The Raving Patients Podcast

On this episode of the Raving Patients Podcast, Len sits down with Nick Greenfield to discuss the difference between what Candid is doing  in the DTC space and what all the other lower cost, non-clinically minded businesses are doing, as well as CandidPro (which gives GPs and orthodontists a chance to expand their offering and boost their revenue by treating clear aligner cases using Candid's revo...

On this episode of the Raving Patients Podcast, Len sits down with Wayne Kerr to discuss how Wayne successfully built a million dollar practice in a small town from a cold start long before the days of computers, practice management software, the internet, advertising, or social media. It wasn't easy and there were many missteps.  He learned to calculate his break even point, schedule the correct...

On this episode of the Raving Patients Podcast, Len sits down with Robert Maguire to discuss the importance of focusing on "people" as the primary way to build your dental practice. It's the "heart" of "the hands, the head, and the heart" philosophy. They discuss the importance of great communication with yourself, your team, and your patients. I'll talk about the initial steps dentists can take t...

On this episode of the Raving Patients Podcast, Len sits down with Tiffany Maly to discuss how s uccess is 20% strategy and 80% psychology.  When you master the state of your emotion, you free yourself from the chains of suffering and open your mind to the door of insight that leads to possibility.  Pain is inevitable.  Suffering is a choice.  When combined with proven strategies that streamline s...

On this episode of the Raving Patients Podcast, Len sits down with Elizabeth Dooher-Anthony to discuss how negative patient interactions begin with misunderstanding of what a patient is experiencing, and how perceived non caring by providers is the basis of most litigation, bad reviews.   Takeaways from this episode includes:  How do negative patient interactions occur? What creates dental trauma?...

On this episode of the Raving Patients Podcast, Len sits down with Chris Pistorius to discuss how effectively marketing your dental practice or any small business can set you up for success for years to come. Takeaways from this episode include: Marketing for dentists Online reviews for dentists    Chris Pistorius is the founder of KickStart Dental Marketing which has consistently been listed as o...

On this episode of the Raving Patients Podcast, Len sits down with Mindi Barnett to discuss the 3 secrets to jumpstarting your success as well as forming your brand.      Takeaways from this episode include:  Difference between PR and Advertising How Dentists can become local celebrities and leaders in their markets How to find a story idea How to know who to pitch How to pitch Why hire a PR perso...

On this episode of the Raving Patients Podcast, Len sits down with Kelly Lynch to discuss using the correct communication skills for the specific situation will change your practice for the better. When discussing optimal treatment plans, financing options, or encouraging team development; the conversations you have will make or break outcome of those discussions.   Takeaways from this episode inc...

On this episode of the Raving Patients Podcast, Len sits down with Laura Nadler to discuss how video is the one area of marketing that all [but the most savvy practice] still freaks out about.  People use social every day, so it feels normal, but video is WAY outside the comfort zone of most practices.  She aims to take the scary out of it, and reassure teams that they can do it.   Takeaways from...

On this episode of the Raving Patients Podcast, Len sits down with Angela Mulrooney to discuss unleashing your authentic brand on social media. Social media isn't a narcissistic play, but is often perceived as such which is why it is a turn off to many practitioners. If you can allow yourself to approach it the same way you do patient care - from a place of authentically serving your patients to t...

On this episode of the Raving Patients Podcast, Len sits down with Sherrine Washington to discuss the word "Sales" and what it really means. Let's face it, sales is often viewed as a bad five-letter word.  When it comes to R.E.A.L Talk Selling, Sales stands for Serve, Assess, Listen, Empower, and Support.  Now is the time to involve the entire team and create a mindset shift when it comes to closi...

On this episode of the Raving Patients Podcast, Len sits down with Kathryn Gilliam to discuss her approach when coaching dental teams, and dental hygienists in particular to elevate the standard of care and maximize profits. She also believes in coaching communication skills to support teams in building solid patient relationships that lead to increased treatment acceptance. Takeaways from this ep...

