Tell Me Exactly

Meridith invites Jose Rodriguez to discuss—and debunk—9 common Emergency Medical Dispatch misconceptions. In this episode, they cover: 1. The caller is too upset to respond accurately. 2. The caller doesn’t know the required information. 3. The dispatcher is too busy to waste time asking questions, giving instructions, or flipping through card files. 4. The medical expertise of the dispatcher is n...

Guest host Bobby Benton invites Mark Von Behren on the show to discuss what makes Police Dispatch distinct from Medical and Fire.

Meridith invites Luke Barritt, a Project Manager for QPR, to share with our listeners what Quality Performance Review actually does, who it's for, and how it helps agencies across the nation improve and grow.

Meridith invites Alda Garcia, Sales Operation Manager for Priority Dispatch, to tell you exactly how PDC's sales team can help your center meet its goals, create excellence, and fix problems. For more information or to find your Regional Account Manager, visit https://prioritydispatch.net/en/contact-us.

Meridith invited Dr. Jeff Clawson to tell the background of how various parts of the protocols came to be. Join them to hear some history, insights, and just all around great stories about Emergency Dispatch.

Meridith invites some heavy hitters from the International Academies of Emergency Dispatch (Pam Stewart, Senior Director of Operations, Eric Fayad, Associate Director of Instructor Services, and Bonni Stockman, ETC Course Coordinator) to tell you exactly what the IAED has to offer to train new Emergency Telecommunicators.

Meridith invites Jim Marshall, CEO of the 911 Training Institute, and Darren Judd, a Protocol Expert from Priority Dispatch Corp., to talk about Protocol 41: Caller in Crisis and Emergency Mental Health Dispatch (EMHD) Training. To get access to the IAED's Caller in Crisis Training, check out courses.prioritydispatch.net. For further EMHD training, check out the 911 Training Institute at www.911tr...

President of Priority Dispatch, Brian Dale, joins Meridith to speak on a topic that he's particularly passionate about: Change Management. When your center goes through change, how do you handle it? Change is always just around the corner—check this episode for tips and tricks gathered from a career of over 30 years.

Guest host Bobby Benton invites Protocol Expert Darren Judd to discuss how Advanced SEND streamlines dispatch processes for officers on the scene. They give examples and go into details regarding a change to the SEND process that deals with the concept of Excited Delirium.

Meridith invites Gary Galasso and Chris Bradford to help her explain what the Emergency Rule is, when it should go into effect, when it shouldn't be used, and tips and tricks for making sure it's being used properly. Get more information on the Emergency Rule and Special Circumstances here: https://www.emergencydispatch.org/in-the-news/official-statements/82e0bde4-d0b9-4374-949f-e4b4957dce...

Guest host Bobby Benton discusses Dispatching Cold Calls for Law Enforcement with Priority Dispatch Corp.'s Chief of Implementations, Jason Barbour, and Police Protocol expert, Mark Von Behren. They go over best practices for defining and dispatching cold calls and give examples from agencies around the US.

Meridith invites Gary Galasso and Chris Bradford to discuss agency accreditation—and what to do after your center achieves ACE (Accredited Center of Excellence) status with the IAED.

Guest host Bobby Benton invites Mark Von Behren to tell you exactly what you need to know about utilizing OMEGA Determinants (non-emergency response modes) in Police Dispatch.

Meridith invites Hailee Beatty and Denali McKinney to explain the right way to use vouchers to schedule courses with Priority Dispatch Corp. Courses cover everything from becoming an Emergency Telecommunicator, training as an Emergency Dispatcher for Medical, Fire, or Police, to software-specific courses that cover ProQA, AQUA, and more. To see a catalog of all courses offered by Priority Dispatch...

Meredith invites Allen Siorek and Jason Barbour to discuss getting your Emergency Communications Center staff to buy in and get on board with your direction as a leader. They talk about experiences they've had, best practices, and what doesn't work.

Guest host Bobby Benton invites Dave Warner, Jason Barbour, and Mark Von Behren (all seasoned and retired law enforcement officers with decades of experience) to explain what we mean when we refer to industry standards in Emergency Police Dispatching. They discuss the various standards-setting organizations active today, then discuss what those standards mean for Emergency Communications Centers t...

Meridith invites Mike Thompson and Jay Dornseif to explain what we mean when we refer to industry standards in Emergency Fire Services. They discuss the history of industry standards and the various bodies that set them, then discuss what those standards mean for Emergency Communications Centers today.

Meridith invites Brett Patterson and Darren Judd to explain what we mean when we refer to industry standards in Emergency Medical Dispatch. They discuss the history of industry standards and the various bodies that set them, then discuss what those standards mean for Emergency Communications Centers today.

What do you do when one of your staff just isn't getting it? What if it's the whole Comm Center? There are plenty of reasons why your center might have gotten off the protocol path – the question is, how do you get back on it? Join Meridith, Gary Galasso, and Jose Rodriguez for an in-depth look at the issue and some tried and true suggestions to get through it.

Tell Me Exactly is a Priority Dispatch Corp. podcast developed by our team of Protocol Experts. We cover Emergency Communications Center management, industry best practices, and tell you exactly what you need to know to be your best self in public safety. Our very first episode features Dr. Jeff J. Clawson, CEO of Priority Dispatch Corp. Dr. Clawson has been at the forefront of emergency dispatch...