The Reboot

In recent weeks we have discussed WHY your business needs Cyber Insurance.  Today we will dive into the requirements you MUST have in place to obtain an insurance policy.  We are long past the days of having backup and antivirus.  Just having a domain name and setting up email on M365 is not going to cut it; you need to setup SFP, DMARC, DKIM - without that your risk increases on becoming a victim...

If you are outsourcing your IT Services, do you know what is included?  Is it just desktop and infrastructure support?  Does it include asset management and real time auditing of all of your software licenses?  Is network security and backup for cloud services included?  More importantly, are they properly insured? These are a few things that should be included in your contract.  Today we will dis...

There are a reported 2200 cyber attacks every day, which is nearly 1 cyberattack every 39 seconds.  Nearly 95% of all digital breaches come from human error.  560,000 NEW pieces of malware are discovered EVERY DAY.  Malware attacks cause an average loss of 50 days in time for businesses. This is only a small example of some staggering statistics.  Today we will discuss why you need cyber insurance...

The Reboot has discussed customer service in the past.  Today we will discuss the  importance of good customer service/support while faced with hiring and staffing challenges.  Some companies are not able to hire the proper candidates that they desperately need.  We will give some tips to keep your service high and maintain client satisfaction.  #thereboot #customersatisfaction #customerservice #m...

Large tech layoffs continue through 2023 with headlines showing thousands of people losing their jobs. Here is why the economy, interest rates and pandemic hiring are to blame.   #thereboot #cybersecurity #techlayoffs #inflation #fired

Your business needs an AUP if it uses internet access. AUPs are guidelines that protect your company's network. They also protect your business from lawsuits caused by an employee's negligent internet actions. These policies are essential for shielding your business from legal action.  Today we will discuss the many different policies that your business should, and may be required to hav...

In the day and age of sophisticated digital hackers, your concern shouldn’t be if you’re going to get hacked, but what you’re going to do when it happens.  Investing in a security operations center (SOC) can be your saving grace during an attempted cybersecurity attack. Cybersecurity is no longer just an IT problem—it’s an organizational issue. #thereboot #msp #soc #cybersecurity #itsupport

Open AI was founded in 2015 by Elon Musk and is widely known today for its Chat GBT product.  Today we will discuss Open Ai and how Microsoft is embracing this artificial intelligence technology into its cloud platforms.  Microsoft allows you to use coding and language models to a variety of use cases, such as writing assistance, code generation and reasoning over data.   #thereboot #msp #OpenAI #...

Most businesses today rely entirely on technology as a result of the digital transformations that have occurred over the past few years. This holds true for businesses of all sizes, including SMBs. The issue for SMBs is that they frequently require more internal talent to support and maintain their technology infrastructures. As a result, they are forced to seek IT assistance outside of their orga...

In today’s digital age with the prominence of social media, targeted email phishing has become increasingly common in aiding wire transfer fraud. Wire transfers continue to be an attractive target of fraudulent activity due to the speed and finality of payment, as well as the lack of internal controls and employee education in how to avoid wire transfer fraud.  Today we will give some tips and gui...

There are 7 steps in the Cyber Kill chain and the first one is Reconnaissance. This is the practice of collecting information on your target. This can be done in a Passive way or an Active Way. Today on the Reboot, we will discuss the ways to passively collect information using what is often referred to as OSINT or Open Source Intelligence. This generally means it is available on the open web for...

In keeping up with our busy schedules, why not turn to automation to lighten some of the manaul burden?  Do more with less by streamlining repetitive tasks and business processes (while increasing efficiency and reducing cots) with Microsoft Power Automate.   #thereboot #automation #microsoftpowerautomate #microsoftforms

With all of the automation available today, are you still leveraging direct mail?  What some would consider 'junk mail' has turned profits for a lot of companies.  Relying on automation, alongside direct mail can help bring in some future prospects for your company. #thereboot #directmail #marketing #marketingautomation

Now that we have returned to some normalcy when it comes to corporate travel, your risk for being compromised or breached is on the rise.  Today we will discuss some key elements and outline a few things that you should be doing to ensure personal and business safety on your devices.  Now is not the time to become complacent while working on the road. #thereboot #cybersecurity #remotework #securet...

We all know the importance of customer satisfaction and employee retention.  Are your customers satisfied? Do you have measurable results?  Are you rewarding your awesome staff for getting kudos from your customers?  Today we will share tips and ideas to help increase overall satisfaction from all of your customers! #thereboot #customersatisfaction #customerservice #msp

Common themes on The Reboot are Zero Trust and Cybersecurity.  Today we will discuss steps and tools you can use to build a zero trust approach for your company.  No one is safe from a cyber attack and we will also discuss recent breaches and potential ways the threat actors can gain privelaged access to your computers and data. #thereboot #zerotrus #msp #cybersecurity

Don't wait until it is to late to prepare yourself for a disaster.  All to often controls or procedures are not in place, and that's where problems can occur.  Today we will discuss key items to have on your checklist to help ensure staff can be productive and safe. #thereboot #disasterplanning #msp #drtesting

Security awareness training is a formal process for educating employees and third-party stakeholders, like contractors and business partners, how to protect an organization's computer systems, along with its data, people and other assets, from internet-based threats or criminals. Today we will discuss some key things to look for in a security awareness training provider #thereboot #cybersecur...

The Federal Trade Commission (FTC) has updated its Safeguards Rule. The new rule contains several new and/or updated cybersecurity and risk management requirements for auto dealerships and other non-banking financial firms. Compliance with and implementation of cyber hygiene and information security practices is no longer voluntary — but required by law.  Today we will discuss the new Safeguards R...

Do you have sensitive documents stored on your local PC, server or the cloud?  Are you protecting that data properly and securely?  Today we will discuss some way you can secure that data using encryption, deny copy/paste function (if applicable), deny screenshots or even restrict printing of sensitive documents.  You may already have the technology available to you today but just not have it conf...

There is a negative connotation when we hear 'employee monitoring'.  It's perceived as big brother looking over your shoulder. Today we will discuss some positive use cases for this and how it can actually benefit your employees. #theReboot #MSP #technology #cybersecurity #employeemonitoring

Are you running unsupported desktops or servers in your corporate environment?  You could be, and not even know it.  Critical assets are not only IT assets - they can be a copyright, a patent, even a process or procedure.  We will help you identify these critical assets and let you know the risk and liability you hold if you are using them. #theReboot #MSP #technology #cybersecurity #criticalasset...

Are you paying a professional or expert (IT/Legal/Dr, etc) who is providing some level of advice, but you are not following it?  It could be because of a lack of knowledge or understanding, certainly.  It is possible that your risk is increasing if you do not follow the professionals advice. #theReboot #MSP #technology #cybersecurity #professionaladvice

Are you struggling meeting some of your tasks for projects?  The Reboot will discuss some of the project management platforms available today.  You may be able to use existing tools or software that you are already paying for. #theReboot #MSP #technology #projectmanagement #marketing

We will discuss how businesses can protect sensitive data by securing employee owned devices.  We will also discuss some tools and methods you should be using to minize risk and exposure. #theReboot #MSP #technology #mdm #security #mobilesecurity