The Shop Management Show

We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. Part two of this podcast discussion covers: [00:01:12] - Choosing a leader to support your multi-shop expansion [00:03:53] - Maintaining quality customer service across locations [00:08:08] - Building a multi-shop brand presence [00:11:48] - Measuring succes...

We spoke with Greg Marchand, COO at ShopPros, about effective strategies for shop owners considering multi-location expansion and management. This podcast discussion covers: [00:00:10] - Final registration call for Amplify 2024 [00:01:57] - Evaluating when it's time to launch a second shop location [00:04:22] - Researching and planning your multi-shop expansion [00:07:36] - Finding a mentor with m...

AutoLeap is set to host Amplify 2024, the industry's #1 virtual auto repair conference. In this special podcast edition, we preview the event, taking place on February 23. This episode discusses the event's: Amazing speakers and live sessions Unbelievable games and prizes Resource-rich exhibit hall And so much more Bookmark your calendars for February 23. You don't want to miss this game-changing...

We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. Part two of this podcast discussion covers: [00:00:54] - Continuous staff training for new technology [00:07:10] - Evolving the direction of your shop [00:11:37] - Financial considerations for emerging vehicle tech [00:13:40] - Keeping up on technology trends and regulations [0...

We spoke with Alan Beech, President of Beech Consulting, about the future of auto repair from a shop owner's perspective. This podcast discussion covers: [00:01:06] - Current state of the auto repair industry [00:03:11] - Creating a win-win partnership with customers [00:07:15] - Preparing your shop for evolving technology [00:11:35] - Educating your shop on EVs [00:13:28] - Developing hands-on ex...

We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. Part two of this podcast discussion covers: [00:00:40] - Crafting the perfect auto repair job description [00:03:00] - Hiring techs your shop can develop [00:03:51] - Examples of stand-out job benefits [00:08:15] - Keepi...

We spoke with Sara Fraser, VP of Business Development and Client Services at Haas Performance Consulting, about digital hiring and retention strategies for auto repair businesses. This podcast discussion covers: [00:01:30] - The evolution of hiring for auto repair shops [00:03:48] - Adapting hiring practices to a modern workforce [00:05:06] - Optimal approach to get started with hiring [00:07:04]...

We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. Part two of this podcast discussion covers: [00:00:49] - Planning for the future with a family-owned business [00:03:14] - Managing shop finances and positioning your techs for success [00:05:53] - Preparing for shop growth using AutoLeap [00:08:09] - Evolving your shop services to...

We spoke with Julio Sanchez, Owner of Total Automotive Services in Ruskin, FL, about his shop management experience. This podcast discussion covers: [00:00:59] - Inspiration to start an auto repair business [00:03:48] - Taking a leap of faith to launch a new shop [00:05:34] - Overcoming early challenges as a shop owner [00:08:52] - Building and maintaining trust with customers [00:10:48] - Differe...

We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. Part two of this podcast discussion covers: [00:01:01] - Incorporating customer feedback into your shop planning [00:06:07] - Setting aggressive yet realistic shop goals [00:11:56] - Finding and leveraging an accountability partner [00:17:17] - Top 3 practical...

We spoke with Greg Marchand, COO at ShopPros, about evaluating your shop's performance to end the year and planning for a successful 2024. This podcast discussion covers: [00:01:08] - Shop owner strategies to prepare for the new year [00:06:15] - Staying accountable with your goal setting [00:10:13] - Conducting transparent shop performance and employee reviews [00:15:36] - Reflecting on your perf...

We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. Part two of this podcast discussion covers: [00:00:49] - Establishing clear expectations with your customers [00:10:05] - Addressing customer concerns in your shop [00:22:10] - Teaching communication to your team [00:28:21] - Building a communicatio...

We spoke with Cecil Bullard, CEO at the Institute for Automotive Business Excellence, about effective strategies for mastering customer communication. This podcast discussion covers: [00:01:37] - How customer communication affects your shop's success [00:04:10] - Why some shops focus less on customer communication [00:09:12] - Recognizing issues with your shop's communication [00:17:19] - How to c...

