The Raving Patients Podcast

On this episode of the Raving Patients Podcast, Len sits down with Jen Kirkham to discuss how our raving patients are the lifeblood of our Dental practices, and where the controversy really lies. Is it only through reviews?  They discuss ways in which our team is our greatest asset and the result is raving patients who buy, buy again and refer.  They are what Jen calls governing principles in why...

On this episode of the Raving Patients Podcast, Len sits down with Steve Anderson to discuss how to open the eyes of dentists and professionals to what truly works.  And, what does not work by answering questions that they do not know to ask to facilitate their success while building a solid foundation to their future.   Takeaways from this episode include:   The four steps for building the profit...

On this episode of the Raving Patients Podcast, Len sits down with Greg Pellegrom to discuss how our world is changing rapidly due to technology and the #1 driver behind its convenience.  Dentistry can benefit from this transition by implementing convenient platforms like SmileSnap to offer new and existing patients a quick and easy way to engage online about their dental needs.  There are also ma...

  On this episode of the Raving Patients Podcast, Len sits down with J.W. Oliver to discuss ho w dental practices can use outsourcing to reduce costs, increase efficiency and overall provide great service to their patients. Takeaways from this episode include: Insourcing/Remote Working Making a Global Impact in Business Win Win Win Philosophy   J.W. Oliver is the Managing Partner of SupportDDS.  ...

On this episode of the Raving Patients Podcast, Len sits down with Laura Nelson to discuss t he importance of investing in your team.     We tend to throw new employees to the "wolves" and then wait to see if they sink or swim.  We also limit our candidate pool so much by requiring people only have dental experience.  How about learning how to find the best personality and skill set for the job an...

On this episode of the Raving Patients Podcast, Len sits down with Reuben Kamp founder of Darkhorse Tech to discuss Cybersecurity Trends in 2020-21 and Statistics on How Compliant Offices are (hint 2%).   Takeaways from this episode include:  Cybersecurity Trends in 2020-21 Statistics on How Compliant Offices are (hint 2%) Cloud vs Local Software and the Future   Son of a General Dentist in Ithaca...

On this episode of the Raving Patients Podcast, Len sits down with Batya Comunale to discuss the difference between social media management and social media establishment. They discuss LinkedIn lead generation, and how to build a power list as well as how to build relationships through trust.   Takeaways from this episode include: Linkedin & Data base  (CRM) Connect With Local Social media establi...

On this episode of the Raving Patients Podcast, Len sits down with Kirk Behrendt to discuss the 5 components to a successful practice.    Key items from this episode include:  A Plan KPIs Rocks / Priorities The Right People & Systems   Kirk Behrendt speaks and consults with dentists all over the world on how to create a Better Practice and a Better Life. As one of Dentistry's Top Seminar Leaders a...

On this episode of the Raving Patients Podcast, Len sits down with Mark Johnson founder of StudentLoansRx to discuss financial planning and how working with an experienced, licensed professional may be a great option to consider.  With the average dentist graduating with over $300k in student loans, many graduate with much more, especially residents, student loan repayment planning is the first ma...

On this episode of the Raving Patients Podcast, Len sits down with Karen Daw to discuss how to promote safety within your practice to your patients. There's no doubt we live in an interconnected age. That is, we have more access to information than any time in human history. With so much access to information, we seem to be losing the fine art of communication. And in the era of COVID-19, safety d...

On this episode of the Raving Patients Podcast, Len sits down with Brenda McNulty from Support DDS to discuss how remote team members are the wave of the future.  They also discuss how it is a cost effective way to do business, and with Support DDS how you will get the 3 wins.  Takeaways from this episode include:  How can a remote team member boost morale in your practice? The 3 Wins of Support D...

On this episode of the Raving Patients Podcast, Len sits down with Brady Smith, founder of HALO dental network, to discuss why you should make your services more accessible to more people.    A couple of takeaways from this episode include:  Is "word of mouth" really the best form of marketing? How do we get more of that. Brady's belief that dental disease can be fixed Always Bitcoin   The Founder...

