Success Unscripted

In the 14th episode of Success Unscripted, Christine Raby and host, Sara Roberts, tackle the often misunderstood career advice of "follow your passion." They explore why this guidance might not always be beneficial and emphasize the value of exploring new activities to discover what genuinely energizes you at work. Sara and Christine discuss how leaders can actively shape their professional journe...

In Episode 13 of Success Unscripted, Julie Fox shares her experience of being laid off while on maternity leave and how it led her to make a career change into tech. Julie emphasizes the importance of mindset and turning negative experiences into positive opportunities. She also highlights the benefits of joining an early-stage startup and the accelerated career growth it can offer. Julie also sha...

In this episode of Success Unscripted, we have special guest Andrew Marks, Co-founder of SuccessCoaching , which offers the only accredited Customer Success certification in the world. They’ve amassed an impressive 30,000 students in 92 countries and have issued 20,000 certifications. Use code SRLAUNCH39 to get their Tier 1 solo course for $39 (a $99 value!)

In this episode of Success Unscripted, my guest Conner Reilly, Director of Customer Success at Crystal Knows dives deep into his journey of starting as a national level athlete and trying out various roles before choosing CS as his ultimate calling. Our conversation goes beyond CS, touching upon topics like personality, self-acceptance and building confidence in a workplace environment. Key Highli...

In this episode of Success Unscripted, my guest Jon Johnson, Principal Strategic Customer Success Manager at UserTesting discusses his background and journey from a challenging childhood to his current role. He shares insights into strategies he employs to drive success and his desire to expand his impact within the company. The conversation flows into the direction of topics like personal growth,...

In this episode of Success Unscripted, my guest Andrea Spillmann-Gajek, Founder and Chief Customer Office of Success Accelerators delves into her journey as a woman in the tech industry, offering invaluable insights into how she navigated the challenges and triumphs along the way. Our conversation goes beyond workplace environment, touching upon topics like motherhood, wage gap and societal shifts...

In this episode of Success Unscripted, Sara Roberts sits down with Alex Turkovic, Director of Adoption at Snow and the creator of the Digital Customer Success Podcast. They cover a wide range of topics from Alex's unique career journey, the evolution of digital customer success, to personal insights on leadership and workplace culture. Key Highlights: Transitioning into Digital Customer Success: A...

In Episode 7 of "Success Unscripted," Sara Roberts speaks with Patrick Wendell, Co-founder and VP of Technology at Databricks, in a conversation that reveals the trials and triumphs of early startups and provides tips on how to preserve company culture amid rapid expansion. Patrick delves into the evolution of Customer Success at Databricks, spotlighting the strategic decision to prioritize CS wit...

Episode 6 of Success Unscripted welcomes Amanda Rabideau, the founder of Arch Collective. Her agency specializes in providing fractional CMO services to Series A startups, filling vital gaps in their marketing strategies. Amanda brings her wealth of experience in navigating the unique challenges that come with scaling startups. In this episode, Amanda and host Sara delve into the synergies between...

On Episode 5 of Success Unscripted, Sunil Joseph joins Sara Roberts in a lively discussion about finding meaning and purpose, and of course, how to build CS teams. Sunil was most recently Global VP of Customer Success at Stack Overflow. Before that, he was in leadership at other notable startups, worked as a senior consultant at Deloitte, and was a software engineer. Yet despite his accomplishment...

Join us for the 4th episode of 'Success Unscripted' as we welcome Jason Brown who shares his Jason's extraordinary journey in scaling some of the fastest-growing startups in Silicon Valley. This episode offers an insider's look into the strategies and leadership skills necessary for hypergrowth in the competitive SaaS landscape. Jason will share his insights on building successful teams, aligning...

Welcome to another episode of 'Success Unscripted,' featuring Elise Kubicki, the VP of Customer Success and Support at Gorgias. Just three years ago, Elise joined Gorgias as a manager on the Customer Success team, and just three years later, she's earned three promotions, leads a 70-person global team, and has helped the company grow from $12M to $50M ARR. In this episode, we delve into Elise's im...

In this heartfelt second episode of 'Success Unscripted,' Sara sits down with one of her dearest friends, Mickey Powell. Mickey is the Head of Go-To-Market at Update.ai , whose platform is built to superpower CS meetings by generating automated recaps and insights from customer calls. Their conversation takes a more personal turn, delving deep into their individual mental health journeys. They dis...

Tune into the inaugural episode of 'Success Unscripted' where host Sara Roberts talks with Kendall Pearson about turning diverse experiences into leadership success. Discover his 'Comeback Kid' strategy for boosting team performance and insights on the crucial role of onboarding for SaaS user adoption. This episode is a must-listen for those passionate about innovative leadership, team development...