J.D. Power
Technology, Media & Telecom Intelligence
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
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Épisodes
Where Is the Value in TV? | Ep 4 20.10.2025 15:46
In this episode, host Andrew Heath discusses the evolving landscape of TV consumption with Guy Cacciarelli and Carl Lepper. The conversation covers the differences between linear TV and streaming services, customer satisfaction trends, the role of bundling, and the impact of live events on viewing habits. Join us for a deep dive into what customers value most in their TV experience and how provide...
Are Wireless Customers Delighted? | Ep 3 06.08.2025 14:08
Welcome to the J.D. Power Technology, Media & Telecom Podcast, hosted by Andrew Heath. This episode focuses on wireless service providers and analyzes whether wireless customers are truly delighted. Andrew is joined by Jenni Corwin and Carl Lepper to discuss changes in customer surveying methods, key drivers of customer satisfaction and consumer insights ranging from value for price paid to ne...
Bundling for Success | Ep 2 01.07.2025 16:38
On our latest episode, J.D. Power experts Andrew Heath, Carl Lepper and Jenni Corwin discuss the current state of service bundling, including: - Pros and cons of bundling for consumers and providers - Which combinations have the highest satisfaction levels - Pitfalls for service providers - How the bundling experience can be improved
CX is the New Battleground | Ep 1 05.05.2025 15:03
On the first episode of our podcast, our experts discuss the importance of CX among Wireless Carriers and Internet Service Providers. This episode covers: - Impact of CX on customer retention - How to meet customers where they are - Examples of winning CX strategies Hosted by: Andrew Heath, Vice President, TMT & Utilities Featuring: - Carl Lepper, Senior Director, TMT Intelligence - Jenni Corw...
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