On this episode of the Raving Patients Podcast, Len sits down with Anissa Holmes, Founder of Delivering WOW, to discuss how you can maximize your marketing online.  Takeaways from this episode include:  Simple Facebook Campaigns To Bring In Internal Referrals and Build Awareness In Your Community How to Integrate Existing Patients Into Your Marketing How To Attract High-Value Patients At The Lowes...

On this episode of the Raving Patients Podcast, Len sits down with Kiera Dent, CEO of Dental A Team to discuss team culture and growing a practice.   Kiera  Dent is the CEO of Dental A Team; a company who believes running a practice shouldn't be hard, having an accountable can be easy, and getting home on time is your reality!  Kiera 's passion is helping dentists and teams expand what they believ...

On this episode of the Raving Patients Podcast, Len sits down with Bobby Hansen to discuss  how to manage the millions of dollars of opportunities that walk through your doors each year and the easiest and most efficient way to increase production, collections, and profitability. Takeaways from this episode include:  Why Keeping It Simple Matters How Financial Options Are Crucial Customer Service...

On this episode of the Raving Patients Podcast, Len sits down with Kimberly Nguyen to discuss how having a touchless/contactless/digital workflow will create an excellent patient journey. Not only will your patients appreciate it, but your team will appreciate the smooth, stress-free workflow.  Thus making your team and patients raving fans of the practice!   Takeaways from this episode include: ...

On this episode of the Raving Patients Podcast, Len sits down with Minal Sampat to discuss Marketlogist, a marketing strategy school that shares expert marketing insights and strategies for success.   Takeaways from this episode include:  1. What is Marketologist? 2. Who is it for? 3. When does it start? 4. And why you should enroll.      Minal Sampat is an International Best Selling Author of her...

On this episode of the Raving Patients Podcast Len sits down with Cherie Le Penske and Fred Joyal to discus Clara's personal air filtration system and respiratory health.   N95s are uncomfortable and do not provide ideal protection, and generate enormous hazardous waste. Clara's personal air filtration system provides an ideal solution, with N99+ filtration in a reusable mask. There are issues of...

On this episode of the Raving Patients Podcast, Len sits down with Douglas Sligting to discuss how a practice can build predictable, profitable, and sustainable results.   Takeaways from this episode include: Subscription based marketing is the future of practice marketing. How analytics can predict results and establish correct budgets Correct reporting educes patient acquisition costs Antiquated...

On this episode of the Raving Patients Podcast, Len sits down with Tapan Patel and Eric Weeden from True Lark to discuss the current state of patient communications, the 'why' behind the current state, how the dental technology landscape has changed over the past several years, and how True Lark can help rethink a practice's approach to patient communications.   Takeaways from this episode include...

On this episode of the Raving Patients Podcast, Len sits down with Brad Ferris to discuss how far too many practices don't focus on the elements that motivate patients and secure their commitments. And, how his approach is often transactional vs. therapeutic in the conversations he creates with his prospects and patients. Takeaways from this episode include: Transactional Conversations & Impact on...

On this episode of the Raving Patients Podcast, Len sits down with Laura Brenner to discuss the realities of your dental career. Many of us spend our entire dental careers taking care of everyone else. We want so badly to make our staff and patients happy that, in the process, we often do it at our own expense. When people pleasing and perfectionism take over, we end up carrying the weight of the...

On this episode of the Raving Patients Podcast, Len sits down with Dayna Johnson to discuss how to create productive workflows for in your dental practice for an optimum dental team.  It comes from a team that has a systematic approach to managing patient care, communicating with their patients and balancing their day.  During this podcast we will talk about those daily, weekly and monthly systems...

On this episode of the Raving Patients Podcast, Len sits down with Matthew Petchel to discuss how to use a proven system and measure ROI to leverage digital marketing for your practice. Some takeaways from this episode include:  How finding 'big case' patients requires a precise strategy - you're likely not spending enough on their Google/Facebook/Instagram Ads   Your phone isn't being answered 10...

On this episode of the Raving Patients Podcast, Len sits down with Dr. Eric Block to discuss anxiety, burnout, and mental health of dentists. They also discuss DealsforDentists as well as Dr. Block's story to becoming a dentist.    About Dr. Eric Block: I got my DMD from the Nova Southeastern College of Dental Medicine in Ft. Lauderdale in 2002.  After  NOVA, I knew I wasn't ready for private prac...