We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. Part two of this podcast discussion covers: [00:00:40] - Stand out stories from restoring and reviewing cars [00:03:18] - Leveraging YouTube to build your brand [00:04:55] - The role of YouTube in helping shops grow [00:06:26]...

We spoke with Kyle Lindsey, founder and host of the mega popular Saabkyle04 automotive YouTube channel, about his unique career path and the viral success behind his videos. This podcast episode covers: [00:01:01] - Inspiration behind creating early YouTube reviews [00:02:03] - Launching an automotive YouTube business [00:06:21] - Growing the channel through networking and relationships [00:10:40]...

Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. Part two of this podcast conversation covers: [00:00:54] - Managing COGS (cost of goods sold) and your income statement [00:04:08] - Establishing benchmarks for your shop's key KPIs and margins [00:07:27] - Analyzing your shop finances to improve performance AutoLeap...

Chris Cotton, Owner of AutoFix Auto Shop Coaching, returns to The Shop Management Show for an in-depth discussion on shop finances. This podcast episode covers: [00:01:12] - How to build a foundation for shop finances [00:03:45] - Developing healthy habits for finance management [00:06:35] - The impact of POS & shop management software [00:08:42] - Automating your shop finances AutoLeap provid...

In this special solo podcast, we discuss strategies to optimize your shop's Google Business Profile. The episode covers: [00:00:35] - Where first impressions of your shop form [00:01:03] - The advantages of an optimized GBP [00:01:31] - The pitfalls of a poorly assembled GBP [00:02:27] - Proven strategies to optimize your profile [00:03:45] - Tips for refreshing your GBP AutoLeap provides a cloud-...

We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. Part two of our discussion covers: [00:00:43] - How to prepare your income statement [00:04:00] - When to review your income statement [00:05:45] - The upside of effective cash flow [00:08:18] - The downside of mismanaged cash flow [00:10:32] - Getting started AutoLeap...

We spoke with Chris Cotton, Owner of AutoFix Auto Shop Coaching, about effective cash flow strategies for auto repair shop owners. This episode covers: [00:01:10] - Why your shop's cash flow matters [00:02:53] - Applying a business mindset to your cash flow [00:04:51] - Key benchmarks for your shop margins [00:10:04] - Tips to adjust your shop margins [00:12:22] - How to configure your shop's bank...

We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. Part two of our conversation covers: [00:00:45] - Leveraging available marketing resources [00:05:55] - Shop marketing and community involvement [00:09:40] - How to track your shop referrals [00:11:50] - The importance of customer care [00:13:30] - Removing friction from your cus...

We spoke with Murray Voth, President of RPM Training, about shop referrals and marketing strategies in the digital age. This episode covers: [00:03:00] - Marketing history in the context of auto repair [00:04:58] - The psychology of human purchasing behavior [00:05:48] - Social media and word-of-mouth marketing [00:09:14] - Success with shop referrals in the digital age [00:14:43] - How your shop...

We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. Part two of our conversation covers: [00:01:02] - Dealing with communication breakdowns [00:08:00] - Team-building exercises for your shop [00:12:55] - How to recognize your employees [00:16:51] - Final insights for shaping shop culture AutoLeap provides a cloud-based auto...

We spoke with Greg Marchand, Chief Operating Officer of ShopPros, about effective strategies to create a winning shop culture. This episode covers: [00:03:04] - What is shop culture? [00:05:15] - How shop culture affects your business [00:11:05] - Identifying weaknesses in your shop culture [00:15:50] - Useful tips to improve your shop culture AutoLeap provides a cloud-based auto repair software t...

We spoke with Nate Garcia, owner of Proformance Complete Auto Care in Lakewood, WA, about his mobile mechanic experience. The second part of our conversation covers: [00:00:54] - More tips to organize for customer visits [00:04:00] - Equipment and parts needed for ROs [00:07:09] - Role of shop management software [00:11:29] - Marketing strategies and insights [00:15:50] - Closing advice for mobile...