The Ops Authority

Are you having trouble converting discovery calls to paid clients? On today's episode, I am sharing the 3 ways to convert these discovery calls! I discuss key strategies such as showcasing leadership and adaptability, actively listening, and providing tailored solutions. Tune in to hear how to move your prospective clients to paying clients! For full show notes visit www. TheOpsAuthority.com/podca...

Are you ready for your next interview? On today's episode, I am sharing tips with you that you can use to set yourself apart! I share the importance of researching the company, understanding the job description, and using strategic thinking. I give you practical tips for crafting a strong introduction, giving clear answers, and maintaining professionalism. Having a list of questions ready for the...

Have you used Upwork to land clients? On today's episode, I have Meighan O'Toole on to share more about her tactics for landing clients in our current market, with the use of Upwork! We unpacked the strategies and insights Meighan uses for service providers ready to gain more clients through Upwork. Tune in to hear all of the advice that she has to share! For full show notes visit www. TheOpsAutho...

Do you need clients? With this shifting market, I'm sharing ways that you can land clients now! I'm giving you several tips that you can use to push forward and land clients even with a changing economy. I share ideas such as recognizing the shift that has happened since the pandemic, setting clear goals, and maintaining regular client outreach. I also recommend networking locally and reconnecting...

Has imposter syndrome ever held you back? On today's episode, I tackle the issue of imposter syndrome. I share my personal experience with imposter syndrome and give you a little interesting background on the history of it.  I also share 3 actionable tips that you can take to overcome it, so that you don't stay stuck! Tune in to hear more! For full show notes visit www. TheOpsAuthority.com/237 Oth...

Are you ready for a fulfilling career? In today's episode, I have Martina Douglas on sharing more about her journey through the DOO certification. We dive into how she made the leap into the DOO certification and how it has had a profound effect on her career. She shares more about what the DOO certification looked like for her and her success in the program. If you are on the fence about joining...

In this DOO success story, I chatted with Stephanie Marquardt, the founder and CEO of Continuous Synergy LLC. We talked more about the work that she does with government contracting and the importance of operations, systems, and processes. Stephanie shares her personal journey with the DOO certification program and how it has been beneficial to her own business. We also chatted more about the impo...

It can be a tough decision to walk away from current work that no longer aligns with your personal and professional growth. On today's episode, I want you to shift your perspective to think about it as part of your uplevel. It's important to uplevel in your career and sometimes that means walking away from current work. I share insights on assessing your client relationships and offers and encoura...

Happy New Year! In this first episode of the year, I have Dr. Julia Colangelo, award-winning educator and researcher who specializes in flow and mindfulness, on the show today! Dr. Julia shares her expertise on how to achieve a state of flow for optimal performance. We talk more about the importance of adaptability, effective communication, and embracing our imperfections. I hope this episode enco...

What has been happening at The Ops Authority in 2023? Find out in this fun behind-the-scenes year in review episode. We are wrapping up 2023 by looking at my business and sharing my review. I do this behind the scenes episode each year because I really value transparency with those who support me! For full show notes visit theopsauthority.com/podcast/232 .   Other Ways to Connect with Me: Private...

What are the business trends that we see as we head into 2024?   Today we are continuing our discussion of the State of the Union for service providers. Make sure to check out last episode's discussion for Part 1 .  For the past two years, I have gathered together some amazing peers who have a heart for service, and we come together to do a state of the union address. Today's episode is all about...

What are the business trends that we see as we head into 2024? For the past two years, I have gathered together some amazing peers who have a heart for service, and we come together to do a state of the union address. This gives me the awesome opportunity to gather bigger perspectives, and when we come together there is always learning, growth and innovation. It is our time to bring together some...

Are you unsure about the differences between the certifications of an Online Business Manager (OBM) and a Director of Operations (DOO)?  We are diving into this very popular question: "What is the main difference between an Online Business Manager and a Director of Operations?  You are not only getting my perspective, but five other people's perspectives in this unique episode. This is part of a n...

How confident do you feel in your ability to parse financials and analyze profit? Today my friend Danielle Hendon joins us to talk about operational profit. We are both big proponents of creating operational profit for two reasons:  The more profit a business has, the more enjoyable it is and the longer the business is able to survive and thrive As a service provider you have the ability to drive...

Do you know what level of service you provide in the hierarchy of operations?  Most of us are meant for something more, and it is so easy to take the path of least resistance because we desire safety and security. Unfortunately that keeps you in the past version of yourself.  My personal mission at The Ops Authority is to help women step into their next best self, and break patterns so we can cont...

Do you have trouble defining how you will best function in an organization?  One of the things in our recent Director of Operations (DOO) training that we were showcasing, was some of the ways we help our students get results. One of the results that students desire is to understand the systems, tools and processes that have worked for me, so that they can implement these in their companies and bu...

How much variety is really within the Director of Operations (DOO) skillset? Today we are going to tell you about what it looks like to be a DOO in a variety of different business models. If you are interested in what it looks like to be a DOO this is going to be a phenomenal episode for you. You will hear from four women who have come through our certification program, and they are all using thei...

Do you want your burning DOO (Director of Operations) questions answered? Today we are back for another round of The DOO Download, where you get your most frequently asked questions, answered. These questions come straight from you via our Facebook community or inside our DOO certification program. In this series we address common questions that pop up in our community. If you have questions that...

Does your pricing reflect the value that you bring to a business as a service provider?  Today we are going to talk about how to price your services as an operator or a service provider. This question comes up often because we are always second guessing ourselves. I want to give you some guidance and help you ask the question, "Is what I'm doing today fulfilling to me?" For full show notes visit t...

How should you position yourself in the Director of Operations (DOO) market?   Today we are asking the question, "Should I be a generalist or a specialist in my service area?" Even when you are an employee of a company, you may need to navigate this question. For full show notes visit theopsauthority.com/podcast/222 . If you are on the path of becoming an upleveled operator, check out our 2-hour e...

Have you been considering joining an organization as an employee rather than an independent contractor? Have you been thinking about approaching your current client about considering you as an employee? Today I want to talk about the trend of people who are working as independent contractors inside of companies, who have the opportunity to move into an employee role. This shift is probably a bypro...

Are you wondering if a live event is worth the time and effort to attend? I have just returned from Jordan Gill's annual event "Make Your Mark Live", and I wanted to talk about the interactions and conversations I had. At the end of each year, I do an episode with some of my peers entitled "State of the Union for Service Providers," and this episode is going to be similar with insights about how t...

Do you want your burning DOO (Director of Operations) questions answered? Today we are back for another round of The DOO Download, where you get your most frequently asked questions, answered. These questions come straight from our Facebook community and/or inside our DOO certification program. In this series we address common questions that pop up in our community. If you have questions that you...

How do you move into a leadership and strategy role in the businesses you serve? Often, we get questions about how to become a strategic advisor or a strategic partner. I have mentored and coached hundreds of women to become Directors of Operations (DOOs), who uplevel to the next best version of themselves. We take your hard skills and amplify them, but we also focus on the leadership component. W...

Do you stress at the idea of creating content and designing your whole marketing strategy around being visible on social media?  We have a special guest who is a legend in the online space, Abagail Pumphrey from Boss Project! She has helped service providers and small businesses for many years, and she is someone I have followed since beginning my online journey. For full show notes visit theopsau...