.com/p...

Hate workplace drama and constant complaining? The solution isn't all that difficult (but is still rarely implemented).  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http:/...

Allie Peters from Cavender Auto is our guest on WTF?! and she's dropping all kinds of knowledge about management and how she's learned to keep a level head in difficult times. As always, we talk about her personal journey as well. Allie was incredibly generous with her knowledge and her story, don't miss this! Global Dealer Solutions has a network of high-performance providers offering proven prod...

When the pandemic of 2020 hit, many very smart people made some very incorrect public assumptions about the automotive industry. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today...

Without the proper analytics, it can be hard to tell how well your business is doing. John Ellis elaborates... Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gdsde...

🤔 Agile Auto CEO John Ellis explains how his software evaluates rooftops to verify if the owners understand their place in the market properly. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary co...

John Ellis talks about EVs and shares his thoughts on the adoption rates and how he expects the market to evolve. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http://www.gd...

It's easy to get caught up in job costs and make bad customer service decisions as a result. Ray Hernandez provides an alternate choice that can help inspire continued loyalty. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together...

Pay is always an issue in any profession. But Ray Hernandez says it's actually not the biggest issue facing techs today. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http:/...

It's a tale as old as time, variable and fixed operations, though representing one company, can be night and day. Or is that still true? Have we made progress in our cross-departmental collaboration at the dealership? Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective t...

Owning your mistakes and learning from them is critical to future success. The more you waste time on excuses, the less your colleagues will respect you. Straight up. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule...

Ray Hernandez talks about making mistakes and how to stop them from becoming a bigger issue than they need to be. SPOILER: Accountability is a big part of it! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your co...

More often than not, long successful careers are long stories of professional and respectful behavior. Leaving your job with respect is critical to maintaining a clean list of useful contacts. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let...

We go WAY back to late 2022 for a chat we had with Service and Parts Director, Darryl Terrell, who talked about his "No Excuses" mentality. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consult...