On this episode of the Raving Patients Podcast, Len sits down with Darius Somekhian to discuss how bringing on a specialist can boost your revenue.  Takeaways from this episode include: Why should practices consider the multi-specialty route? Why is the owner GP is doing those specialty procedures?  What's involved with setting up a specialist? How challenging or time consuming is it? "Bird-eye" v...

On this episode of the Raving Patients Podcast, Len sits down with Shawn Hall to discuss dental equipment industry secrets.  Dentists have been paying the same price for digital x-rays sensors for 20 years and the new Dexis Titanium has the same resolution as the original Dexis Classic. This is an outrageous scam against the dental community that is hidden behind buzz words.     When it comes to m...

On this episode of the Raving Patients Podcast, Len sits down with Bryan Laskin to discuss the Patient First Manifesto book, which describes why we need to expand our definition of quality of care.  Learn the most powerful ways to attract new patients, as well as increase profitability and case acceptance. Takeaways from this episode include: The new benchmark for dental offices The coffee pot str...

On this episode of the Raving Patients Podcast, Len sits down with Brandi Hooker Evans to discuss how tiny changes make all the difference in each category of our lives and careers. They share tangible ways to convert these ideas into reality.   Takeaways from this episode include: Take the patient experience from ordinary to extraordinary. Turn the average hygiene department into a thriving patie...

On this episode of the Raving Patients Podcast, Len sits down with Katrina Sanders to discuss the provocative and contrarian ideas in dentistry: The Dental WINEgenist brand was built on the concept that there are inadequacies within our profession, and if we aren't talking about these issues, how can we resolve them?  Katrina's work aims to create this conversation with the dental profession... wi...

On this episode of the Raving Patients Podcast, Len sits down with Holly Anne Mitchell to discuss stress and the impact it has on leadership and case acceptance.   Stress impacts the brain which impacts case acceptance, leadership, and profitability. Burnout is causing the talent shortage. The antidote is to use fun to improve the employee experience (hire fun people with good senses of humor), do...

the stress free dentist with eric block

On this episode of the Raving Patients Podcast, Len sits down with Ian McNickle to discuss n ew patient growth is a common goal for most dental practices these days. The challenge is sorting through the mountain of information and marketing companies to understand what to do, what not to do, what works best, how to properly implement a marketing program, and ultimately how to get results. My goal...

On this episode of the Raving Patients Podcast, Len sits down with Shasta Clark to discuss the importance of accurate billing and the risks to the practice owner if not done correctly. Outsourcing is for every office and sometimes the solution is just additional resources to make sure the practice isn't at risk.  Takeaways from this episode include: How to determine if outsourcing is right for you...

On this episode of the Raving Patients Podcast, Len sits down with Ben Tuinei to discuss how insurance participation may, or may not, impact your marketing strategy.   According to our data, the vast majority of dentists in the U.S. participate with more than 3 PPO plans. Many dentists believe that insurance participation is a necessary part of practicing dentistry. He believes that if you are goi...

On this episode of the Raving Patients Podcast, Len sits down with Shaina Holman, to discuss how you can grow your dental startup. Dr. Shaina Holman received her BS from Duke in biological anthropology, DDS/PhD from U of Maryland, PhD in Biomedical Sciences where she studied the physiology of infant suckling. She spent her 1 year residency at the VA in Perry Point, MD, and m oved back to Chapel Hi...

On this episode of the Raving Patients Podcast, Len sits down with Robert Elliot to discuss how s trong and positive team morale is never a luxury item. It is always essential!  Dental practices that can sustain high team morale while COVID disrupts their business, will be better off than those who watch it vanish! In today's practice environment, if you take care of your team and patients, they w...

On this episode of the Raving Patients Podcast, Len sits down with Tim Fitzpatrick to discuss how m ost business owners are battling information overload when it comes to marketing.   It's all so overwhelming. But, it doesn't have to be this way. By focusing on the fundamentals we can simplify marketing while making it more effective.   Takeaways from this episode include:  How to identify your id...