fr

Kin Sio

The Lights On Podcast

The Lights On Podcast features conversations with hospitality leaders about the commercial strategies that drive hotel performance and growth.

N'hésitez pas à visiter le site du podcast et à soutenir son créateur : www.lightson.co

Auteur

Kin Sio

Catégorie

Business

Site du podcast

www.lightson.co

Dernier épisode

22 oct. 2026

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Épisodes

Your Guest Experience Doesn't Start at Check-In With Marco DiDomizio 22.10.2026

Marco DiDomizio is a licensed hospitality broker, consultant, and strategist with InnAdvisors. He spent twenty years in corporate finance, first as a CPA and then running global finance for agencies including Ogilvy and Grey, before he and his husband bought a nine-room inn on Cape Cod. Over nine years they built it into the number one bed and breakfast in the United States on both TripAdvisor and...

Pricing a Hotel When a Government Agency Approves Your Rates With Jennifer Miller 20.10.2026

Jennifer Miller is Director of Revenue Management at Guest Services, Inc., a hospitality company more than 100 years old. She has been in hospitality for almost 35 years, starting at the front desk of a Radisson on Marco Island, Florida, and has spent 21 years with Guest Services. She served as General Manager from 2013 to 2015, overseeing several communities and a condo-style hotel in the Orlando...

She Runs a Boutique Hotel With Nobody at the Front Desk With Kim Herrlein 15.10.2026

Kim Herrlein is the Chief Leisure Officer of Purveyors of Leisure and co-creator of The Fainting Couch, an 18-room maximalist boutique hotel in Northern California. She sold a high-performing vacation rental to fund the property's acquisition, then renovated it and built an operating model that runs with no on-site front desk staff. Before hospitality, she produced festivals in the Feather River C...

Why Hotel Restaurants Don't Have to Lose Money With Andrew Hopson 13.10.2026

Andrew Hopson is the Dining Room Manager at The Inn on Biltmore Estate, the Forbes Four-Star hotel in Asheville, North Carolina. His path in food and beverage began with pre-high school admission to Johnson & Wales University's Charleston campus in culinary arts, and an internship at Charleston Place Hotel drew him into hotels. He has since led F&B across full-service premium and luxury properties...

Your Hotel Doesn't Need Lower Rates, It Needs a Reason To Pay More With Laurean Sahilices 08.10.2026

Laurean Sahilices is the founder of The Hotel Marketing Lady and a strategic hospitality advisor with more than fifteen years of experience leading marketing across global hotel brands, including IHG, Accor, Marriott, and Minor Hotels, across the Maldives and New Zealand. She marketed New Zealand's first JW Marriott while the property was still under renovation. Today she works with independent an...

A Good Hotel Is Not a Full Hotel With Jan Freitag 01.10.2026

Jan Freitag is the National Director of Hospitality Analytics at CoStar Group, a global leader in commercial real estate information, analytics, and online marketplaces. He is a recognized hospitality data expert and works with CoStar's STR platform, whose benchmarking reports are widely used by hotel owners, operators, and investors to measure performance. Jan is a sought-after speaker and is fre...

The #1 Revenue Mistake Hotels Make Every Single Day With Brian Reising 24.09.2026

Brian Reising is the Market Vice President for the US and Latin America at SiteMinder, the world's leading hotel commerce platform that helps hotels reach more guests, manage booking channels, and optimize revenue. SiteMinder serves 56,000 hotels across 150 countries, connects properties to more than 450 distribution channels, and facilitates around 140 million reservations annually. Brian helps h...

Your Group Inquiries Don't Need a Salesperson, They Need an Answer With Mina Singson-Brightman 17.09.2026

Mina Singson-Brightman is the Co-founder and CEO of HotelBlock.ai, an AI-powered platform helping hotels respond to group inquiries faster, automate repetitive sales tasks, and convert more group business. HotelBlock.ai was selected for Plug and Play's Travel & Hospitality Batch 21, building on Mina's experience with 40hammocks, which participated in the Techstars Atlanta program in 2024. Before l...

The Only Real Estate Whose Value Changes Every Morning With Neil Shah 10.09.2026

Neil Shah is the President and Founder of Inntech Management, a hotel ownership and management company operating 10 properties across Arizona and California. With more than 25 years of hospitality experience, he has grown his portfolio through strategic acquisitions, operational improvements, and property repositioning. Neil is also the Founder of InnTrend AI, a hotel intelligence platform that st...

Renovating a $1.1M Hotel Without Ever Closing It With Anthony Tokosky 03.09.2026

Anthony Tokosky is the Owner and General Partner of The Marlo, a 24-room boutique hotel in Solvang, California, blending Danish-inspired design with modern comfort and serene gardens. He is also the Owner and President of Priority Doors and Windows, a company providing high-quality door and window products directly to homeowners and construction professionals. Anthony leads The Marlo's acquisition...

The "Pickleball" Strategy for Independent Hotels With Dina Belon 27.08.2026

Dina Belon is the President of Staypineapple Hotels, a boutique hospitality company headquartered in Kirkland, Washington, known for its collection of uniquely designed and guest-focused hotels in major US cities. Under her leadership, the company is expanding its third-party management and brand licensing model while helping independent hotels preserve their individuality and compete with larger...

Why Hotels Get Taxed First (But the Business Next Door Doesn't) With Jason Brandt 20.08.2026

Jason Brandt is the President and CEO of the Oregon Restaurant & Lodging Association (ORLA), the leading business association representing Oregon's foodservice and lodging industry. ORLA represents just over 2,800 members and advocates for an industry of more than 10,000 foodservice establishments and over 2,000 lodging properties, some 12,000 small business locations employing close to 220,000 Or...

