The Resident Experience Podcast

Renters' insurance is a common requirement. So why would a property offer bundled renters insurance through them? What's in it for the company? Today, we're chatting with Michael Tinetti, Head of Insurance Products at GetCovered, about all things multifamily insurance. Find out how offering your renters insurance protects your properties while removing burdensome tasks from your internal teams. Th...

How PropTech is changing - from VC funding to resident screening and beyond Property technology (PropTech) is constantly evolving. With market shifts and new advances, what kinds of innovations can operators expect in 2023? How are venture capital funds examining what's out there and worth the investment? Join us as we chat with Kyle Nelson, Vice President of Strategic Partnerships at Snappt, as w...

Multifamily in 2023: what will be in, what·s out, and what might surprise you

Why you need a Resident Lifetime Value metric and how to use it   Can your prospective residents connect with your existing ones? Is there a benefit to enabling this and moving beyond simple online reviews? And what does this have to do with resident lifetime value? Join us as we talk with Zach Sloan, Co-Founder & Chief Sales Influencer for Rentgrata, as we dig into how you can use social proof to...

Expert Insight: How to consistently wow your residents and staff

How technology and data make a winning recipe for multifamily

How the most effective multifamily marketing teams use data to drive higher performance

Apartmentalize 2022, where over 10,000 attendees were enjoying sunny San Diego, and we had to do it the Zego way - with a bit of creativity and a lot of fun. That fun manifested in Zon Zurgundy, our favorite San Diego anchorman, who joined us in the exhibit hall. For those who don't watch early aught movies, Google "Anchorman" with Will Ferrell to understand Ron, I mean, Zon - newsman extraordinai...

How to create a thriving community by bringing mindfulness to property management   What is mindfulness, and how is it linked to thriving communities? What role should mindfulness play in property management, and how can you get started? Listen in to Donna Lee, Professional Speaker, Author and Consultant as we dig into why bringing mindfulness to property management is a win-win for you and your r...

  How does the multifamily experience mirror the hospitality experience? What do restaurants, hotels, and other entertainment venues  "get" that multifamily operators should take note of? And how can you leverage this to support thriving communities and your bottom lines? Listen now to Nichole Oswald, Regional Property Manager at RPM Living as we dig into what you should be learning and implementi...

How (not) to lose your service team members in 90 days: what they need to thrive

You've heard about how you need a personal brand. But did you realize a personal brand doesn't benefit just you? Can there really be a circuit from personal brand to company growth to happy residents? Learn how Tony Sousa, Regional Manager for Embrey and "the most interesting person in real estate," uses his personal brand to fuel his team's growth with a positive impact on residents and the botto...

Live where you love - or so we hear. But how can you ensure your residents do love where they live? How do you leverage your neighborhood? And what can marketing do to ensure they don't ruin the community feel? Listen now as Barbara Savona, CEO &  Founder of Sprout Marketing Multifamily, dishes on how marketing can make or break you.   This is a production of Habanero Media

Resident Experience Management Predictions for 2022 Listen in to this live panel discussion held December 2021 as a panel of property management experts discuss the hottest trends in resident experience management and share their predictions for what's on the horizon in 2022. This is a production of Habanero Media   

Is multifamily dong right by their residents? Are you consistently rolling out new features to residents adn creating events but resident satisfaction is low? Is what you are doing actually adding to the resident experience? Or are you pushing feature fatigue while nickel and dining the residents over each service? Today, we're speaking with Mike Brewer founder of The Multifamily Collective and Ch...

Think differently about resident retention: it starts with... Are you creating value and community? Are you improving the economic viability of your properties? Listen in as we speak with Elain Simpson, President of Occupancy Solutions, who literally wrote the book on solutions for retaining residents in multifamily. You'll begin to think differently about resident retention, plus walk away with i...

Zego attended NAA's Apartmentalize 2021 in Chicago, and we had the privilege of meeting a number of

Create mega fans - from employees to residents   This is a production of Habanero Media 

Distinguish your property with an enhanced digital front door   This is a production of Habanero Media

How tech is driving the resident experience   This is a production of Habanero Media  

Apartment living expectations have dramatically evolved over the last decade. Is customer service a critical component to your management strategy? Do you even consider resident service as customer service - and why is this important? Jered Lerum from  Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impa...

How to build a proactive resident retention program (for all property types) with Lori Hammond       This is a production of  Habanero Media  

How does your company culture and employee satisfaction tie into resident retention? And is their actual proof or is it only a feeling? Jen Piccotti from Swift Bunny talks about their research and leadership around the connection between happy and engaged

Is your resident onboarding the start of a splendid relationship? Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident exper

How does the "friendship factor" increase retention and reduce operating costs? Pete Kelly from Apartment Life talks about their research and leadership around resident engagement and retention and how these factors positively impact multifamily operators.