She Wore a Wig To Grade Your Hotel With Stephanie Leger 13.08.2026

Stephanie Leger is the Founder and Chief Excellence Officer at First Rate Hospitality, a consultancy specializing in hospitality training, service evaluations, and operational improvement. With over 20 years of global hotel industry experience — including work with The Ritz-Carlton, Mandarin Oriental, AAA, and Forbes Travel Guide — Stephanie has trained more than 20,000 hospitality professionals....

The Long Game of Hotel PR With Melissa Benhaim 06.08.2026

Melissa Benhaim is the Founder of Benhaim Public Relations, a Miami-based consultancy specializing in travel and hospitality PR for independent hotels and tourism brands. Since launching her firm in 2019, she has helped clients earn coverage in outlets such as  The New York Times ,  Business Insider , and  Travel + Leisure .  Melissa is a three-time Smart PR Best Pitch winner and an HSMAI Adrian A...

Why 94% of Hotels Are Invisible To AI Search With Nick Slavin 30.07.2026

Nick Slavin is the CEO and Co-founder of Curacity, a hospitality technology company that transforms media visibility into measurable hotel bookings and revenue. Under Nick's leadership, Curacity has generated $2 billion in verified bookings and revenue and established partnerships with Preferred Hotels & Resorts and The Leading Hotels of the World. The company recently launched VISTA, a platform t...

What Makes a Hospitality Brand Endure With Sean Dee 23.07.2026

Sean Dee is the Executive Vice President and Chief Commercial Officer at OUTRIGGER Hospitality Group, a Hawai'i-based company specializing in iconic beach resorts across the globe. He leads the company's global commercial strategy across marketing, sales, revenue management, brand, and distribution. Sean was named HSMAI's 2022 Corporate Marketing Professional of the Year and serves as Chairperson...

Service Over Structure: From #58 to #3 on Tripadvisor With Kiana Beimes 16.07.2026

Kiana Beimes is the General Manager of the OUTRIGGER Waikiki Paradise Hotel in Honolulu, a boutique property known for authentic Hawaiian hospitality. Under her leadership, the hotel rose from #58 to as high as #3 on Tripadvisor and completed a ten-month renovation while maintaining guest satisfaction and keeping her entire 60-person team employed. Kiana was named the 2026 Hawaiʻi Women in Lodging...

Intersection of Hospitality Technology and Profitability With Travis Weber 09.07.2026

Travis Weber is the Vice President of Sales for the Americas at Duetto, a leading revenue management platform that helps hotels maximize profitability through dynamic pricing and data-driven insights. Duetto has been recognized as the #1 Revenue Management System in the HotelTechAwards for four consecutive years, reflecting its strong reputation in hotel technology. Travis brings a unique perspect...

Human Touch in Hotel Tech Evolution With Bernard Tan 02.07.2026

Bernard Tan is the Senior Vice President and Chief Commercial Officer at Castle Resorts & Hotels, a Honolulu-based hospitality management company operating a diverse portfolio of hotels, condominium resorts, and vacation rentals across Hawaii and New Zealand. With over 20 years of hospitality and consulting experience, he leads commercial strategy across revenue management, distribution, digital m...

How Michael Russell Turned a Distressed Maui Motel Into an Award-Winning Hostel 25.06.2026

Michael Russell is Co-founder of Howzit Hostels and Malama Capital, where he focuses on hospitality investing, hostel operations, boutique lodging, and experiential real estate. He has experience across short-term rentals, commercial real estate, and hospitality assets, with a focus on acquisitions, repositioning, operations, and portfolio growth. During COVID, Michael acquired a distressed one-st...

Broker's View of Hawaii's Hotel Market With Kevin Aucello 18.06.2026

Kevin Aucello is the Principal at Powell & Aucello, a Honolulu-based hotel brokerage and advisory firm specializing in hotel investment, transactions, and development across Hawaii, Micronesia, and the South Pacific. With over 30 years of experience in Hawaii's hotel investment market, he has been involved in more than $1.5 billion in hotel real estate projects and is recognized for his deep marke...

5 Questions That Separate Real Hotel AI From Expensive Guessing Games With Josh Graham 11.06.2026

Josh Graham is the Head of Market Development for North America at Cloudbeds, a leading hospitality technology company that provides unified, cloud-based solutions for hotels and other lodging businesses. In his role, he drives market awareness and helps hoteliers adopt unified, data-driven solutions to modernize their tech stacks and improve performance. Before Cloudbeds, Josh spent over a decade...

The AI That Lets Hotels Breathe With Jessie Fischer 04.06.2026

Jessie Fischer is the Founder and CEO of GuestOS, an AI-native communications platform that powers real-time, multilingual guest engagement across hotels, destinations, and global events. Under her leadership, GuestOS has gained rapid traction through industry referrals, with its AI teammates handling up to 30% of hotel calls and freeing staff to focus on in-person guest experiences. Drawing on he...

How Chemical Cost Savings Fund Revenue Technology Investments With Sue Graves 28.05.2026

Susan (Sue) Graves is the Founder and CEO of Experience Alive, a hospitality technology consultancy that helps hotels, restaurants, and convention centers implement sustainable tech solutions to optimize operations and guest experiences. Under her leadership, the company has achieved measurable outcomes, including a 30% increase in sales revenue and a $140 million renovation for a major convention...

Hotel Growth Stories Beyond Numbers With Rodger Wada 21.05.2026

Rodger Wada is the Senior Regional Director of Revenue Management at Springboard Hospitality, a leading third-party hotel management company that specializes in driving revenue and operational success for independent and branded hotels across the US. With nearly two decades of experience in hospitality, he has built a strong reputation in the Hawaii market, leading revenue strategy across prominen...

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